Waited over 40 minutes for 3 gift cards and 2 wraps if I hadn't already paid I would have left sent message to sonic and was told I should have talked to manager on duty my question was who is the manager on duty hard to tell who manager was when I only seen 2 girls running orders in and out people showed up after we got there and got there stuff and was gone before we got anything very upsetting
Service: 1
Kaye Autry
Gave me the wrong drink I ordered Cherry dr. Pepper and they gave me a
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Sandwich
Alyssa Neal
I’ve been ordering the number 11 for years. All the sudden they stopped giving half of the meal, it’s supposed to come with toast, one onion ring, and a cup of gravy. Every time I order this now I literally only get fries and chicken strips, what happened to the rest of the meal? The price is the same but now there’s less food. I’m disappointed and won’t be back.
Food: 1
Gregory Watts
Updated 12-29-2023I got an email from Sonic, two important take-aways. 1) "IF the cheeseburger had no bacon" suggesting that I would go through all that over $1.00 and lie.2) In order to get compensated I HAVE to install their app. I have no restaurant apps and don't want them. Sonic can't make this right without doing so on their terms and conditions. I will contact my credit card company and ask them about this. Because I do believe Tennessee has a law that a refund for no delivery can't be termed. My other option and stop going to Sonic."Dear Gregory,We apologize if the Cheeseburger had no bacon. We take great pride in providing excellent service and quality products to our customers. Thank you for bringing this to our attention. Your experience will be shared with the drive-in for review. We’d like to make it up to you by sending you a reward for a free Cheeseburger with a purchase to be added in your Sonic App account.Please respond to this email with the email address associated with your Sonic App account. If you don't have an account, you can create one using the steps below.1) Install the App from the App Store or Google Play Store2) Open the app.3) Tap the Circle with the Silhouette on the lower left of the app4) Select Create an Account5) Fill out the Form, Agree to the Terms and Conditions and Select JoinSincerely,Sonic, America's Drive-InCustomer Care Team"Edited 12-27-2023My wife went to Sonic in Livingston TN to get us supper. She ordered me a Cheeseburger "add bacon" she was charged $1.00 extra for the bacon. She left Sonic with the order and came home. Once here I inspected the food and no bacon. I have emailed the HQ but don't really expect them to make this right.Their prices have really gotten out of control. We stopped there and got 2 shakes, almost $16 and yet we were asked for a tip as well. That was shocking. Sonic is a carhop, meaning lower overhead then sit in eating places, yet they have higher prices then most and tipping is EXPECTED. I do not understand why they charge 3x's what most places do and the only thing the carhop does is bring your food out to you and they still expect a tip. WOW.
Atmosphere: 1
Food: 3
Service: 1
WILLIAM LONG
Prices to high for average tasting
Atmosphere: 3
Food: 2
Service: 3
Ashley Ballard
Always great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Chili Cheese Tots, Sonic Cheeseburger, Sonic Single Cheeseburger, Tater Tots, Double Cheeseburger Combo, Hand Made Onion Rings, Fries, Peanut Butter Sundae with Bananas, Vanilla Cone, Tots, Sandwich, Grilled Cheese, Mini Sonic Blast, Chicken Strip Sandwich, Mozzarella Sticks, Breakfast Burrito
E Vigil
Went to this location because both Cookeville locations were either not accepting card or not accepting mobile orders. All 3 locations were swamped because of 50¢ corndogs on Halloween. It took my friends maybe 5 minutes to get their food, but about 30 for mine. Everything was good, the time difference is my only complaint.
Atmosphere: 4
Food: 5
Service: 4
Angileania Woody
Food is always cold. Always. Like, not even warm to the touch. If I order something without onions, it has onions. If I ask for mustard, I either get no mustard and all of the mayo in the world, or all of the mustard in TN. No one wants that much condiment on a burger. The fries and tots are always cold, burnt and greasier than anything. I've been there 3 times in 3 years, always hoping it will be better next year. Here's to 2024.
And no, I'm not giving it 2 stars like ot says. 0/5 stars. For some reason it auto-generates a rating.
Nychole Ball
They never answer the call when the button is pressed. Have waited over 20 minutes before and had them turn the lights out on me for closing.If you order through the app you get something but otherwise they don’t seem to want business.
Nychole Ball
They never answer the button when pushed, have even had us wait 20 minutes before and turned the lights off on us. If you are doing a mobile order it’s fine but otherwise they don’t seem to want business.
Stop by for a cherry limeade. I love their ice and this drink. ? If you haven't had one give it a try. ?
Atmosphere: 5
Food: 5
Service: 5
Sonya Beaty
I'm sure this is no surprise but I LOVE SONIC. Banana milkshakes are very
Atmosphere: 5
Food: 5
Service: 5
Shan Ellis
The service is always pleasant and promt.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sonic Cheeseburger, Sonic Single Cheeseburger, Tater Tots, Double Cheeseburger Combo, Tots, Breakfast Burrito
SwitchBladeX89
We were ready to order and pressed the button, but apparently the staff rather chat it up for then take an order. Wasted 20 minutes of our time not taking our order. We pressed the buttin again. We could see the restaurant was not understaffed, employee who clocked out about 9pm gave us an unwarranted smile as she walked to her car. Absolutely unprofessional. Same person was talking to the rest of the staff in full view of us.We left and went to the nearest Taco Bell to eat where they served us quickly and with professionalism.
Atmosphere: 1
Food: 1
Service: 1
Heather G.
I like the food, though the newer recipe for onion rings isn't as good as the old way. I'm so glad there is now a means to leave a tip when paying by card.
Waited over 40 minutes for 3 gift cards and 2 wraps if I hadn't already paid I would have left sent message to sonic and was told I should have talked to manager on duty my question was who is the manager on duty hard to tell who manager was when I only seen 2 girls running orders in and out people showed up after we got there and got there stuff and was gone before we got anything very upsetting
Service: 1
Gave me the wrong drink I ordered Cherry dr. Pepper and they gave me a
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Sandwich
I’ve been ordering the number 11 for years. All the sudden they stopped giving half of the meal, it’s supposed to come with toast, one onion ring, and a cup of gravy. Every time I order this now I literally only get fries and chicken strips, what happened to the rest of the meal? The price is the same but now there’s less food. I’m disappointed and won’t be back.
Food: 1
Updated 12-29-2023I got an email from Sonic, two important take-aways. 1) "IF the cheeseburger had no bacon" suggesting that I would go through all that over $1.00 and lie.2) In order to get compensated I HAVE to install their app. I have no restaurant apps and don't want them. Sonic can't make this right without doing so on their terms and conditions. I will contact my credit card company and ask them about this. Because I do believe Tennessee has a law that a refund for no delivery can't be termed. My other option and stop going to Sonic."Dear Gregory,We apologize if the Cheeseburger had no bacon. We take great pride in providing excellent service and quality products to our customers. Thank you for bringing this to our attention. Your experience will be shared with the drive-in for review. We’d like to make it up to you by sending you a reward for a free Cheeseburger with a purchase to be added in your Sonic App account.Please respond to this email with the email address associated with your Sonic App account. If you don't have an account, you can create one using the steps below.1) Install the App from the App Store or Google Play Store2) Open the app.3) Tap the Circle with the Silhouette on the lower left of the app4) Select Create an Account5) Fill out the Form, Agree to the Terms and Conditions and Select JoinSincerely,Sonic, America's Drive-InCustomer Care Team"Edited 12-27-2023My wife went to Sonic in Livingston TN to get us supper. She ordered me a Cheeseburger "add bacon" she was charged $1.00 extra for the bacon. She left Sonic with the order and came home. Once here I inspected the food and no bacon. I have emailed the HQ but don't really expect them to make this right.Their prices have really gotten out of control. We stopped there and got 2 shakes, almost $16 and yet we were asked for a tip as well. That was shocking. Sonic is a carhop, meaning lower overhead then sit in eating places, yet they have higher prices then most and tipping is EXPECTED. I do not understand why they charge 3x's what most places do and the only thing the carhop does is bring your food out to you and they still expect a tip. WOW.
Atmosphere: 1
Food: 3
Service: 1
Prices to high for average tasting
Atmosphere: 3
Food: 2
Service: 3
Always great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Chili Cheese Tots, Sonic Cheeseburger, Sonic Single Cheeseburger, Tater Tots, Double Cheeseburger Combo, Hand Made Onion Rings, Fries, Peanut Butter Sundae with Bananas, Vanilla Cone, Tots, Sandwich, Grilled Cheese, Mini Sonic Blast, Chicken Strip Sandwich, Mozzarella Sticks, Breakfast Burrito
Went to this location because both Cookeville locations were either not accepting card or not accepting mobile orders. All 3 locations were swamped because of 50¢ corndogs on Halloween. It took my friends maybe 5 minutes to get their food, but about 30 for mine. Everything was good, the time difference is my only complaint.
Atmosphere: 4
Food: 5
Service: 4
Food is always cold. Always. Like, not even warm to the touch. If I order something without onions, it has onions. If I ask for mustard, I either get no mustard and all of the mayo in the world, or all of the mustard in TN. No one wants that much condiment on a burger. The fries and tots are always cold, burnt and greasier than anything. I've been there 3 times in 3 years, always hoping it will be better next year. Here's to 2024. And no, I'm not giving it 2 stars like ot says. 0/5 stars. For some reason it auto-generates a rating.
They never answer the call when the button is pressed. Have waited over 20 minutes before and had them turn the lights out on me for closing.If you order through the app you get something but otherwise they don’t seem to want business.
They never answer the button when pushed, have even had us wait 20 minutes before and turned the lights off on us. If you are doing a mobile order it’s fine but otherwise they don’t seem to want business.
Restaurantji Recommends
Stop by for a cherry limeade. I love their ice and this drink. ? If you haven't had one give it a try. ?
Atmosphere: 5
Food: 5
Service: 5
I'm sure this is no surprise but I LOVE SONIC. Banana milkshakes are very
Atmosphere: 5
Food: 5
Service: 5
The service is always pleasant and promt.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sonic Cheeseburger, Sonic Single Cheeseburger, Tater Tots, Double Cheeseburger Combo, Tots, Breakfast Burrito
We were ready to order and pressed the button, but apparently the staff rather chat it up for then take an order. Wasted 20 minutes of our time not taking our order. We pressed the buttin again. We could see the restaurant was not understaffed, employee who clocked out about 9pm gave us an unwarranted smile as she walked to her car. Absolutely unprofessional. Same person was talking to the rest of the staff in full view of us.We left and went to the nearest Taco Bell to eat where they served us quickly and with professionalism.
Atmosphere: 1
Food: 1
Service: 1
I like the food, though the newer recipe for onion rings isn't as good as the old way. I'm so glad there is now a means to leave a tip when paying by card.
Atmosphere: 3
Food: 5
Service: 5