I’m only giving 1 star because most of the younger staff here are great — polite, fast, and professional. The food itself is usually fine too. However, there is one female employee who is consistently unhygienic, and it’s gotten to the point where I cannot eat food from this location anymore.
From the very first time I visited when this location opened, she had toilet tissue literally hanging from her nose while taking my payment at the window. I thought maybe it was a one-time issue, but fast forward almost a year later, and every time I encounter her, it’s the same thing: constant sniffling, snot visibly running down her nose, and a very obvious “sniffly” voice when she speaks.
Today (September 6), it reached an unacceptable level. She was handling food with one glove on, using that same gloved hand to wipe her nose, then proceeding to ring up orders, take payments, and hand out food bags. I watched this happen right in front of me. There is no world where someone with visible bodily fluids running down their face should be allowed to handle food or customer transactions.
Out of pure disgust and concern for sanitation, I will not be eating the food I was given today — it’s going straight to the trash or being donated. I should have just driven away when I saw her at the window again, but I assumed others would be preparing the food.
To be clear: other staff at this location are wonderful, especially one young man who is always friendly and professional. But allowing this particular employee to continue serving food while visibly sick, unsanitary, and careless is a health hazard.
Until Arby’s addresses this issue, I cannot recommend the Century Farms location to anyone.
Lacey Sandoval-Beach
Hair in our curly fries :( No au jus with my french dip :( Curly fries were fresh and hot, we just couldn't eat them bc of the hair :(
Atmosphere: 3
Food: 1
Service: 1
Tony (BT)
always a terrible experience. either it’s slow or your order has something missing or wrong. clearly no one working here cares about the business
BNG R
I had the pleasure of dealing with the manager Tony during my visit. He has the most positive attitude and my order was perfect, exactly what I had ordered. I’m very pleased with the experience there. I’ll visit that Arby’s again for sure!
Atmosphere: 5
Food: 5
Service: 5
Danny Webb
they always overcook the chicken on cordon blue sandwich or it may very well be they never change their grease in the fryer. the ham on chicken cordon blue is also like the chicken it is glued to the bun never cooked properly always like its been sitting for hours under a heat lamp see pics. And the half lb roast beef sandwich we ordered with tomato and as you can see in pics had runny cheese on it along with their barbeque sauce which we didnt order.
Atmosphere: 1
Food: 1
Service: 1
Jo
If you want your business to continue to thrive please give Jerry and the purple haired girl a raise. They are very kind managers that care about their customers. They are quick to make sure to fix anything that goes wrong. (My order is usually only cheese and it confuses people) Food is always fresh and delicious. Dining area is clean. I come weekly with my children especially when we have coupons from the mail.
Atmosphere: 5
Food: 5
Service: 3
Michael Richardson
I see a lot of negativity in the previous reviews but I had a great meal here. The people were friendly, the food was well assembled, the lobby was nicely taken care of and even the landscaping was perfect. The only thing I could complain about is the corny soundtrack playing overhead. Hopefully these 2 for $7 ham and cheese will end soon before it permanently clogs an artery. They are a tasty deal. As far as a franchise location goes, it's a 5 for this company.
Atmosphere: 4
Food: 4
Service: 5
Tim
Great place
Atmosphere: 5
Food: 5
Service: 5
twana chick
Potato cakes are back! Clean, polite, friendly and efficient location. Thank you Arby’s for listening to customers!!
Atmosphere: 5
Food: 5
Service: 5
Eeee Ghjggg
ALL food handlers should wear gloves! Including the cashiers. I don’t even want to eat my food because the person who handled it was scratching her unkept hair. How gross
I ordered a double beef n cheesy with mozzarella sticks and a regular mocha shake. My total was $18 for those 3 items, and the wait time was less than 10 minutes. The food was okay, the beef n cheesy is a little salty and the floor in the front of the restaurant where people sit is very sticky.
Atmosphere: 3
Food: 3
Service: 5
Dina119
Very rude and ignorant employees.
Atmosphere: 1
Food: 1
Service: 1
Alex Conrade
Asked for extra sauce and they literally gave me 1 packet total lmao. The food was also cold.
Atmosphere: 1
Food: 2
Service: 1
Amanda Allen
They're great, They're Arby's.
Atmosphere: 5
Food: 5
Service: 5
nazzi b
I recently visited Arby’s and had a terrible experience that left my family and me extremely disappointed. We ordered the buffalo chicken sandwich, and an hour after eating, we started feeling very sick due to the chicken being raw. I even provided a picture as proof of the raw chicken when I called and returned to the restaurant. I spoke to Kinesha, the manager, expecting a refund given the serious health risk. However, she was incredibly rude and dismissive, telling us we were “out of luck” and refusing to help—she didn’t even offer to remake the food. This experience was both frustrating and unacceptable, especially with such a serious food safety concern. I hope management addresses this situation to ensure it doesn’t happen to others.
I’m only giving 1 star because most of the younger staff here are great — polite, fast, and professional. The food itself is usually fine too. However, there is one female employee who is consistently unhygienic, and it’s gotten to the point where I cannot eat food from this location anymore.
From the very first time I visited when this location opened, she had toilet tissue literally hanging from her nose while taking my payment at the window. I thought maybe it was a one-time issue, but fast forward almost a year later, and every time I encounter her, it’s the same thing: constant sniffling, snot visibly running down her nose, and a very obvious “sniffly” voice when she speaks.
Today (September 6), it reached an unacceptable level. She was handling food with one glove on, using that same gloved hand to wipe her nose, then proceeding to ring up orders, take payments, and hand out food bags. I watched this happen right in front of me. There is no world where someone with visible bodily fluids running down their face should be allowed to handle food or customer transactions.
Out of pure disgust and concern for sanitation, I will not be eating the food I was given today — it’s going straight to the trash or being donated. I should have just driven away when I saw her at the window again, but I assumed others would be preparing the food.
To be clear: other staff at this location are wonderful, especially one young man who is always friendly and professional. But allowing this particular employee to continue serving food while visibly sick, unsanitary, and careless is a health hazard.
Until Arby’s addresses this issue, I cannot recommend the Century Farms location to anyone.
Hair in our curly fries :( No au jus with my french dip :( Curly fries were fresh and hot, we just couldn't eat them bc of the hair :(
Atmosphere: 3
Food: 1
Service: 1
always a terrible experience. either it’s slow or your order has something missing or wrong. clearly no one working here cares about the business
I had the pleasure of dealing with the manager Tony during my visit. He has the most positive attitude and my order was perfect, exactly what I had ordered. I’m very pleased with the experience there. I’ll visit that Arby’s again for sure!
Atmosphere: 5
Food: 5
Service: 5
they always overcook the chicken on cordon blue sandwich or it may very well be they never change their grease in the fryer. the ham on chicken cordon blue is also like the chicken it is glued to the bun never cooked properly always like its been sitting for hours under a heat lamp see pics. And the half lb roast beef sandwich we ordered with tomato and as you can see in pics had runny cheese on it along with their barbeque sauce which we didnt order.
Atmosphere: 1
Food: 1
Service: 1
If you want your business to continue to thrive please give Jerry and the purple haired girl a raise. They are very kind managers that care about their customers. They are quick to make sure to fix anything that goes wrong. (My order is usually only cheese and it confuses people) Food is always fresh and delicious. Dining area is clean. I come weekly with my children especially when we have coupons from the mail.
Atmosphere: 5
Food: 5
Service: 3
I see a lot of negativity in the previous reviews but I had a great meal here. The people were friendly, the food was well assembled, the lobby was nicely taken care of and even the landscaping was perfect. The only thing I could complain about is the corny soundtrack playing overhead. Hopefully these 2 for $7 ham and cheese will end soon before it permanently clogs an artery. They are a tasty deal. As far as a franchise location goes, it's a 5 for this company.
Atmosphere: 4
Food: 4
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Potato cakes are back! Clean, polite, friendly and efficient location. Thank you Arby’s for listening to customers!!
Atmosphere: 5
Food: 5
Service: 5
ALL food handlers should wear gloves! Including the cashiers. I don’t even want to eat my food because the person who handled it was scratching her unkept hair. How gross
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I ordered a double beef n cheesy with mozzarella sticks and a regular mocha shake. My total was $18 for those 3 items, and the wait time was less than 10 minutes. The food was okay, the beef n cheesy is a little salty and the floor in the front of the restaurant where people sit is very sticky.
Atmosphere: 3
Food: 3
Service: 5
Very rude and ignorant employees.
Atmosphere: 1
Food: 1
Service: 1
Asked for extra sauce and they literally gave me 1 packet total lmao. The food was also cold.
Atmosphere: 1
Food: 2
Service: 1
They're great, They're Arby's.
Atmosphere: 5
Food: 5
Service: 5
I recently visited Arby’s and had a terrible experience that left my family and me extremely disappointed. We ordered the buffalo chicken sandwich, and an hour after eating, we started feeling very sick due to the chicken being raw. I even provided a picture as proof of the raw chicken when I called and returned to the restaurant. I spoke to Kinesha, the manager, expecting a refund given the serious health risk. However, she was incredibly rude and dismissive, telling us we were “out of luck” and refusing to help—she didn’t even offer to remake the food. This experience was both frustrating and unacceptable, especially with such a serious food safety concern. I hope management addresses this situation to ensure it doesn’t happen to others.
Atmosphere: 1
Food: 1
Service: 1
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