Zaxby's Chicken Fingers & Buffalo Wings
1510 Congress Pkwy S, Athens
(423) 252-0210
Recent Reviews
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This is absolutely the WORST Zaxby's I've ever been to. If I could give it zero stars, I would. I've been to this location several times over the past year, and it only gets worse each time. There's always excuses as to why the order is never correct, the curbside service is not provided even though the app still offers that option, and many other issues. I usually wait a few months before I give them another chance, but this is absolutely my LAST visit. This place is run by a bunch of incompetent people, who can't even get all of the order in the bag, but they're always going to have some pathetic excuse for why they can't get it right.
Atmosphere: 1
Food: 1
Service: 1
Absolutely enjoyed my salad here. A lot of salad for the price. They made sure that my food didn't have onions, as I'm highly allergic. It was nice to go to somewhere that actually seems to care. Thank you
Atmosphere: 5
Food: 5
Service: 5
Food was great nice n hot 🔥 came in with family and wasn't displeased at all..Location was super clean staff on top of thing even though there was a little mix up Skippy took care of it immediately apologized asked if there was any extra sauces he could bring.Also Kelly was taking care of the lobby wiping things down when I was getting my drinks just great to see hard working employees...Overall great Experience definitely will check out this location again in the near future
Atmosphere: 5
Food: 5
Service: 5
They usually get my order right. The last time I went they got my salad order wrong. Good place to go for chicken fingers. Their prices keep going up but so does everyone else I guess. Will be going back there sometime in the future despite the incorrect order last time.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Salads, Grilled Chicken, Grilled Chicken Sandwich with Fries, Nibbler Boxed Lunch, Nibblerz Platter
For the money, Zaxby's is the best chicken and fries around.
Atmosphere: 5
Food: 5
Service: 5
This is the best Zaxby’s ever!
They never mess up my meal. Great atmosphere too!
Atmosphere: 5
Food: 5
Service: 5
I loved this place the first time I visited. Now I have changed my opinion drastically. Very unfortunate.
Atmosphere: 5
Food: 4
Service: 4
Usually great experiences. But closing at 9 then having a drive through where you have to wait 30 minutes is insane. Speed up please
Atmosphere: 3
Food: 4
Service: 3
Ordered curbside because the line in drive thru was to the road. After watching it clear out, I'm wondering where my food it because it said 10 mins and it's been 20. Come to find out they just had it sitting inside on the mobile order shelf. What's the point in curbside if you aren't going to bring it out?!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Fingerz
Every single time I get a drink from this place they fill the entire cup with ice! You might get two sips if you are lucky. Besides that , great service, clean, and everything else is great. Fix this issue, please.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Go here often food is always great and fresh, everyone is polite and helpful. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
The way the teenagers do orders at night time is terrible they have gotten my order wrong the past 9x or more the day shift is immaculate most of the time, once i got an old salad that made me sick and i took it back And it was still the same hot old lettuce. Not worth the price it costs.
, the teenagers who work at night
The staff is always friendly and helpful, and the food is always fresh and hot. It's a little dark in there even at noon. The prices for the food is a little too high so be sure to bring enough money. The restroom is on the small side, but most of the time it's fairly clean. They have a decent selection of ONLY Coke products, which is a letdown.
Atmosphere: 5
Food: 5
Service: 5
Brittany was GREAT. Best cashier ever. So polite.
Atmosphere: 5
Food: 5
Service: 5
This location has fallen apart! I work in another town nearby and LOVE their Zaxby's, but the Athens location is just poor service and has been for too long! I was asked to "pull forward and wait for my food to be brought to me" it never came, I had to go in and get a refund. We love Zaxby's food and it would be nice to see the kind of service Cleveland TN. Has!
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