Chick-fil-A

2940 Kirby Whitten Rd, Bartlett
(901) 512-5391

Recent Reviews

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Cystal M.

As a delivery driver, I’ve experienced repeated delays at this Chick-fil-A location. The app often says an order is ready, but when I arrive, it ends up sitting on the shelf while no one acknowledges it. In one recent visit, the order was clearly visible, but the staff was standing around talking about sports instead of assisting.
One worker — a girl in a red shirt with CURLY hair — was at the register, so she couldn’t help, but there were plenty of other employees present who could have stepped in. You can even see in the photo how many people were just standing around.

These delays are causing customer complaints because the food gets cold. I’ve also noticed this with certain drivers. I hope this location takes accountability and improves how they treat delivery drivers.

Jeremy Hunter

Great Food! Great Service!

Brennan Antonuk

Mobile drive through for four milkshakes and it was excessively slow. four cars in front of us and all orders came out at the same time, no movement beforehand

Jack Antonuk

Mobile order was very slow. Second time this month it was especially slow.

Yvonne Simmons

I'm a little upset I spent almost 20.00 on chicken noodle soup nothing but juice hardly no noodles or chicken if I was not feeling so bad I would have taken it back

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Cobb Salad

kaii L

Honestly, I love chick-fil-a. 10/10 service, food, atmosphere. Never got my order wrong. (I've been going here for years.) Consider this, they get a 4/5 because of the fact they aren't open on Sunday. I go here every time I'm able to. :)

Atmosphere: 5

Food: 5

Service: 5

Each P

This Chick-fil-A is very nasty food was old gave me the runoff and food poison they need to do better

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Grilled Chicken Sandwich

Terethia Mabone

The did was cold fries were like they had been sitting out all day

Atmosphere: 1

Food: 1

Service: 2

Tony A

I want to bring to your attention an issue that many courier drivers, including Grubhub, DoorDash, and Uber Eats drivers, are experiencing at this location. It seems that workers, including management, are consistently ignoring us when we arrive to pick up orders.

In this instance, as shown in the attached picture, it was evident that no one was making an effort to provide me with the order I needed to deliver to a customer. If orders are placed behind the counter, there should always be someone available to hand them to the drivers promptly. My order was sitting on the shelf.

It’s also worth mentioning that these apps notify drivers when an order is ready. If the app says the order is ready, drivers should not have to wait unnecessarily when they arrive to pick it up. This practice causes unnecessary delays, making both customers and drivers wait.

Please understand that we are just as essential in the process of getting food to customers as those dining in or taking out. And this is not a game, treat everybody with respect. Everyone, including drivers, deserves to be treated fairly and professionally.

Atmosphere: 1

Service: 1

Anne Frankenstein

Every time I go there something is left out of my bag whether it be a food item or sauce. I’m paying damn near $20 to eat and they can’t even read well enough to put an order together correctly. I won’t be going back to this location ever.

Seven

Always love this place, but the cookie was not warm. Have they stopped ? That's about it.

Atmosphere: 5

Food: 5

Service: 5

Carla P

Delicious as always

Food: 5

Service: 5

Morgan Sutherland

Make sure to pray before you order you food because you're going to need a miracle if you expect to get all your food. Fulfilling a mobile order should be about as easy as it gets, but it never fails, my order is ALWAYS missing something. I stopped doing delivery bc of this, but apparently I just need to stop ordering period.

Atmosphere: 1

Food: 3

Service: 1

Inez Walton-Dietrich

The service is always great and the food delicious!! Although the lines are long, they go really fast and the food is hot and fresh!! I love this place!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich

Darling Denise LLC

Food was hot and fresh as always. I went about 10 minutes before breakfast stopped and still received fresh food, good job guys.

Atmosphere: 5

Food: 5

Service: 5

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