Subway
101 Hospitality Pl Suite B, Kingsport
(423) 323-6654
Recent Reviews
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This is the worst subway restaurant I’ve ever been to. There is only ever 1 employee working I must assume the franchise owner is incredibly cheap. In January I ordered a sandwich. Waited 25 minutes for a sandwich I ordered 15 minutes ahead on the app.
Ordered Italian herbs and cheese bread and got the entire wrong sandwich tonight. I will never go back to this place. I’d advise you find another fast food sandwich. I would choose to have sleep for dinner over stopping here again.
Showed up from our of town last night, despite Google and their Door saying 10:30 closing time, the place was locked up and shut down at 9:55. The employee inside just waved us off.
My experience at this location was terrible. They didn't act like they wanted my business from the time I walked in. Very poor customer service. I found them to be rude and the tone in which I was spoken to was awful. I know everyone can have an off day, however I chose to take my business to a different location which was much more polite.
Pardon my French, but this Subway (and most) is trash. How in God’s green earth do you expect to boost sales or just not lose sales if you’re going to turn away a customer in the middle of the day. It’s 3pm, I walk in wanting a sub and I’m told “we have a 45 minute wait, so unless you have an online order, I can’t serve you.”
I laughed and walked off because I’m not going to argue with anyone that doesn’t prioritize customers when your business model exists to make food, fast.
Ordered online, did not receive a sandwich. After much fuss & like 10 days I am FINALLY going to get my refund
Have went there several times and usually don't complain but the guy that was there today just completely ignored the build to all together didn't toast my sandwich or put correct toppings or read the special instructions would like management to reach out
Fresh, Quick and Easy ordering, also dining area clean.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cold Cut Combo
They never have any staff or food. They only have one person working all the time but I’ve never heard of a subway not having food. It’s not the employees fault because “she’s the only one working and can’t get time to prep when she’s dealing with customers.” This area is busy and one employee is not enough but with the way corporations are it’s no wonder they don’t have staff.
I wanted to add that we went to a different subway that also only had one employee and they had plenty of stuff prepped. I don’t recommend anyone going to this location. Especially if you don’t want your food made in unsanitary conditions.
Atmosphere: 1
Food: 1
Service: 1
Went there on Oct 3 @4:31:13, the person that waited on "apologized" for my wait stating they were in the backn "prepping" stuff. I gave her the first and was told sorry, don't have enough meatballs for footlong, asked for 6 inch not enough, sorry can I make recommendations. Told her other sandwich and was going to get protein bowl until I saw lettuce which was brown and spinach that was old and wilted, so her to forget it and I would just take one sandwich. Tried to call later to speak with or get manager's name but phone just rings until someone picks it up and hangs it right back up. Whoever is owner is going to end up losing money if something isn't done or maybe they just want to close and this is their way of doing it
Atmosphere: 1
Food: 1
Service: 1
They only have one person working. We had a line going out the door with people leaving very upset it was taken too long. The only person working had to work the line and took the to-go orders in front of the line. It takes 9min a sandwich!!
Kid-friendliness: I would not bring kids into the dinner as it takes way too long for kids to have to wait. 9min a sandwich, that is crazy!
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Delicious subs!! Great service
Atmosphere: 5
Food: 5
Service: 5
Delicious subs!! Great service
Lack of staff but the ones there work hard to succeed on the customer service side
Super slow. On person working there, but even then, it should not take 35 minutes to get a sandwich when there is one person in front of you in line.
The girl with the black hair is dreadful. This place doesn’t deserve business.
Atmosphere: 1
Food: 1
Service: 1
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