Goodbye, Papa Johns on Franklin Road. This place used to be on point every single time for quite a few years. This past year, however, things have changed. I do not know if it is new management driving employees away or a new business model, but the DoorDash partnership has ruined this place.
At one point, I could order two-to-three pizzas, and no matter what time it was, a Papa Johns delivery driver showed up, typically twenty minutes ahead of schedule, and the pizza was always great.
The new normal for this store is that their pizza tracker will give you an estimated time for arrival. You watch the tracker go through the steps--making, baking, preparing--and when it gets to On Its Way, the fun begins, and you receive a message that DoorDash will be delivering your food, and, as an added bonus, your estimated time of delivery jumps another thirty-to-forty five minutes or longer depending on which person has your food.
Two weeks ago, after waiting for about 100 minutes, our pizza arrived. It was not hot, did not have that just out of the oven taste. It was disappointing.
Last night, I ordered two pizzas and the same thing happened. As I continued to watch the DoorDash estimated arrival time increase, I called the store to cancel my order. After listening to some unintelligible shouting between two employees, I was told my order had been cancelled.
I'm not sure why Papa Johns has decided to partner with DoorDash, but there are other pizza places in the area who use their own drivers, and I will be ordering from them going forward. I hope this store turns things around with staffing in the future or the model changes. For now, I'm out.
Atmosphere: 1
Food: 5
Service: 1
Ryan Barr
Do you want a pizza? You should have ordered it yesterday.
Atmosphere: 1
Food: 1
Service: 1
CK Neverdies
The manager is
Service: 1
secretyrsquit Secret
I had good experiences when I visited here and no complaints whatsoever the people were good people,and the pizza was delicious.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Brownie, Canadian Bacon and Pineapple Pizza, Deluxe Pizza, Extra Large New York Style Pizza
Robert Bubis
Pizza was good just not my favorite.
Atmosphere: 4
Food: 4
Service: 5
Ulas Cetin
The old lady at the cash register is very rude and does not do her job properly.
Atmosphere: 2
Food: 5
Service: 1
Chris Graham
2 hours AFTER the original 45 minute for for delivery is acceptable now? The pizza arrived ice cold too. You need to stop using DoorDash for deliveries if this is the “new standard”!
Food: 1
Service: 1
Zthomps
Better than most Papa Johns locations. Got my order on time and no issues with the cooking of it
Food: 4
Service: 5
Zack Thompson
Better than most Papa Johns locations. Got my order on time and no issues with the cooking of it
Food: 4
Service: 5
Zach
It takes you 2-3 minutes just to get through the prompts and when I asked if they had lunch slices they asked me what I meant. You are a pizza restaurant, correct?
Pizzas take up 25 minutes for lunch, terribly inconvenient!
Had the Buffalo chicken pizza with stuffed garlic crust. The pizza was amazing and the service was quick and convenient. I called in the order and in 15 minutes it was ready to be picked up. Most definitely recommend this place to anyone.
Atmosphere: 5
Food: 5
Service: 5
Julian Rodriguez
Service was amazing the food was delicious and got my order right the employees were nice and dressed well and Gaincarlo estrada helped us out a lot.
Kid-friendliness: Thye were all very apropraite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Garlic Parmesan Breadsticks, Canadian Bacon and Pineapple Pizza, Lebron Pizza
John Russell
This place has deteriorated horribly . 3 of my last 5 orders took 90-120 minutes!!!!
Atmosphere: 1
Food: 3
Service: 1
Brandon Rim
There’s about 10 people in there yelling and screaming with no attention to customers that walk in. They give you your order and walk off when you ask for things.
Goodbye, Papa Johns on Franklin Road. This place used to be on point every single time for quite a few years. This past year, however, things have changed. I do not know if it is new management driving employees away or a new business model, but the DoorDash partnership has ruined this place.
At one point, I could order two-to-three pizzas, and no matter what time it was, a Papa Johns delivery driver showed up, typically twenty minutes ahead of schedule, and the pizza was always great.
The new normal for this store is that their pizza tracker will give you an estimated time for arrival. You watch the tracker go through the steps--making, baking, preparing--and when it gets to On Its Way, the fun begins, and you receive a message that DoorDash will be delivering your food, and, as an added bonus, your estimated time of delivery jumps another thirty-to-forty five minutes or longer depending on which person has your food.
Two weeks ago, after waiting for about 100 minutes, our pizza arrived. It was not hot, did not have that just out of the oven taste. It was disappointing.
Last night, I ordered two pizzas and the same thing happened. As I continued to watch the DoorDash estimated arrival time increase, I called the store to cancel my order. After listening to some unintelligible shouting between two employees, I was told my order had been cancelled.
I'm not sure why Papa Johns has decided to partner with DoorDash, but there are other pizza places in the area who use their own drivers, and I will be ordering from them going forward. I hope this store turns things around with staffing in the future or the model changes. For now, I'm out.
Atmosphere: 1
Food: 5
Service: 1
Do you want a pizza? You should have ordered it yesterday.
Atmosphere: 1
Food: 1
Service: 1
The manager is
Service: 1
I had good experiences when I visited here and no complaints whatsoever the people were good people,and the pizza was delicious.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Brownie, Canadian Bacon and Pineapple Pizza, Deluxe Pizza, Extra Large New York Style Pizza
Pizza was good just not my favorite.
Atmosphere: 4
Food: 4
Service: 5
The old lady at the cash register is very rude and does not do her job properly.
Atmosphere: 2
Food: 5
Service: 1
2 hours AFTER the original 45 minute for for delivery is acceptable now? The pizza arrived ice cold too. You need to stop using DoorDash for deliveries if this is the “new standard”!
Food: 1
Service: 1
Better than most Papa Johns locations. Got my order on time and no issues with the cooking of it
Food: 4
Service: 5
Better than most Papa Johns locations. Got my order on time and no issues with the cooking of it
Food: 4
Service: 5
It takes you 2-3 minutes just to get through the prompts and when I asked if they had lunch slices they asked me what I meant. You are a pizza restaurant, correct?
Pizzas take up 25 minutes for lunch, terribly inconvenient!
Service: 1
Restaurantji Recommends
Pizza was just ok
Food: 3
Service: 5
Had the Buffalo chicken pizza with stuffed garlic crust. The pizza was amazing and the service was quick and convenient. I called in the order and in 15 minutes it was ready to be picked up. Most definitely recommend this place to anyone.
Atmosphere: 5
Food: 5
Service: 5
Service was amazing the food was delicious and got my order right the employees were nice and dressed well and Gaincarlo estrada helped us out a lot.
Kid-friendliness: Thye were all very apropraite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Garlic Parmesan Breadsticks, Canadian Bacon and Pineapple Pizza, Lebron Pizza
This place has deteriorated horribly . 3 of my last 5 orders took 90-120 minutes!!!!
Atmosphere: 1
Food: 3
Service: 1
There’s about 10 people in there yelling and screaming with no attention to customers that walk in. They give you your order and walk off when you ask for things.
Atmosphere: 1
Food: 4
Service: 1
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