Ordered pizza via phone. The system is automated. No human interaction. The total bill was inaccurate. Called customer service, and the person could not figure things out.
The pizza was not tasty. Had asked for banana pepper toping - what they put were julepeno peppers - very hot - had to remove all peppers from pizza.
The pizza was mushy ... It looked like half-baked. Could not lift the slice to eat - had to use fork and knife. All in all, it was a very disappointing experience - from ordering to eating!
Atmosphere: 2
Food: 1
Service: 3
Emilee Neighbors
The brownie is delicious!
Atmosphere: 3
Food: 5
Service: 3
Haitham Taha
Walked stayed on the counter for like 10 minutes until someone finally decided to talk to me the just keep ignoring me
Atmosphere: 1
Service: 1
Jeff
Take out, no atmosphere.
Atmosphere: 1
Food: 5
Service: 5
Todd Oney
Stopped by to place a carry out order and was told they are not accepting orders. Not my first bad experience at this location.
Atmosphere: 1
Service: 1
Jamie Lee DDS
I never had any issues. Delivery or pick up.
Atmosphere: 5
Food: 5
Service: 5
JAMES S.
Goodbye, Papa Johns on Franklin Road. This place used to be on point every single time for quite a few years. This past year, however, things have changed. I do not know if it is new management driving employees away or a new business model, but the DoorDash partnership has ruined this place.
At one point, I could order two-to-three pizzas, and no matter what time it was, a Papa Johns delivery driver showed up, typically twenty minutes ahead of schedule, and the pizza was always great.
The new normal for this store is that their pizza tracker will give you an estimated time for arrival. You watch the tracker go through the steps--making, baking, preparing--and when it gets to On Its Way, the fun begins, and you receive a message that DoorDash will be delivering your food, and, as an added bonus, your estimated time of delivery jumps another thirty-to-forty five minutes or longer depending on which person has your food.
Two weeks ago, after waiting for about 100 minutes, our pizza arrived. It was not hot, did not have that just out of the oven taste. It was disappointing.
Last night, I ordered two pizzas and the same thing happened. As I continued to watch the DoorDash estimated arrival time increase, I called the store to cancel my order. After listening to some unintelligible shouting between two employees, I was told my order had been cancelled.
I'm not sure why Papa Johns has decided to partner with DoorDash, but there are other pizza places in the area who use their own drivers, and I will be ordering from them going forward. I hope this store turns things around with staffing in the future or the model changes. For now, I'm out.
Atmosphere: 1
Food: 5
Service: 1
Ryan Barr
Do you want a pizza? You should have ordered it yesterday.
Atmosphere: 1
Food: 1
Service: 1
CK Neverdies
The manager is
Service: 1
secretyrsquit Secret
I had good experiences when I visited here and no complaints whatsoever the people were good people,and the pizza was delicious.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Brownie, Canadian Bacon and Pineapple Pizza, Deluxe Pizza, Extra Large New York Style Pizza
The old lady at the cash register is very rude and does not do her job properly.
Atmosphere: 2
Food: 5
Service: 1
Chris Graham
2 hours AFTER the original 45 minute for for delivery is acceptable now? The pizza arrived ice cold too. You need to stop using DoorDash for deliveries if this is the “new standard”!
Food: 1
Service: 1
Zthomps
Better than most Papa Johns locations. Got my order on time and no issues with the cooking of it
Food: 4
Service: 5
Zack Thompson
Better than most Papa Johns locations. Got my order on time and no issues with the cooking of it
Ordered pizza via phone. The system is automated. No human interaction. The total bill was inaccurate. Called customer service, and the person could not figure things out.
The pizza was not tasty. Had asked for banana pepper toping - what they put were julepeno peppers - very hot - had to remove all peppers from pizza.
The pizza was mushy ... It looked like half-baked. Could not lift the slice to eat - had to use fork and knife.
All in all, it was a very disappointing experience - from ordering to eating!
Atmosphere: 2
Food: 1
Service: 3
The brownie is delicious!
Atmosphere: 3
Food: 5
Service: 3
Walked stayed on the counter for like 10 minutes until someone finally decided to talk to me the just keep ignoring me
Atmosphere: 1
Service: 1
Take out, no atmosphere.
Atmosphere: 1
Food: 5
Service: 5
Stopped by to place a carry out order and was told they are not accepting orders. Not my first bad experience at this location.
Atmosphere: 1
Service: 1
I never had any issues. Delivery or pick up.
Atmosphere: 5
Food: 5
Service: 5
Goodbye, Papa Johns on Franklin Road. This place used to be on point every single time for quite a few years. This past year, however, things have changed. I do not know if it is new management driving employees away or a new business model, but the DoorDash partnership has ruined this place.
At one point, I could order two-to-three pizzas, and no matter what time it was, a Papa Johns delivery driver showed up, typically twenty minutes ahead of schedule, and the pizza was always great.
The new normal for this store is that their pizza tracker will give you an estimated time for arrival. You watch the tracker go through the steps--making, baking, preparing--and when it gets to On Its Way, the fun begins, and you receive a message that DoorDash will be delivering your food, and, as an added bonus, your estimated time of delivery jumps another thirty-to-forty five minutes or longer depending on which person has your food.
Two weeks ago, after waiting for about 100 minutes, our pizza arrived. It was not hot, did not have that just out of the oven taste. It was disappointing.
Last night, I ordered two pizzas and the same thing happened. As I continued to watch the DoorDash estimated arrival time increase, I called the store to cancel my order. After listening to some unintelligible shouting between two employees, I was told my order had been cancelled.
I'm not sure why Papa Johns has decided to partner with DoorDash, but there are other pizza places in the area who use their own drivers, and I will be ordering from them going forward. I hope this store turns things around with staffing in the future or the model changes. For now, I'm out.
Atmosphere: 1
Food: 5
Service: 1
Do you want a pizza? You should have ordered it yesterday.
Atmosphere: 1
Food: 1
Service: 1
The manager is
Service: 1
I had good experiences when I visited here and no complaints whatsoever the people were good people,and the pizza was delicious.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Brownie, Canadian Bacon and Pineapple Pizza, Deluxe Pizza, Extra Large New York Style Pizza
Restaurantji Recommends
Pizza was good just not my favorite.
Atmosphere: 4
Food: 4
Service: 5
The old lady at the cash register is very rude and does not do her job properly.
Atmosphere: 2
Food: 5
Service: 1
2 hours AFTER the original 45 minute for for delivery is acceptable now? The pizza arrived ice cold too. You need to stop using DoorDash for deliveries if this is the “new standard”!
Food: 1
Service: 1
Better than most Papa Johns locations. Got my order on time and no issues with the cooking of it
Food: 4
Service: 5
Better than most Papa Johns locations. Got my order on time and no issues with the cooking of it
Food: 4
Service: 5
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