Zaxby's Chicken Fingers & Buffalo Wings

Zaxby's Chicken Fingers & Buffalo Wings offers a variety of chicken-based meals, including boneless wings, chicken fingers, and traditional wings. Customers appreciate that the food is generally fresh and crispy, with fries often served hot and quickly. The new location provides a modern atmosphere, though it may get crowded during busy times like Sunday lunch, making to-go or drive-thru options more convenient. Some reviews mention that the chicken fingers can be too salty, requiring dipping sauces such as teriyaki or Zax sauce to balance the flavor. The strawberry milkshake is consistently enjoyed and considered good.

Service quality varies across locations. Several customers highlight friendly and helpful staff, especially praising a young employee named Amanda for her excellent customer service, including bringing extra sauces and ensuring orders are complete. The manager is also recognized for being friendly and engaging with customers. However, some experiences report issues like incorrect orders, missing items such as fries or toast, and problems with utensils—particularly the lack of knives or spoons, which complicate eating certain items. Others express dissatisfaction with the quality of certain meals, noting that some food items are smaller in volume and that the chicken fingers can be overly salty. One customer was disappointed with the lack of available tea and the overall value, feeling that prices are high for the portion sizes and food quality.

Overall, Zaxby's provides tasty, freshly prepared food with friendly service at some locations, but experiences can vary, and some customers encounter issues with order accuracy and food quality.