I will not come to this McDonald's again.It wouldn't have been so bad if it was just one time but more than once they've sent me to the reserve drive through and forgot to bring me my stuff.Waited today for 45 minutes and then they didn't even make my stuff right the whole point of me getting a frappe is for the shot of espresso to wake me up because I work a lot of hours and then I have to call them because they forgot I was out there waiting on it and then when I get it I don't get a straw to drink it and it doesn't have a shot of espresso in it.
Food: 3
Service: 1
david gallaspy
My wife and I went thru the drive through last week, and had ordered a big mac with NO pickles or onions. We were back on the freeway, on a 6 hour drive, before my wife finally examined her food. This big mac was loaded with pickles and onions. Now, while this may not be a big deal for most of you, my wife is deathly allergic to onions. 1 bite will cause anaphylaxis, and she'll be in the hospital. I called this establishment to explain that we specifically asked for no pickles and no onions, and the garbage manager on duty had the gall to ask me if I informed them that my wife had severe allergies. That is beside the point. I don't care if she just doesn't like the flavor or smell of pickles and onions, she asked for none, so she should have been given exactly what she asked for. I shouldn't have to disclose her medical history to ensure that she doesn't get those items on her food. Do you require a medical diagnosis when I ask for no ice in my drink? Luckily, my wife knew better than to eat that food, and we were forced to go to another business for food. We did get a phone call from somebody who overseas multiple stores, who was beyond upset that we were asked about why we didn't disclose my wife's allergies. The store manager never once called us to find out if my wife was okay, or to figure out what happened from our point of view.
Atmosphere: 1
Food: 1
Service: 1
Lorne Dickinson
Closed lobby couple min before 10 pm closing that wasn't good. Couldn't go through drive through with vehicle and trailer. ?
Atmosphere: 3
Food: 3
Service: 3
SquirreL
Average Stop for Fast Food.....
Atmosphere: 3
Food: 3
Service: 3
Brena Jackson
I go to this McDonald’s often amongst the others! I order the exact same iced coffee at every single McDonald’s I go to and same goes for this one!!! Large French Vanilla Iced coffee extra French vanilla extra cream extra liquid sugar. Pay for it have to wait on a sausage and cheese McMuffin took a sip of my coffee first I thought because they don’t actually shake their coffees the way Dunkin’ does it just wasn’t mixed well enough so I took another sip after it wasn’t how it’s normally done and this same McDonald’s has made it several times correctly so I’m not sure what the managers issue was or the lady in the maroon shirt. But I went in said i need this remade the lady in the blue shirt automatically had an attitude stating what’s wrong with it and when I tried to explain the issue that it didn’t have enough French vanilla in it, the lady in the maroon shirt pops around the corner causing the situation to escalate and starts saying she made it she made sure it had the liquid sugar but that’s not why I was complaining it was due to the French vanilla. I did state I worked at Dunkin’ I know how to make coffee and she said something under her breath and then rudely handed me my food. Needless to say I do know the regional manager and she will be contacted! Their was no reason to be unprofessional and in the food industry as much as we hate it we do have to follow a customer is always right. And your not supposed to question quick fix and an apology and thank them. But clearly they haven’t been trained on what proper customer service is. If you hate your job leave because you will cost your store money due to your lack of customer service and the way you treat your customers!! DO BETTER! And nobody will have to come in and fix your mistake!
Atmosphere: 1
Food: 2
Service: 1
Debra Ashley
Typical McDonald's. Nothing outstanding.
Atmosphere: 3
Food: 3
Service: 3
itwerk4 Donuts
Grab the Mickey Donald’s not sure exactly where may have been. Tennessee may have been Virginia it’ll show up top., as always, the southern hospitality is the greatest the employees at this McDonald’s were excellent very nice people genuine as far as the sandwiches go it’s McDonald’s. I don’t expect much healthiness from there but it’s an easy quick fix. I just wish they could offer something of a better bun, that is healthier the buns alone. I can’t imagine the carbs and sugar that are in them. All I know is after I eat those burgers my bodies ready to fall on the ground. That’s why I go to McDonald’s once or twice a year.
Atmosphere: 4
Food: 4
Service: 5
S S
The drive-thru line moves pretty fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
Lisa
I used to buy tea every day, until a week ago. They must be using fewer tea bags and less sugar. KFC is the best in Rogersville, TN, now it cost more but its
Service was friendly and fast during lunch rush. Food was good quality. Dining room layout is a bit odd but overall a good location.Parking: Plenty of spaces between McDonald's and the service station next door.
Atmosphere: 4
Food: 5
Service: 5
Sabrina Pridemore
This one is always slow. No matter I either come inside, or drive thru. It almost never fails. Like there is enough workers right?
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Big Mac
Enter Name Here
Always have to wait for about 10 minutes.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: World Famous Fries, Cheeseburger
Terry Anderson
Price is
Atmosphere: 2
Food: 2
Service: 3
Bestie Of Grace
We had to wait quite a while on our food. We had been traveling for several hours and we're worn out! And once we got our food, the fries were cold and our chicken sandwich was not great either. We had been most of the day on the interstate with no meal. So really, it would not have been hard to make us happy. Yet I feel as though they failed in doing so!
They were very quick and got my order correct
Atmosphere: 3
Food: 3
Service: 2
I will not come to this McDonald's again.It wouldn't have been so bad if it was just one time but more than once they've sent me to the reserve drive through and forgot to bring me my stuff.Waited today for 45 minutes and then they didn't even make my stuff right the whole point of me getting a frappe is for the shot of espresso to wake me up because I work a lot of hours and then I have to call them because they forgot I was out there waiting on it and then when I get it I don't get a straw to drink it and it doesn't have a shot of espresso in it.
Food: 3
Service: 1
My wife and I went thru the drive through last week, and had ordered a big mac with NO pickles or onions. We were back on the freeway, on a 6 hour drive, before my wife finally examined her food. This big mac was loaded with pickles and onions. Now, while this may not be a big deal for most of you, my wife is deathly allergic to onions. 1 bite will cause anaphylaxis, and she'll be in the hospital. I called this establishment to explain that we specifically asked for no pickles and no onions, and the garbage manager on duty had the gall to ask me if I informed them that my wife had severe allergies. That is beside the point. I don't care if she just doesn't like the flavor or smell of pickles and onions, she asked for none, so she should have been given exactly what she asked for. I shouldn't have to disclose her medical history to ensure that she doesn't get those items on her food. Do you require a medical diagnosis when I ask for no ice in my drink? Luckily, my wife knew better than to eat that food, and we were forced to go to another business for food. We did get a phone call from somebody who overseas multiple stores, who was beyond upset that we were asked about why we didn't disclose my wife's allergies. The store manager never once called us to find out if my wife was okay, or to figure out what happened from our point of view.
Atmosphere: 1
Food: 1
Service: 1
Closed lobby couple min before 10 pm closing that wasn't good. Couldn't go through drive through with vehicle and trailer. ?
Atmosphere: 3
Food: 3
Service: 3
Average Stop for Fast Food.....
Atmosphere: 3
Food: 3
Service: 3
I go to this McDonald’s often amongst the others! I order the exact same iced coffee at every single McDonald’s I go to and same goes for this one!!! Large French Vanilla Iced coffee extra French vanilla extra cream extra liquid sugar. Pay for it have to wait on a sausage and cheese McMuffin took a sip of my coffee first I thought because they don’t actually shake their coffees the way Dunkin’ does it just wasn’t mixed well enough so I took another sip after it wasn’t how it’s normally done and this same McDonald’s has made it several times correctly so I’m not sure what the managers issue was or the lady in the maroon shirt. But I went in said i need this remade the lady in the blue shirt automatically had an attitude stating what’s wrong with it and when I tried to explain the issue that it didn’t have enough French vanilla in it, the lady in the maroon shirt pops around the corner causing the situation to escalate and starts saying she made it she made sure it had the liquid sugar but that’s not why I was complaining it was due to the French vanilla. I did state I worked at Dunkin’ I know how to make coffee and she said something under her breath and then rudely handed me my food. Needless to say I do know the regional manager and she will be contacted! Their was no reason to be unprofessional and in the food industry as much as we hate it we do have to follow a customer is always right. And your not supposed to question quick fix and an apology and thank them. But clearly they haven’t been trained on what proper customer service is. If you hate your job leave because you will cost your store money due to your lack of customer service and the way you treat your customers!! DO BETTER! And nobody will have to come in and fix your mistake!
Atmosphere: 1
Food: 2
Service: 1
Typical McDonald's. Nothing outstanding.
Atmosphere: 3
Food: 3
Service: 3
Grab the Mickey Donald’s not sure exactly where may have been. Tennessee may have been Virginia it’ll show up top., as always, the southern hospitality is the greatest the employees at this McDonald’s were excellent very nice people genuine as far as the sandwiches go it’s McDonald’s. I don’t expect much healthiness from there but it’s an easy quick fix. I just wish they could offer something of a better bun, that is healthier the buns alone. I can’t imagine the carbs and sugar that are in them. All I know is after I eat those burgers my bodies ready to fall on the ground. That’s why I go to McDonald’s once or twice a year.
Atmosphere: 4
Food: 4
Service: 5
The drive-thru line moves pretty fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
I used to buy tea every day, until a week ago. They must be using fewer tea bags and less sugar. KFC is the best in Rogersville, TN, now it cost more but its
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
Service was friendly and fast during lunch rush. Food was good quality. Dining room layout is a bit odd but overall a good location.Parking: Plenty of spaces between McDonald's and the service station next door.
Atmosphere: 4
Food: 5
Service: 5
This one is always slow. No matter I either come inside, or drive thru. It almost never fails. Like there is enough workers right?
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Big Mac
Always have to wait for about 10 minutes.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: World Famous Fries, Cheeseburger
Price is
Atmosphere: 2
Food: 2
Service: 3
We had to wait quite a while on our food. We had been traveling for several hours and we're worn out! And once we got our food, the fries were cold and our chicken sandwich was not great either. We had been most of the day on the interstate with no meal. So really, it would not have been hard to make us happy. Yet I feel as though they failed in doing so!
Atmosphere: 3
Food: 2
Service: 3