The ice cream is amazing but their customer service is not good . They do not know how to treat their
Atmosphere: 2
Food: 5
Service: 2
Jasmine B.
Cashier very rude yelled at my daughter telling her she couldn't hear her on top of this it was my daughters birthday...but the cashier was just on her phone the entire time and she said she didn't have a scanner to scan any coupons ... didn't end up buying anything ...service after covid just ain't it ....
Laura P.
Terrible customer service, the cashier was being so rude to us when we were just trying to inform him about a roach in his glass window! We were going to get ice cream for my birthday but not anymore! He was rude and told us to leave when we told him about the roach then after we left took a double take to kill the roach as we were leaving.
Kari Owens
Only serves ice cream in a cup or a cone after 5:00pm… You have an entire hour to continue serving customers what you have to offer on the menu. The only time we get to enjoy Baskin Robbins is when we visit Chattanooga. Also, we visit your restaurant as a treat for our children after they’ve endured a long day of shopping as we are heading out as a reward. Think beyond your self and you will be successful! Take easy cuts and you won’t achieve much!
Taylor
Refuse to answer their phone during business hours to handle cake order logistics, legit have yet to get in touch with them and I’ve called a million times and it rings on end. Why even try… go to another which hopefully isn’t owned by the same terrible management looking at other reviews.
Gabriel Villasenor
Horrible service, the guy with the glasses was so rude and the lady at the cashier wasn’t nicely at all. Sad becase I love this place.
Author Shatona Groves
I was treated so rudely at the Hamilton Place Mall location in Chattanooga, TN I had to let someone know about it. On my actual birthday, I decided to use my free scoop coupon. A young man said he could not give me a full scoop of ice cream but a kiddie size because his coupon scanner was broken. Then the lady pictured came out to tell me to go to another location. This franchise obviously just doesn't want to give a free scoop of ice cream. How ridiculous to lose a customer over their greed. Then they walked in the back leaving me standing there. Never once apologizing or saying Happy Birthday. When she saw me taking pictures for my review she snapped a picture of me then frowned at me. Wow! She must be rich because customer service means nothing to her.
I gave this a 1 because my ice cream was in a cup and edible. My daughter ordered the Bubble Tea. It was horrible. She took 1 sip and said awful. The woman working it had ear buds in and turned and walked off. I tried it. The caramel tasting with black bubbles was not mixed, was lukewarm and had fruit bubbles. We could not return as she walked away. We just threw away 6 bucks on one sip. Terrible service and terrible quality. If you don't have a product do not mix products and rip off customers. That's exactly, exactly how we feel about this store.
Ari
Worst customer service was there 7/9/22 320pm & the girl was very rude and had an attitude. When I tried asking for a topping she rolled her eyes and started hitting the counter as if telling me to hurry. I worked in fast food and understand if a customer was rude but I’m always nice to workers so this was uncalled for.
Jenny Shelton
So nice!!
Thomas Rogers
Did not except gift card
EWH2014
3PM no one there---finally called out and disinterested girl appeared from the back. Got an ice cream cone, it was OK.
The ice cream is amazing but their customer service is not good . They do not know how to treat their
Atmosphere: 2
Food: 5
Service: 2
Cashier very rude yelled at my daughter telling her she couldn't hear her on top of this it was my daughters birthday...but the cashier was just on her phone the entire time and she said she didn't have a scanner to scan any coupons ... didn't end up buying anything ...service after covid just ain't it ....
Terrible customer service, the cashier was being so rude to us when we were just trying to inform him about a roach in his glass window! We were going to get ice cream for my birthday but not anymore! He was rude and told us to leave when we told him about the roach then after we left took a double take to kill the roach as we were leaving.
Only serves ice cream in a cup or a cone after 5:00pm… You have an entire hour to continue serving customers what you have to offer on the menu. The only time we get to enjoy Baskin Robbins is when we visit Chattanooga. Also, we visit your restaurant as a treat for our children after they’ve endured a long day of shopping as we are heading out as a reward. Think beyond your self and you will be successful! Take easy cuts and you won’t achieve much!
Refuse to answer their phone during business hours to handle cake order logistics, legit have yet to get in touch with them and I’ve called a million times and it rings on end. Why even try… go to another which hopefully isn’t owned by the same terrible management looking at other reviews.
Horrible service, the guy with the glasses was so rude and the lady at the cashier wasn’t nicely at all. Sad becase I love this place.
I was treated so rudely at the Hamilton Place Mall location in Chattanooga, TN I had to let someone know about it. On my actual birthday, I decided to use my free scoop coupon. A young man said he could not give me a full scoop of ice cream but a kiddie size because his coupon scanner was broken. Then the lady pictured came out to tell me to go to another location. This franchise obviously just doesn't want to give a free scoop of ice cream. How ridiculous to lose a customer over their greed. Then they walked in the back leaving me standing there. Never once apologizing or saying Happy Birthday. When she saw me taking pictures for my review she snapped a picture of me then frowned at me. Wow! She must be rich because customer service means nothing to her.
I don’t think this location exists
Lady was very rude never coming back here again.
Worst customer service
Restaurantji Recommends
I gave this a 1 because my ice cream was in a cup and edible. My daughter ordered the Bubble Tea. It was horrible. She took 1 sip and said awful. The woman working it had ear buds in and turned and walked off. I tried it. The caramel tasting with black bubbles was not mixed, was lukewarm and had fruit bubbles. We could not return as she walked away. We just threw away 6 bucks on one sip. Terrible service and terrible quality. If you don't have a product do not mix products and rip off customers. That's exactly, exactly how we feel about this store.
Worst customer service was there 7/9/22 320pm & the girl was very rude and had an attitude. When I tried asking for a topping she rolled her eyes and started hitting the counter as if telling me to hurry. I worked in fast food and understand if a customer was rude but I’m always nice to workers so this was uncalled for.
So nice!!
Did not except gift card
3PM no one there---finally called out and disinterested girl appeared from the back. Got an ice cream cone, it was OK.