My friends and I visited this location during a busy time in the evening after a long day of walking around and dining in the city. It was extremely crowded, as their cafe is relatively small and a lot of people wanted their ice cream, but the staff was managing the crowd well, all things considered. Ice cream was decent, it’s exactly what you expect from a corporate ice cream shop, only maybe 3x the price it should be… lol
What made me write this review: let’s talk about my guy Giovanni for a second. I really wanted to try the brownie sundae, but it very clearly had nuts on it in the picture, and I have a severe allergy to all peanuts and tree nuts. I told Gio what I was looking for, *MADE ME FEEL SO WELCOMED AND UNDERSTOOD*, and went above and beyond anything I’ve ever seen to ensure that my food was safe to eat. He put on gloves, changed out old equipment for brand new ones, and OPENED BRAND NEW tubs of the flavors I wanted — I’ve never seen such attention to detail! He even put my toppings on with clean disposable utensils. Whoever this guy is, he deserves much more than this meager recognition! Give that guy a raise!
Atmosphere: 4
Food: 4
Service: 5
Jennifer Bye
Compared to other ice cream shops there are just no unique/redeeming flavors and it is extremely extremely overpriced. This would've been more okay if they had more specialty or limited flavors but charging almost ten dollars for a cone of normal ice cream should be a crime when the store sells it for cheaper and more quantity.
Atmosphere: 1
Food: 1
James Price
Business hours on google maps, as well as the linked official website, were and are still very wrong. I've fixed them here, but you need to inform someone who can manage the benjerry.com page for this location of what the actual hours are. We walked half an hour in the cold to a closed store. Business hours are important information, so one has to wonder what else you get wrong. Not eating any of that, thanks.
Gregory Martz (Greg)
The Large size ice cream is ridiculously small and doesn't seem standard at all compared to any other ice cream place. However, the price was correct with the amount of ice cream given (which was very small). This is not something you can share with another person. And never get a smaller size. It's a kid's size......
Dietary restrictions: Assumed to be very high-calorie ice cream. Which also explains why their serving sizes are so so small.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Coffee Coffee Buzzbuzzbuzz
Greg Santo
Great experience here on 10/26/24. Told the staff I had a tree nut allergy and they immediately swapped gloves, got a new scooper, and opened a brand new tub of the ice cream I wanted
Atmosphere: 5
Food: 5
Service: 5
Garrett Griswell
Was kind of disappointed when I asked how much was a waffle cone (meaning the entire price) I get told $3… get to register and my ice cream is now $11… Apparently you pay for cones separate from the scoops. Keep this in mind when ordering! The employee really should have mentioned that because why would I want to just purchase a cone…?
Atmosphere: 3
Food: 3
Service: 1
Randall Evans
The best ice cream cone I've had in a long time. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Chris Christensen
I Love B&J, so was excited to see one near my stay. I still have extremely fond memories of a certain coconut almond chip variety available years ago. I settled for butter pecan. Hmm. Have the brothers failed to add butter or pecan flavor? I was hoping for much better. Even a few of the nuts were stale. Have my taste buds changed? This variety is very flavorless, IMHO. Is the ice cream old? I'll check it out at other locations, but I didn't get the "yum" I was expecting. Service was great, location clean. Other flavors must be fine...
Atmosphere: 5
Food: 3
Service: 5
Bill R
Kendal is great!!! My wife and I wanted a waffle bowl to split but they hadn’t had none made she offered to make us one up and whew are those things better when they are fresh
Ally and Skylar rock. They made our day! So helpful with our large order
Atmosphere: 5
Food: 5
Service: 5
Sasha
22$ For two small icecreams in cones, AND asked for a tip. Music was blasting super loud and we could not hear them, they could not hear us. Just buy the pints anywhere else if you really want B&J.
Atmosphere: 1
Food: 1
Service: 1
Zakariya Javed
Kenzie and Gio were the ones to assist my friends and I today and it was a great experience! There were no issues and their service was phenomenal. They let us try a few samples and listened to our numerous questions and helped us with our order! Definitely recommend this location if you want a sweet treat, even late at night.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango
Alvaz Kaukab
Kenzie & gio scooped it n swirled it and sprinkled peanuts on top *like I asked* and it was Tennessee downtown consumer family friendly as hell.
Great ice cream and service
My friends and I visited this location during a busy time in the evening after a long day of walking around and dining in the city. It was extremely crowded, as their cafe is relatively small and a lot of people wanted their ice cream, but the staff was managing the crowd well, all things considered. Ice cream was decent, it’s exactly what you expect from a corporate ice cream shop, only maybe 3x the price it should be… lol
What made me write this review: let’s talk about my guy Giovanni for a second. I really wanted to try the brownie sundae, but it very clearly had nuts on it in the picture, and I have a severe allergy to all peanuts and tree nuts. I told Gio what I was looking for, *MADE ME FEEL SO WELCOMED AND UNDERSTOOD*, and went above and beyond anything I’ve ever seen to ensure that my food was safe to eat. He put on gloves, changed out old equipment for brand new ones, and OPENED BRAND NEW tubs of the flavors I wanted — I’ve never seen such attention to detail! He even put my toppings on with clean disposable utensils. Whoever this guy is, he deserves much more than this meager recognition! Give that guy a raise!
Atmosphere: 4
Food: 4
Service: 5
Compared to other ice cream shops there are just no unique/redeeming flavors and it is extremely extremely overpriced. This would've been more okay if they had more specialty or limited flavors but charging almost ten dollars for a cone of normal ice cream should be a crime when the store sells it for cheaper and more quantity.
Atmosphere: 1
Food: 1
Business hours on google maps, as well as the linked official website, were and are still very wrong. I've fixed them here, but you need to inform someone who can manage the benjerry.com page for this location of what the actual hours are. We walked half an hour in the cold to a closed store. Business hours are important information, so one has to wonder what else you get wrong. Not eating any of that, thanks.
The Large size ice cream is ridiculously small and doesn't seem standard at all compared to any other ice cream place. However, the price was correct with the amount of ice cream given (which was very small). This is not something you can share with another person. And never get a smaller size. It's a kid's size......
Dietary restrictions: Assumed to be very high-calorie ice cream. Which also explains why their serving sizes are so so small.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Coffee Coffee Buzzbuzzbuzz
Great experience here on 10/26/24. Told the staff I had a tree nut allergy and they immediately swapped gloves, got a new scooper, and opened a brand new tub of the ice cream I wanted
Atmosphere: 5
Food: 5
Service: 5
Was kind of disappointed when I asked how much was a waffle cone (meaning the entire price) I get told $3… get to register and my ice cream is now $11… Apparently you pay for cones separate from the scoops. Keep this in mind when ordering! The employee really should have mentioned that because why would I want to just purchase a cone…?
Atmosphere: 3
Food: 3
Service: 1
The best ice cream cone I've had in a long time. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
I Love B&J, so was excited to see one near my stay. I still have extremely fond memories of a certain coconut almond chip variety available years ago. I settled for butter pecan. Hmm. Have the brothers failed to add butter or pecan flavor? I was hoping for much better. Even a few of the nuts were stale. Have my taste buds changed? This variety is very flavorless, IMHO. Is the ice cream old? I'll check it out at other locations, but I didn't get the "yum" I was expecting. Service was great, location clean. Other flavors must be fine...
Atmosphere: 5
Food: 3
Service: 5
Kendal is great!!! My wife and I wanted a waffle bowl to split but they hadn’t had none made she offered to make us one up and whew are those things better when they are fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle, Prepacked Pints 16oz
Restaurantji Recommends
Ally and Skylar rock. They made our day! So helpful with our large order
Atmosphere: 5
Food: 5
Service: 5
22$ For two small icecreams in cones, AND asked for a tip. Music was blasting super loud and we could not hear them, they could not hear us. Just buy the pints anywhere else if you really want B&J.
Atmosphere: 1
Food: 1
Service: 1
Kenzie and Gio were the ones to assist my friends and I today and it was a great experience! There were no issues and their service was phenomenal. They let us try a few samples and listened to our numerous questions and helped us with our order! Definitely recommend this location if you want a sweet treat, even late at night.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango
Kenzie & gio scooped it n swirled it and sprinkled peanuts on top *like I asked* and it was Tennessee downtown consumer family friendly as hell.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone Sundae
best ice cream and service ever
Atmosphere: 5
Food: 5
Service: 5
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