no one to take your order, you have to use a screen no matter what and they ask for tip at the end. The hot chocolate is made with water not milk and it’s not detailed anywhere, I wouldn’t have purchased if I knew beforehand. If you want beer you have to pour it out the tap yourself.
Atmosphere: 1
Food: 1
Service: 1
Madison Cline
We ate here while we waited for our cave tour, they were quick and ordering was easy! They don’t have a lot to choose from for breakfast options but what we ordered tasted great!
Atmosphere: 5
Food: 4
Service: 4
Andrew Zito
So my husband and I were on a vacation getaway and we went to Ruby Falls for the cave and waterfall and we stopped at the café, which was nice old beautiful set up and we had a coffee and the coffee was very very very weak. Watered down coffee for I believe it was 6 to 8 dollars a cup so I don’t recommend their coffee, but the atmosphere was great.
Atmosphere: 5
Food: 1
Service: 1
Angela Roloson
We arrived at 1:30 pm on 9/14. The café was locked up tight even though the menu was outside the door.
Kelly Lee
Quick drink station with plenty of seatings.
Ganesh Sundaresan
Convenient place to grab a cold drink before the elevator ride down to Ruby falls. Yet - self-serve beer with an automated dispenser, and two very overworked kids to hand out clean glasses? Come on, you can do better. To be fair, your selection of beers is reasonable. Please work on providing better service - get a real bar tender.
Atmosphere: 4
Food: 3
Service: 1
Harry
Waited over half an hour for lemonade and a bottle of water. Useless
Marcio Yamashita
Great food and service!!!
Atmosphere: 5
Food: 5
Service: 5
Owen Atlas
Unfortunately, this place was crowded hot and smelled very bad as soon as we walked in a fried food was very unpleasant. Others were walking out and finding other places to eat.
Atmosphere: 2
Food: 2
Service: 4
Layton Smith
Came here to leave a positive review for these folks! I thought the flatbread was really good, and they had free refills and Paw Patrol going on the TV for the kiddos! 👍
I usually don’t leave negative reviews, but this visit was truly frustrating. I ordered a coffee that came out extremely sweet—far too sugary to drink. When I politely asked for a replacement, the staff refused to remake it or offer any solution.
Renee Campbell
Not a bad meal for the price. My salad was excellent. The flatbread pizza was good as well although a bit saucy for my grandson’s taste. My husband did not think the chili was great. Overall a good deal for the price especially considering it is a tourist destination. The scenery is beautiful and the falls was magnificent (according to my daughter and grandson) The guides speaking part was better than the recording/videos.
Atmosphere: 5
Food: 4
Service: 5
John Mcdonald
Hard to justify the food costs. Quality is poor. Cold brew is ok. Nice view.
Atmosphere: 4
Food: 1
Service: 2
Rachel Rigdon
3/27/25: Update: The Castle Cafe reached out and said that they are going to rectify the situation. That was very unexpected and nice. 3/22/25: We had to wait for our tour and we were starving. First, we ordered our food from a kiosk which I hate. We waited a long time for two sandwiches, a grilled cheese and a club sandwich. My daughter wasn’t feeling well from the drive in the mountains, so I asked how long it would take and they said they couldn’t rush the order. Then I asked for to-go boxes and the same girl rudely said they didn’t have any, but another employee said they had boxes and gave me some. The bread is enriched white bread and the cheese is processed slices.
no one to take your order, you have to use a screen no matter what and they ask for tip at the end. The hot chocolate is made with water not milk and it’s not detailed anywhere, I wouldn’t have purchased if I knew beforehand. If you want beer you have to pour it out the tap yourself.
Atmosphere: 1
Food: 1
Service: 1
We ate here while we waited for our cave tour, they were quick and ordering was easy! They don’t have a lot to choose from for breakfast options but what we ordered tasted great!
Atmosphere: 5
Food: 4
Service: 4
So my husband and I were on a vacation getaway and we went to Ruby Falls for the cave and waterfall and we stopped at the café, which was nice old beautiful set up and we had a coffee and the coffee was very very very weak. Watered down coffee for I believe it was 6 to 8 dollars a cup so I don’t recommend their coffee, but the atmosphere was great.
Atmosphere: 5
Food: 1
Service: 1
We arrived at 1:30 pm on 9/14. The café was locked up tight even though the menu was outside the door.
Quick drink station with plenty of seatings.
Convenient place to grab a cold drink before the elevator ride down to Ruby falls. Yet - self-serve beer with an automated dispenser, and two very overworked kids to hand out clean glasses? Come on, you can do better. To be fair, your selection of beers is reasonable. Please work on providing better service - get a real bar tender.
Atmosphere: 4
Food: 3
Service: 1
Waited over half an hour for lemonade and a bottle of water. Useless
Great food and service!!!
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, this place was crowded hot and smelled very bad as soon as we walked in a fried food was very unpleasant. Others were walking out and finding other places to eat.
Atmosphere: 2
Food: 2
Service: 4
Came here to leave a positive review for these folks! I thought the flatbread was really good, and they had free refills and Paw Patrol going on the TV for the kiddos! 👍
Restaurantji Recommends
I usually don’t leave negative reviews, but this visit was truly frustrating. I ordered a coffee that came out extremely sweet—far too sugary to drink. When I politely asked for a replacement, the staff refused to remake it or offer any solution.
Not a bad meal for the price. My salad was excellent. The flatbread pizza was good as well although a bit saucy for my grandson’s taste. My husband did not think the chili was great. Overall a good deal for the price especially considering it is a tourist destination. The scenery is beautiful and the falls was magnificent (according to my daughter and grandson) The guides speaking part was better than the recording/videos.
Atmosphere: 5
Food: 4
Service: 5
Hard to justify the food costs. Quality is poor. Cold brew is ok. Nice view.
Atmosphere: 4
Food: 1
Service: 2
3/27/25: Update: The Castle Cafe reached out and said that they are going to rectify the situation. That was very unexpected and nice.
3/22/25: We had to wait for our tour and we were starving. First, we ordered our food from a kiosk which I hate. We waited a long time for two sandwiches, a grilled cheese and a club sandwich. My daughter wasn’t feeling well from the drive in the mountains, so I asked how long it would take and they said they couldn’t rush the order. Then I asked for to-go boxes and the same girl rudely said they didn’t have any, but another employee said they had boxes and gave me some. The bread is enriched white bread and the cheese is processed slices.
Atmosphere: 3
Food: 1
Service: 1
Food was delicious 😋
Atmosphere: 5
Food: 5
Service: 4
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