Cloud 9 Smoke, Vape, & Hookah Co. - East Brainerd

People are Great 👍

This was a very disappointing trip looked up multiple things online to attempt to purchase in store only to show up and them have 0 of the advertised items and the only thing they had in that type of item was 5X higher than the one I wanted and over 2X the highest advertised online. Poorly ran business model take your business to a place that cares about it's customers.

Horrible customer service. I was straight told by a employee that I could return something if unopened or used. Brought it back less than 24 hours later still in box never used and would not take the return or at least a store credit. So unprofessional and rude. I would go down the street to the other shops instead but not here again they give cloud 9 a bad name

Good persons here lmfao

I’ve been a loyal customer of this café, spending hundreds of dollars here on lunch and drinks. Today I came in with my Stanley cup, filled it with water and ice (which is free), and added just a small splash of lemonade for flavor. The owner (male) confronted me in a rude, condescending tone, saying I should pay or ask first and that he has watched me do it — and did so loudly in front of my boss. I understand if there are rules about refills or drink use, but this could have been my handled with kindness and professionalism. Instead, it felt unnecessarily embarrassing and I will not be giving this cafe another dime of my money. Btw it’s the owner (male) every other person is very kind.

Typical smoke shop with various needs/wants. It’s only the 5th one in a two block radius.

I’ve been eating here for a short time. But no matter what you order the food is made fresh with generous portions.

If I could give zero stars, I would. I don’t know why I keep giving these dummies a chance. I work in the mall, why a 30 minute lunch, and always place my order online. No matter what time they tell me my food will be ready, it always takes 20 minutes longer than that! I order a grilled cheese sandwich and taco soup! Yet they can’t have that ready in a reasonable amount of time! They don’t know how to handle a steady flow of customers. Completely unreliable, and the food is only par. Not good enough to get disappointed EVERY SINGLE TIME! Today I watched them take orders and fill them for people who didn’t pre-order while I waited for 20 minutes. I will not be going back.

Dalton was very knowledgeable of product and contents there of. Was a great purchase!

I've been multiple times and each experience gets better and better! Love it

Hailey helped me

Hayley was so nice!! Love this place

Ginger took care of my needs

The employees were very helpful in assisting me for what I needed highly recommended 10/10 service.

taylor is so amazing and so helpful. i have not had a single bad expierence here and i come about once a week. amazing products, super helpful staff, and great knowledge