Firehouse Subs Gunbarrel

Subs were awesome, and the people working.There were very nice

Atmosphere: 5

Food: 5

Service: 5

DO NOT VISIT THIS STORE.
We had a terrible customer experience issue at your Gunbarrel Chattanooga, Tennessee location. After ordering a large order…we went home and noticed a sandwich was missing. Yes, it was an inconvenience and realize humans make a mistake. My husband asked me to call the store so they can have the sandwich ready when he arrives. He literally had to turn around and go back immediately.l so we wanted the sandwich to at least be ready when he arrived. While he was on the way I called the store. A female employee picked up and asked me hold. I did for a couple mins. She comes back to the phone and I asked if she was the manger. She said no. I asked can I speak to the manger. She says please hold again. I was on hold for 10 mins and then abruptly hung up on. No manager ever answered the phone and no employee ever returned to the call. By that time my husband arrived back at the store and had to wait again for his sandwich. The females employe takes his receipt and then THROWS IT BACK AT HIM. My husband had to stop the manager and tell him what happened. That’s the only time didn’t female employee actually apologize for the mistake of leaving the sandwich out. It’s sad that there’s not a process in place for larger orders to not have food missing. But also sad that I tried to fix the situation and no one cared enough to answer a call on hold within 10 minutes before hanging up on me. & then get rude service AGAIN in person. I’m 100% filling a complaint with corporate.

Atmosphere: 1

Food: 1

Service: 1

The hook and ladder sandwich is probably the best sandwich I've ever eaten.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brisket, Hook \u0026 Ladder

Food was good fresh and the coworkers were so sweet and so nice there

Atmosphere: 5

Food: 5

Service: 5

Service was great food was fast. Nice cool building good place to eat on a hot day!!

Atmosphere: 5

Food: 5

Service: 5

This store is filthy! People working there obviously do not take pride into the job. The front door rug was left on top of the trash can, no one had put the paper towels in the dispenser, there was filth on the tile, the sink was gross (a little Ajax goes a long way), the floor was dirty-ladies room. The drink machine was splattered with soft drink, the ice machine barely worked, the tray for the coke dispenser was full and gross. There were pamphlets on the floor when I came in, an employee walked right past them and didn’t even pick them up. The windows and glass on the front door looked like hasn’t been cleaned in weeks. The tables were dirty, the floor needed to be slept. The trash cans had food and drink all over them. Someone needs to start all over with this store. Awful! Won’t eat at this location again.

Atmosphere: 1

Food: 2

Service: 3

Carry out with app order was painless and efficient

Atmosphere: 5

Food: 5

Service: 5

TERRIBLE CUSTOMER SERVICE!!!
If I could give -5 stars ⭐️ I would.
The young men that helped me was terrible.
Didn’t understood when I order the Hero, I had to repeat it several times until he understood.
Asked for a large Fountain soda and he could not understand that either.
He kept repeating lemonade? Lemonade?
And I keep saying no fountain soda.
He looked at me like I have 3 heads.
Didn’t asked what type of bread I wanted.
Slurred questions when I asked to repeat he slurred again.
He call what I believe was the manager or supervisor. Her name is Joy. She does not honor her name at all.
Because I couldn’t understand the young man slurred words she yielded at me “YOUR NAME!” “YOUR NAME! FOR THE ORDER!”
Worse customer service ever.
Their southern hospitality was not there.
When I gave him my name he said: “I don’t know how to spell that” and try to leave.
Joy (not so joyous) spelled to him with a very bad attitude
Not coming back here ever again.
It was a gentleman waiting for his order that was done already and no one let him know.
If the young man making that sandwiches would not asked if he had an online order he would be still waiting.
The food was good but the customer service ruined the experience.
Sad, when I was leaving he said something to her to what she rudely answered: “ ARE YOU TALKING TO ME? I DIDN’T KNOW I WAS HERR WORKING!!!
Now I understand why that restaurant is empty.
With that customer service I would not come back either.
Employees forget that the customer pay their salaries.
Without customers is no business. Without money is no employees.
Chattanooga is too small of a city and this restaurante is in a neighborhood not on the highway.
Terrible customer service.

Atmosphere: 1

Food: 3

Service: 1

Great food every time I go!

Atmosphere: 5

Food: 5

Service: 5

We frequent this location 1-2 times a week. Since they got bought out, seems like several things are lacking. We knew the old owners and they always kept up the place.

The lobby now is always dirty no matter what time of day you go in, half the time our order is wrong and the most recent visit they were out of 2 types of chips and 4 drinks out of the soda machine. For as expensive as a sub is you’d expect better all around.

Atmosphere: 2

Food: 4

Service: 4

Entered slowly around 7pm thinking store would be dirty and cold. Met with a nice greeting from Leechy and Tabitha. I complimented on the store cleanliness. Stayed and had a well prepared sandwich and drink. This place goes on top of my list. Great place to stop in. Thanks for your work

Atmosphere: 5

Food: 5

Service: 5

Excellent customer service no wait time and Braden was very helpful With answering questions From the menu. Food, excellent

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

It was really dirty in the lobby

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chips

Really dirty inside

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips

The only reason I come here is because the subs are good. However, the service is disgusting!!! Cashier was texting while we were trying to order and he had a rude attitude!

Atmosphere: 1

Food: 5

Service: 1