KFC

2501 Broad St, Chattanooga
(423) 267-4034

Recent Reviews

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David Gracey

3lbs of chicken I ordered and NO SAUCE. Are yall re tarded.

Daniel Beavers

The best KFC in a 100 radius point blank. The only KFC that has biscuits that I will actually eat, so soft and fresh every time. I love this place and keep eating here. The best!

Atmosphere: 5

Food: 5

Service: 5

Z Huddy

I order through the app here all the time, and the experience is always consistent. The staff works hard and keeps things moving with fresh, hot food. Everyone’s always friendly and helpful—it’s rare to find a team that stays this on point!

Shoutout to Kimberly—she’s awesome!

Atmosphere: 5

Food: 5

Service: 5

Lorin Smith

Yes, KFC did not want to serve me because it was 30 minutes before they close. They said they had no chicken but it was people in line ahead of me. That’s so unprofessional that’s not the way you run a business if they close at 10 they close at 10 not 30 minutes to

Atmosphere: 1

Service: 1

Terry

People waiting up to 30 minutes for food, employee had her child sitting in the lobby, food was cold. And fowl language in the kitchen area. Was a rough experience 😕

Atmosphere: 1

Food: 3

Service: 2

Sharòn T

That day an inexperience person that was being trained was there. I'll give it about a few weeks and see if they learned how to correctly season the meat. I look forward to it.

Atmosphere: 5

Food: 3

Service: 5

Josue Zzle

I’ve been coming to this KFC on and off for years, and while I’ve never had a bad experience myself, I’ve seen paying customers deal with rude employees here before. This time, it was my turn to face their unprofessional behavior, and it was by far the worst experience I’ve ever had at a fast-food restaurant. I believe they compete on who can give the worst attitudes/service.

I went through the drive-thru for convenience, excited for some crispy chicken, only to be told they only had original recipe left. Disappointed but fine, I settled for a fill-up box with tenders, thinking at least they’d have some crispiness. After paying and getting my drink, I politely asked for just one extra straw. The drive-thru employee snapped, “We don’t just give out straws,” and slammed the window in my face to start preparing drinks for the car behind me. I was stunned by her attitude over such a simple request.

I parked and went inside to address this, only to see a massive pile of straws at the drink station, free for anyone to take. So, I grabbed a few. As I did, I overheard the drive-thru employee, the cooks, and even the manager behind the counter bad-mouthing me, getting defensive over straws. It was almost laughable how worked up they were over something so trivial. I walked out with my extra straws, shaking my head at the absurdity.

To top it off, I checked my bag and found three plastic spoons—but they couldn’t spare a single extra straw? The employees here seem ready to start drama over the smallest things. It’s clear customer service isn’t a priority at this location.

Ms.T

A few days ago ,I did an online order,Once delivered when I tell you I was so FURIOUS once I got it ,I’m normally not a Complainer ,but this food this day was BAD including my Soda & My dessert was missing but when I tell you when I called up there, So UPSET & DISAPPOINTED ..I spoke with a really nice gentleman name Mr. Bo.who calmed me down & Handled the situation ,took my info .& was very Apologetic & told me whenever i come there ,he will fix me Up with a new Order & Today he did just that,My same order from a few days ago ,Free of Charge & Everything was Fresh & Good ..Thank You Mr.Bo..

Tedra B.

Morgan Lawson

Used to be so good but last couple times we got very small dry pieces of chicken and was not very happy with that for the price so kinda stepped away

Atmosphere: 4

Food: 3

Service: 4

Itz Elements

Nice staff, quiet environment. Decent flavored food choices. However they were limited on beverages due to c02 machine being down.

Atmosphere: 5

Food: 4

Service: 5

lisa lewis

fresh, hot food...very pleasant staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Cole Slaw, Chicken Tender

lee crabtree

Food was very good and hot. Cashier was nice and attentive

Atmosphere: 4

Food: 5

Service: 5

David Seibert

It took me over a month to get my money back on in order that was missing about half of the items and ironically I never received a receipt in the bag which of course they request when giving your refund to you because you didn't have your food it's nearly called stealing in my opinion but don't worry if you wait a month you'll get your money back via voucher for KFC in the mail

Atmosphere: 1

Food: 3

Service: 1

Quintella Pitmon

The was the worse😳 the skin was falling off the chicken was to salty broad st count your days

Atmosphere: 3

Food: 1

Service: 3

Shameka Branson

I have had multiple bad experiences at this location. This time I ordered food online and received a confirmation email stating the order was ready. When I arrived they only had excuses, no chicken. This isn't the first time I've gone through this with this store. Maybe this location shouldn't accept online orders of they can't handle then efficiently!!

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