This is the worst fast food restaurant in Chattanooga. Have been told many times I would have to wait 20 min for my chicken. It’s a chicken place…why don’t you ever have chicken ready. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Andy Dorau
I was pleasantly surprised. The service was great and the lady working drive thru was so friendly.. the food was fast and very fresh, you can tell it wasnt just sitting there for hours.. I will Definitely go back here whenever im craving kfc.. some of them have a lot of work to do. Idk maybe I got lucky when I went, but this was actually very good.
Atmosphere: 5
Food: 5
Service: 5
Billy Thompson
Slow service
Atmosphere: 4
Food: 5
Service: 2
Kody Ruck
App messed up my order, but they made it right, and were super polite and helpful.
Atmosphere: 4
Food: 5
Service: 5
David Gracey
3lbs of chicken I ordered and NO SAUCE. Are yall re tarded.
Daniel Beavers
The best KFC in a 100 radius point blank. The only KFC that has biscuits that I will actually eat, so soft and fresh every time. I love this place and keep eating here. The best!
Atmosphere: 5
Food: 5
Service: 5
Z Huddy
I order through the app here all the time, and the experience is always consistent. The staff works hard and keeps things moving with fresh, hot food. Everyone’s always friendly and helpful—it’s rare to find a team that stays this on point!
Shoutout to Kimberly—she’s awesome!
Atmosphere: 5
Food: 5
Service: 5
Lorin Smith
Yes, KFC did not want to serve me because it was 30 minutes before they close. They said they had no chicken but it was people in line ahead of me. That’s so unprofessional that’s not the way you run a business if they close at 10 they close at 10 not 30 minutes to
Atmosphere: 1
Service: 1
Terry
People waiting up to 30 minutes for food, employee had her child sitting in the lobby, food was cold. And fowl language in the kitchen area. Was a rough experience 😕
Atmosphere: 1
Food: 3
Service: 2
Sharòn T
That day an inexperience person that was being trained was there. I'll give it about a few weeks and see if they learned how to correctly season the meat. I look forward to it.
I’ve been coming to this KFC on and off for years, and while I’ve never had a bad experience myself, I’ve seen paying customers deal with rude employees here before. This time, it was my turn to face their unprofessional behavior, and it was by far the worst experience I’ve ever had at a fast-food restaurant. I believe they compete on who can give the worst attitudes/service.
I went through the drive-thru for convenience, excited for some crispy chicken, only to be told they only had original recipe left. Disappointed but fine, I settled for a fill-up box with tenders, thinking at least they’d have some crispiness. After paying and getting my drink, I politely asked for just one extra straw. The drive-thru employee snapped, “We don’t just give out straws,” and slammed the window in my face to start preparing drinks for the car behind me. I was stunned by her attitude over such a simple request.
I parked and went inside to address this, only to see a massive pile of straws at the drink station, free for anyone to take. So, I grabbed a few. As I did, I overheard the drive-thru employee, the cooks, and even the manager behind the counter bad-mouthing me, getting defensive over straws. It was almost laughable how worked up they were over something so trivial. I walked out with my extra straws, shaking my head at the absurdity.
To top it off, I checked my bag and found three plastic spoons—but they couldn’t spare a single extra straw? The employees here seem ready to start drama over the smallest things. It’s clear customer service isn’t a priority at this location.
Ms.T
A few days ago ,I did an online order,Once delivered when I tell you I was so FURIOUS once I got it ,I’m normally not a Complainer ,but this food this day was BAD including my Soda & My dessert was missing but when I tell you when I called up there, So UPSET & DISAPPOINTED ..I spoke with a really nice gentleman name Mr. Bo.who calmed me down & Handled the situation ,took my info .& was very Apologetic & told me whenever i come there ,he will fix me Up with a new Order & Today he did just that,My same order from a few days ago ,Free of Charge & Everything was Fresh & Good ..Thank You Mr.Bo..
Tedra B.
Morgan Lawson
Used to be so good but last couple times we got very small dry pieces of chicken and was not very happy with that for the price so kinda stepped away
Atmosphere: 4
Food: 3
Service: 4
Itz Elements
Nice staff, quiet environment. Decent flavored food choices. However they were limited on beverages due to c02 machine being down.
This is the worst fast food restaurant in Chattanooga. Have been told many times I would have to wait 20 min for my chicken. It’s a chicken place…why don’t you ever have chicken ready. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
I was pleasantly surprised. The service was great and the lady working drive thru was so friendly.. the food was fast and very fresh, you can tell it wasnt just sitting there for hours.. I will Definitely go back here whenever im craving kfc.. some of them have a lot of work to do. Idk maybe I got lucky when I went, but this was actually very good.
Atmosphere: 5
Food: 5
Service: 5
Slow service
Atmosphere: 4
Food: 5
Service: 2
App messed up my order, but they made it right, and were super polite and helpful.
Atmosphere: 4
Food: 5
Service: 5
3lbs of chicken I ordered and NO SAUCE. Are yall re tarded.
The best KFC in a 100 radius point blank. The only KFC that has biscuits that I will actually eat, so soft and fresh every time. I love this place and keep eating here. The best!
Atmosphere: 5
Food: 5
Service: 5
I order through the app here all the time, and the experience is always consistent. The staff works hard and keeps things moving with fresh, hot food. Everyone’s always friendly and helpful—it’s rare to find a team that stays this on point!
Shoutout to Kimberly—she’s awesome!
Atmosphere: 5
Food: 5
Service: 5
Yes, KFC did not want to serve me because it was 30 minutes before they close. They said they had no chicken but it was people in line ahead of me. That’s so unprofessional that’s not the way you run a business if they close at 10 they close at 10 not 30 minutes to
Atmosphere: 1
Service: 1
People waiting up to 30 minutes for food, employee had her child sitting in the lobby, food was cold. And fowl language in the kitchen area. Was a rough experience 😕
Atmosphere: 1
Food: 3
Service: 2
That day an inexperience person that was being trained was there. I'll give it about a few weeks and see if they learned how to correctly season the meat. I look forward to it.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
I’ve been coming to this KFC on and off for years, and while I’ve never had a bad experience myself, I’ve seen paying customers deal with rude employees here before. This time, it was my turn to face their unprofessional behavior, and it was by far the worst experience I’ve ever had at a fast-food restaurant. I believe they compete on who can give the worst attitudes/service.
I went through the drive-thru for convenience, excited for some crispy chicken, only to be told they only had original recipe left. Disappointed but fine, I settled for a fill-up box with tenders, thinking at least they’d have some crispiness. After paying and getting my drink, I politely asked for just one extra straw. The drive-thru employee snapped, “We don’t just give out straws,” and slammed the window in my face to start preparing drinks for the car behind me. I was stunned by her attitude over such a simple request.
I parked and went inside to address this, only to see a massive pile of straws at the drink station, free for anyone to take. So, I grabbed a few. As I did, I overheard the drive-thru employee, the cooks, and even the manager behind the counter bad-mouthing me, getting defensive over straws. It was almost laughable how worked up they were over something so trivial. I walked out with my extra straws, shaking my head at the absurdity.
To top it off, I checked my bag and found three plastic spoons—but they couldn’t spare a single extra straw? The employees here seem ready to start drama over the smallest things. It’s clear customer service isn’t a priority at this location.
A few days ago ,I did an online order,Once delivered when I tell you I was so FURIOUS once I got it ,I’m normally not a Complainer ,but this food this day was BAD including my Soda & My dessert was missing but when I tell you when I called up there, So UPSET & DISAPPOINTED ..I spoke with a really nice gentleman name Mr. Bo.who calmed me down & Handled the situation ,took my info .& was very Apologetic & told me whenever i come there ,he will fix me Up with a new Order & Today he did just that,My same order from a few days ago ,Free of Charge & Everything was Fresh & Good ..Thank You Mr.Bo..
Tedra B.
Used to be so good but last couple times we got very small dry pieces of chicken and was not very happy with that for the price so kinda stepped away
Atmosphere: 4
Food: 3
Service: 4
Nice staff, quiet environment. Decent flavored food choices. However they were limited on beverages due to c02 machine being down.
Atmosphere: 5
Food: 4
Service: 5
fresh, hot food...very pleasant staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Cole Slaw, Chicken Tender
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