The manager John went above and beyond today. A mistake was made with delivery. The DoorDash driver didn’t alert them that the address was wrong, and instead said there was nothing they could do. John personally didn’t think that was good enough and had his team remake the food and he delivered it himself. I greatly appreciate that he was willing to do all that and I will be dining there again soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup
Hannah Upton
I order breakfast here often because I work in the area. I can’t tell you the last time that I’ve gotten the notification that my mobile order is ready at a reasonable time. I never leave negative reviews, but as I am typing this I am on minute 27 of my wait for a sliced and toasted bagel. That’s it. literally a bagel, sliced and toasted. They aren’t even the ones who put the spread on, so like genuinely how long does it take to put a bagel in the toaster and cut it. The answer is not 27+ minutes I’ll tell you that.
Tracy Pinkard
Sophie and Mark are the absolute GREATEST! Ordering was quick and easy And my food fresh and tasty! Will definitely be visiting this location again
Atmosphere: 5
Food: 5
Service: 5
Kelly Mierta
For the love of God someone fix this changing table already. It tired of hitting the bathroom door in the woman's room on it. How is someone with a wheelchair even supposed to get in the handicapped stall?!
Atmosphere: 1
Kynan Burke
Today I placed a to go order. I specified that I wanted a bowl of soup with a bread bowl. The cashier made the fiscal choice to change my order. When I spoke with a manager after getting back to work he made it clear that I couldn't order a bread bowl with enough soup to fill it. His smug dismissal of my point that I ordered it the way I wanted was insulting. His later rude statement "well she would have had to charge you more" was a blatant assumption that I couldn't afford it. I regret that I won't be comfortable ordering from a restaurant across the street from my workplace.
Atmosphere: 5
Food: 5
Service: 1
Matthew Lewis
They used to have the best blueberry muffins and bagels anywhere. The last four times I have been here, the bagels and muffins had been frozen. These items should be baked freshly every day. The quality of their food has severely declined bc of this.
Atmosphere: 3
Food: 1
Service: 1
Loftin Davoult
Sophie at Panera is a breath of fresh air. As early as it is in the morning, she is always smiling and seems to genuinely love her job and the people she meets. Give this girl a raise! This is the type of service that makes people want to return. Thank you Sophie, for making everyone’s mornings a little more radiant!
Atmosphere: 5
Food: 5
Service: 5
Brian White
They no longer sell the fruit filled pastries, unless you buy the whole ring for $11. How disappointing is that?
Atmosphere: 3
Food: 3
Service: 3
Alexandria Grant
App hurts my feelings but the staff inside is great! I always seem to have a problem with my delivery orders on the app but the staff in the cafe are incredible and always get everything taken care of they are
Food: 5
Service: 5
Aaron Matassa
Wish I read the reviews first. Slow service for no reason and basically bread sandwich.
One of the slowest, poorest experiences I have had using Panera throughout the entire country. I have their 'sip club' and will put in a pick up before arrival and they never have it ready. Their team lead even had the nerve to shrug and say "I don't know what happened to it" - this happened 3 times in 2 weeks. Instead, I have walked in and queued only to have some of the most incompetent service.The worker on Tuesday said we don't open the doors on time because we are still opening our till?! Why are you counting your till 5 minutes before open?! That isn't my issue, your lateness is. Today the worker asked me if i wanted to use my sip club? No, I'd rather pay for something I get for free throughout my membership. Worst experiences on a regular basis.
Atmosphere: 2
Food: 3
Service: 1
Stetson Moore
Do not order from here for catering. You will not get it on time. 30 minutes later…
Atmosphere: 1
Food: 1
Service: 1
Michael Warnock
Food was good and make in short order.
Atmosphere: 5
Food: 5
Service: 5
Jeff R.
Overwhelmed and under staffed. Waited over 10 minutes for hot water for tea. Food was mediocre at best. Would not recommend.
Venkatesh Pai Gurpur
This was an awesome place! Few Panera Bread outlets are down on quality. This place was tasting good ?
The manager John went above and beyond today. A mistake was made with delivery. The DoorDash driver didn’t alert them that the address was wrong, and instead said there was nothing they could do. John personally didn’t think that was good enough and had his team remake the food and he delivered it himself. I greatly appreciate that he was willing to do all that and I will be dining there again soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup
I order breakfast here often because I work in the area. I can’t tell you the last time that I’ve gotten the notification that my mobile order is ready at a reasonable time. I never leave negative reviews, but as I am typing this I am on minute 27 of my wait for a sliced and toasted bagel. That’s it. literally a bagel, sliced and toasted. They aren’t even the ones who put the spread on, so like genuinely how long does it take to put a bagel in the toaster and cut it. The answer is not 27+ minutes I’ll tell you that.
Sophie and Mark are the absolute GREATEST! Ordering was quick and easy And my food fresh and tasty! Will definitely be visiting this location again
Atmosphere: 5
Food: 5
Service: 5
For the love of God someone fix this changing table already. It tired of hitting the bathroom door in the woman's room on it. How is someone with a wheelchair even supposed to get in the handicapped stall?!
Atmosphere: 1
Today I placed a to go order. I specified that I wanted a bowl of soup with a bread bowl. The cashier made the fiscal choice to change my order. When I spoke with a manager after getting back to work he made it clear that I couldn't order a bread bowl with enough soup to fill it. His smug dismissal of my point that I ordered it the way I wanted was insulting. His later rude statement "well she would have had to charge you more" was a blatant assumption that I couldn't afford it. I regret that I won't be comfortable ordering from a restaurant across the street from my workplace.
Atmosphere: 5
Food: 5
Service: 1
They used to have the best blueberry muffins and bagels anywhere. The last four times I have been here, the bagels and muffins had been frozen. These items should be baked freshly every day. The quality of their food has severely declined bc of this.
Atmosphere: 3
Food: 1
Service: 1
Sophie at Panera is a breath of fresh air. As early as it is in the morning, she is always smiling and seems to genuinely love her job and the people she meets. Give this girl a raise! This is the type of service that makes people want to return. Thank you Sophie, for making everyone’s mornings a little more radiant!
Atmosphere: 5
Food: 5
Service: 5
They no longer sell the fruit filled pastries, unless you buy the whole ring for $11. How disappointing is that?
Atmosphere: 3
Food: 3
Service: 3
App hurts my feelings but the staff inside is great! I always seem to have a problem with my delivery orders on the app but the staff in the cafe are incredible and always get everything taken care of they are
Food: 5
Service: 5
Wish I read the reviews first. Slow service for no reason and basically bread sandwich.
Service: 1
Restaurantji Recommends
One of the slowest, poorest experiences I have had using Panera throughout the entire country. I have their 'sip club' and will put in a pick up before arrival and they never have it ready. Their team lead even had the nerve to shrug and say "I don't know what happened to it" - this happened 3 times in 2 weeks. Instead, I have walked in and queued only to have some of the most incompetent service.The worker on Tuesday said we don't open the doors on time because we are still opening our till?! Why are you counting your till 5 minutes before open?! That isn't my issue, your lateness is. Today the worker asked me if i wanted to use my sip club? No, I'd rather pay for something I get for free throughout my membership. Worst experiences on a regular basis.
Atmosphere: 2
Food: 3
Service: 1
Do not order from here for catering. You will not get it on time. 30 minutes later…
Atmosphere: 1
Food: 1
Service: 1
Food was good and make in short order.
Atmosphere: 5
Food: 5
Service: 5
Overwhelmed and under staffed. Waited over 10 minutes for hot water for tea. Food was mediocre at best. Would not recommend.
This was an awesome place! Few Panera Bread outlets are down on quality. This place was tasting good ?
Atmosphere: 5
Food: 5
Service: 5