Red Lobster

Very poor customer service and very unprofessional across the board. Very loud, singing, and not a very nice restaurant experience

The food was great. Bigger portions than we expected. Our server was Destiny and she was being trained by Dee. They were both awesome and helpful with the food and drink recommendations. We haven't been to Red Lobster in years. It was a great experience. We were there for my mother in laws birthday. They gave her a free dessert, which was nice also.

Atmosphere: 5

Food: 5

Service: 5

Scarlett was our delightful waitress @ the Chattanooga TN she was very accommodating and attentive to our requests- her excellent customer service skills are an asset !

Atmosphere: 5

Food: 5

Service: 5

Our server was phenomenal.
She was kind, attentive and gracious.
I give her a five star plus
Her name is Reyana

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Lobster

Kelsi was amazing.
Haven’t been to a Red Lobster in 10 years.
Kelsi, reinstated my faith in this restaurant chain.

Atmosphere: 4

Food: 4

Service: 5

Chloe did an excellent job.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shrimp Alfredo, Cheese Biscuits, Walt's Favorite Shrimp Platter

Vegetarian options: They have available items

Dietary restrictions: Many healthy options on the menu!

Parking: Never an issue , always plenty

Kid-friendliness: Always friendly staff

Wheelchair accessibility: Yes a ramp is included

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Lobster, Seafood-Stuffed Mushrooms, Grilled Shrimp, Cheese Biscuits

Wheelchair accessibility: It has a accessible wheelchair ramp

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Surf and Turf, Admiral's Feast, Grilled Shrimp, Cheese Biscuits

Great service, Dee served us today, she was amazing even her food choices.

Atmosphere: 5

Food: 5

Service: 5

Dee was our server she was Amazing. She took very good care of us .

Atmosphere: 5

Food: 5

Service: 5

I want this at the top of the review because the best part of this experience was our server, Gavin C.

Other than that, our experience was awful.

I made reservations for 10 at 5:30pm, when we arrived we were told that we had to wait for a table to clear. There was an area that was clear and when we asked about it, the manager on duty said it was reserved for a group of 20. We waited more than 20 minutes to be seated, even though we had reservations, because the manager “couldn't make anyone leave” but again, wouldn’t seat us in the other area.

The crab legs tasted and smelled like straight up dirty water and were cold. When we complained, another manager said “well the crab does come from the sea.” It didn’t taste salty or fishy, it tasted like dirty dish water.

It may be due to a busy night and being unstaffed but our experience warranted us to never return. Hopefully things improve

I want to shout out Gavin C again because though this experience was poor, he worked hard & was kind & polite.

Atmosphere: 3

Food: 2

Service: 3

My wife and make it a point to come to this Red Lobster whenever we are in the mood for seafood. This location is absolutely awesome! The music, and atmosphere are great! The past 2 visits we had Julie, whom always goes the extra mile to make sure we are always taken care of.
Keep up the great work RL of Hamilton Place!

Atmosphere: 5

Food: 5

Service: 5

Gavin offered exceptional service and was very professional 👏

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Create Your Own Ultimate Feast, Grilled Shrimp

John has been our server several times, he is awesome! Also Eric does an awesome job managing and making customers feel welcome.And of course, as always, the food was delish!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish and Shrimp Plate, Endless Chowder Salad & Cheddar Bay Biscuits, All You Can Eat Shrimp, Grilled Shrimp, Popcorn Shrimp, Cheese Biscuits

Sarah was a fantastic waitress! The rest of the staff were also super friendly. Great customer service.

Atmosphere: 5

Food: 5

Service: 5