They put your espresso shots straight into a plastic cup not made for heat. Coffee tasted like burned plastic. I asked why not use the glass shot glass like they're supposed to. They said the plastic cup is made to stand hot espresso shots lol. They need to properly train the employees on how to use the equipment they have. I hope they read this and not no automated messages. Just close it down and let another coffee company take over.
Service: 1
w singer
Today we thought it was a good idea to treat ourselves to a couple of frappuccinos after a scary visit to the doctor. The medical mall was pretty much a ghost town, probably because it was a day after a holiday. 4 workers were there. There was only one customer before us. Not one employee smiled, greeted us, or thanked us and it took longer to get 2 drinks than it took me with the doctor. After waiting several minutes for them to finish the customers order who was ahead of us (he got a regular coffee and a bagel), it was our turn. We both felt like we were bothering the baristas. We tried to get them to smile and greeted them with a friendly smile and a "good morning!" (I work in customer service so I always do this when I go somewhere). We just got blank stares and a very unfriendly, almost irritated, "what can I get you". Then we waited. And waited. 10 minutes. They did one drink, gave it to my husband then started another order. After the 3rd time of trying to get the persons attention, she finally acknowledged us. We asked her if she knew there was another drink with our order and she said she knew but she was doing the next order first instead of finishing ours. Another 10 minutes go by and we finally got the drink. No "sorry for the wait", no smile, no thank you. If we weren't forced to tip, we wouldn't have. There is no "no tip" option on the credit card machine, but one must pay in advance so you don't know what awful service you'll get after you tip the minimum of 20% or more. All 4 employees had zero desire to be there. It was quite obvious. I've seen brooms with more personality than any of them. I would be willing to bet many customers are having very bad days since this is located in a medical mall full of doctors offices, and a simple smile and good customer service could brighten their day a little. After a morning getting bad news at the doctor then this experience, it made our day a little worse. If one of your locations should have more helpful, cheerful employees, I would say it would be the one in a hospital setting. I thought the Starbucks Corporation was better than this.
Atmosphere: 2
Food: 5
Service: 1
Hannah Duperre
Dang my bf is just trying to get a cup of coffee before I'm about to have my baby and I guess the 3.3 stars is accurate and they make it way more difficult than it has to be, because it says they open at 6am, but I guess they just open at whatever time thet feel like it and then they won't take orders like normal people at the cash register and he stood there for awhile and then they told him he has to put his order in thru the mobile app. What a weird experience. He has gone down there 3 times trying to get a cup of coffee lol.
Atmosphere: 1
Food: 1
Service: 1
christina myers
They take forever to fill online orders and they never get them right.
Ashley
Starbucks should not be allowed to let someone order 30 drinks at one time. Medical staff just want a simple coffee and don't have time to wait on someone who orders 30+ drinks. We don't have time to wait 45 minutes. This was even after I placed a mobile order to give them time to make my coffee. Get down there at the estimated time still waiting 30 minutes.
Atmosphere: 1
Food: 2
Service: 1
Anna Riven Lihos
They’re super busy at shift changes and breaks but I love them.
A. B. Lihos
They’re super busy at shift changes and breaks but I love them.
Sharon Martin
Very unfriendly!!! Almost makes me uncomfortable!
Atmosphere: 3
Food: 4
Service: 3
LD Stafford
Can't believe you can't scan your app and get points. This is ridiculous, Starbucks. What's even worse is they can't bother to put up a sign so people who want to use their app for points, to get or spend, know to go to a different location.
Starbucks should not be allowed to let someone order 30 drinks at one time. Medical staff just want a simple coffee and don't have time to wait on someone who orders 30+ drinks. We don't have time to wait 45 minutes. This was even after I placed a mobile order to give them time to make my coffee. Get down there at the estimated time still waiting 30 minutes.
Atmosphere: 1
Food: 2
Service: 1
Dawn Michelle Smallwood
Fast And courteous!
Atmosphere: 5
Food: 5
Service: 5
Julia May
This Starbucks is truly a bright light in a dark place. You would never think that a hospital coffee shop can alter your experience, but the baristas Erin & Katie made me feel heard and understood after sitting in the ER all night with my father. I'll admit I walked up frazzled and unprepared to order, stressed about holding up the line. These two told me not to worry and spent several minutes helping me find a drink I may enjoy--even told me if I ended up not liking their recommendation they'd make me something else. They ended up giving a great recommendation and even wrote it down for me so I would know how to order it again! 100% a positive experience and would recommend this Starbucks to anyone because of the staff. Special thank you to Erin & Katie, you two made my morning! (And thank you for the sticker on my cup).
J S
After such long hours this is truly a highlight in my day. The staff is very personable and always friendly. After many visits they have now memorized my drink order as well.
Chelsea Eady
Does not open on time and they act like they don’t see you waiting
Go the Reed house
Atmosphere: 1
Food: 1
Service: 1
They put your espresso shots straight into a plastic cup not made for heat. Coffee tasted like burned plastic. I asked why not use the glass shot glass like they're supposed to. They said the plastic cup is made to stand hot espresso shots lol. They need to properly train the employees on how to use the equipment they have. I hope they read this and not no automated messages. Just close it down and let another coffee company take over.
Service: 1
Today we thought it was a good idea to treat ourselves to a couple of frappuccinos after a scary visit to the doctor. The medical mall was pretty much a ghost town, probably because it was a day after a holiday. 4 workers were there. There was only one customer before us. Not one employee smiled, greeted us, or thanked us and it took longer to get 2 drinks than it took me with the doctor. After waiting several minutes for them to finish the customers order who was ahead of us (he got a regular coffee and a bagel), it was our turn. We both felt like we were bothering the baristas. We tried to get them to smile and greeted them with a friendly smile and a "good morning!" (I work in customer service so I always do this when I go somewhere). We just got blank stares and a very unfriendly, almost irritated, "what can I get you". Then we waited. And waited. 10 minutes. They did one drink, gave it to my husband then started another order. After the 3rd time of trying to get the persons attention, she finally acknowledged us. We asked her if she knew there was another drink with our order and she said she knew but she was doing the next order first instead of finishing ours. Another 10 minutes go by and we finally got the drink. No "sorry for the wait", no smile, no thank you. If we weren't forced to tip, we wouldn't have. There is no "no tip" option on the credit card machine, but one must pay in advance so you don't know what awful service you'll get after you tip the minimum of 20% or more. All 4 employees had zero desire to be there. It was quite obvious. I've seen brooms with more personality than any of them. I would be willing to bet many customers are having very bad days since this is located in a medical mall full of doctors offices, and a simple smile and good customer service could brighten their day a little. After a morning getting bad news at the doctor then this experience, it made our day a little worse. If one of your locations should have more helpful, cheerful employees, I would say it would be the one in a hospital setting. I thought the Starbucks Corporation was better than this.
Atmosphere: 2
Food: 5
Service: 1
Dang my bf is just trying to get a cup of coffee before I'm about to have my baby and I guess the 3.3 stars is accurate and they make it way more difficult than it has to be, because it says they open at 6am, but I guess they just open at whatever time thet feel like it and then they won't take orders like normal people at the cash register and he stood there for awhile and then they told him he has to put his order in thru the mobile app. What a weird experience. He has gone down there 3 times trying to get a cup of coffee lol.
Atmosphere: 1
Food: 1
Service: 1
They take forever to fill online orders and they never get them right.
Starbucks should not be allowed to let someone order 30 drinks at one time. Medical staff just want a simple coffee and don't have time to wait on someone who orders 30+ drinks. We don't have time to wait 45 minutes. This was even after I placed a mobile order to give them time to make my coffee. Get down there at the estimated time still waiting 30 minutes.
Atmosphere: 1
Food: 2
Service: 1
They’re super busy at shift changes and breaks but I love them.
They’re super busy at shift changes and breaks but I love them.
Very unfriendly!!! Almost makes me uncomfortable!
Atmosphere: 3
Food: 4
Service: 3
Can't believe you can't scan your app and get points. This is ridiculous, Starbucks. What's even worse is they can't bother to put up a sign so people who want to use their app for points, to get or spend, know to go to a different location.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Starbucks should not be allowed to let someone order 30 drinks at one time. Medical staff just want a simple coffee and don't have time to wait on someone who orders 30+ drinks. We don't have time to wait 45 minutes. This was even after I placed a mobile order to give them time to make my coffee. Get down there at the estimated time still waiting 30 minutes.
Atmosphere: 1
Food: 2
Service: 1
Fast And courteous!
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is truly a bright light in a dark place. You would never think that a hospital coffee shop can alter your experience, but the baristas Erin & Katie made me feel heard and understood after sitting in the ER all night with my father. I'll admit I walked up frazzled and unprepared to order, stressed about holding up the line. These two told me not to worry and spent several minutes helping me find a drink I may enjoy--even told me if I ended up not liking their recommendation they'd make me something else. They ended up giving a great recommendation and even wrote it down for me so I would know how to order it again! 100% a positive experience and would recommend this Starbucks to anyone because of the staff. Special thank you to Erin & Katie, you two made my morning! (And thank you for the sticker on my cup).
After such long hours this is truly a highlight in my day. The staff is very personable and always friendly. After many visits they have now memorized my drink order as well.
Does not open on time and they act like they don’t see you waiting
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