Wendy's

5596 Hixson Pike, Hixson
(423) 521-7687

Recent Reviews

Sort by
Suzy Ray

Was here over the holiday break and stopped in with my siblings. The place was super clean and the staff was so friendly. We ordered a couple of items that took a little time to prep and the staff was kind. I didn't catch a name, but there was a young man (I think he'd work there maybe 2.5 years), who was just super energetic and talked to everyone. He made it feel like a full service stop.

Service: 5

Carter

Spicy chicken sandwich was rubbery. Couldn't eat all of it. Happened before at this location. Service was good.

Food: 2

Service: 4

Rebecca

1.0 out of 5 stars 
Terrible experience – employee used profanity toward me
I went through the drive-thru at this Wendy’s location couple days ago to grab a quick meal after work.When I got to the window to pay, the same employee handed me my bag and muttered a very clear and offensive curse word directed at me under his breath loud enough for me to hear it plainly. I was shocked. I’ve never been spoken to like that at any fast food place, especially when I was nothing but polite.
I drove off without saying anything because I didn’t want to escalate, but this completely ruined my night. No customer deserves to be called a bad word by staff, period. Management needs to address this kind of behavior because it’s unacceptable.
Won’t be returning to this location. There are too many other options that treat customers with basic respect.
He had like an afro with dreads, earrings, light colored, with a mustache. I seen him before I think his name is jay or something.

Atmosphere: 1

Food: 1

Service: 1

Matthew Thrasher

First things first, frosty was great! Cold burgers missed items and bonus item’s somehow. 60 bucks of stuff, so a pretty large order. I did not expect to have everything 100% but what we did get was just blah and cold

Atmosphere: 3

Food: 1

Service: 4

kheir cunningham

Stale burger, fries and nuggets! I know I showed up 10 minutes before close but dang! You did me dirty

Atmosphere: 3

Food: 1

Service: 1

Thomas Kniedler

Disappointing customer service, specifically from the woman taking drive thru orders at 9:15am on 8/30/25. They would rather have an unhappy customer than fix a $1.50 mistake on their part. Too bad since the food I did receive was good.

HEATHER CHAMBERS

The food is usually hot but if you ask for special condiments you're not going to get what you ask for. It's like they don't read past the first sentence on what to put on the sandwich.

Atmosphere: 4

Food: 4

Service: 4

Sara

This is the most atrocious lack of customer service or urgency ive ever seen. Cussing from employees left and right and taking 1 persons order in 20 minutes of standing here.

Michael Smith

The food was old and cold and the place was really slow.

Atmosphere: 3

Food: 1

Service: 2

Tori Garrett

Messed up my order and couldn’t get it fixed

Michael Widener

This was one of our go-tos for church lunch. But we got it to go and the hamburger was not cooked completely. The manager did say he would make it up and refund the money, but not sure we want to chance it again.

Atmosphere: 4

Food: 2

Service: 4

felita whatz

We stopped so my daughter could use the restroom before we ate. The restaurant including the restroom was clean , stocked and the employees were helpful and polite.

Atmosphere: 5

Food: 5

Service: 5

Jessica Williams

Fries were old and cold. Other than that the burgers were good. The frosty was amazing.

Atmosphere: 5

Food: 3

Service: 5

Ian

dude in the drive thru wouldnt tell me my total, just threw up his fingers showing me 2 and 1, dude didnt speak the whole time only at the speaker. i get that you are trying to be cool and nonchalant but man you at work making 10 dollars and hour 😂 you aint cool. pls fix yall stuff.

Atmosphere: 1

Food: 1

Service: 1

Britt G

Had breakfast yesterday morning - was delicious.

Atmosphere: 5

Food: 5

Service: 5

Loading...