Normally, I don't leave reviews. However after sitting in a curbside spot for 35 minutes and having to walk inside to see my food sitting on the counter for even longer I was upset. No acknowledgment and no apology. Keith street has definitely lowered customer service standards.
Atmosphere: 2
Food: 3
Service: 1
Brenda Bishop
Great chicken sandwiches
Atmosphere: 5
Food: 5
Service: 5
A Vaughn
Clean place, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
MATTHEW MELTON
Update: We come here at least once a week and have noticed that when we order our food and sit down they always bring our food 1st and then 5 -15 mins later we receive our drinks or we end up having to go check on our drinks. This has been going on for months. I'm not sure what's going on but hopefully it gets fixed because this is so annoying.
GREAT FOOD & SERVICE!
Atmosphere: 5
Food: 5
Service: 2
Tom Leach
Genuinely friendly greeting from Phillip, order prepared exactly as I expect from the Keith St. Chick-fil-A. Wonderful breakfast, thank you
Atmosphere: 5
Food: 5
Service: 5
Sarah Mosley
I have had several experiences of poor customer service here. This most resent encounter I sat at the curbside preorder spot for 20 minutes. I saw several cycles of drive thru customers cone and go. Eventually, I went inside and they had placed my order to the side. No one knew it was there. By the time I got my food it was cold. In the past, I have had to wait extremely long amounts of time in the drive thru. They have forgotten items and even given me the wrong order in several accounts. There was one woman taking my order inside who was extremely rude and impatient when it wasn’t even busy.
Atmosphere: 1
Food: 1
Service: 1
Tara Waldrop
Love how quick and accurate they are! I need them to sell their chips in stores, lol!
Atmosphere: 5
Food: 5
Service: 5
A Brangan
Quick service with no mistakes.
Atmosphere: 4
Food: 5
Service: 3
R
Food is always fresh and hot. great job
Colton “DropShockDruid” Wilson
Great place to swing by for a quick meal. Personal fan of the frosted coffee
Used the delivery service and the wrong food got delivered. Normally I would let this go but the food i got cost less than what I paid for. It's impossible to get in touch with the store by phone so I had to drive there and explain it and get my correct food.
I wasn't going to leave a review but what got me was I received 0 apologies. Not from the cashier that helped me or the shift lead that handed me the replacement bag of food.
*Update*: Received a call today, just one day later. Nathan gave me a call and gave what I felt was a genuine apology for the experience I received and gave some rewards in the app. Much appreciated Nathan.
Atmosphere: 5
Food: 5
Service: 5
Dwight Woodcock
Top shelf service. Employees are amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-N-Minis
Sam Miller
A bit less organized and friendly than other locations.
Atmosphere: 3
Food: 4
Service: 4
Joan Ames
Food good as usual. Not a good choice when everyone is going thru the drive thru for breakfast.
Atmosphere: 4
Food: 5
Service: 5
Joung Ah Seo
The food was good and fresh. Subtracting a star to my overall rating due to my salad being wet and wilted at the bottom; I had to throw it away.
Normally, I don't leave reviews. However after sitting in a curbside spot for 35 minutes and having to walk inside to see my food sitting on the counter for even longer I was upset. No acknowledgment and no apology. Keith street has definitely lowered customer service standards.
Atmosphere: 2
Food: 3
Service: 1
Great chicken sandwiches
Atmosphere: 5
Food: 5
Service: 5
Clean place, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Update: We come here at least once a week and have noticed that when we order our food and sit down they always bring our food 1st and then 5 -15 mins later we receive our drinks or we end up having to go check on our drinks. This has been going on for months. I'm not sure what's going on but hopefully it gets fixed because this is so annoying.
GREAT FOOD & SERVICE!
Atmosphere: 5
Food: 5
Service: 2
Genuinely friendly greeting from Phillip, order prepared exactly as I expect from the Keith St. Chick-fil-A. Wonderful breakfast, thank you
Atmosphere: 5
Food: 5
Service: 5
I have had several experiences of poor customer service here. This most resent encounter I sat at the curbside preorder spot for 20 minutes. I saw several cycles of drive thru customers cone and go. Eventually, I went inside and they had placed my order to the side. No one knew it was there. By the time I got my food it was cold. In the past, I have had to wait extremely long amounts of time in the drive thru. They have forgotten items and even given me the wrong order in several accounts. There was one woman taking my order inside who was extremely rude and impatient when it wasn’t even busy.
Atmosphere: 1
Food: 1
Service: 1
Love how quick and accurate they are! I need them to sell their chips in stores, lol!
Atmosphere: 5
Food: 5
Service: 5
Quick service with no mistakes.
Atmosphere: 4
Food: 5
Service: 3
Food is always fresh and hot. great job
Great place to swing by for a quick meal. Personal fan of the frosted coffee
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Used the delivery service and the wrong food got delivered. Normally I would let this go but the food i got cost less than what I paid for. It's impossible to get in touch with the store by phone so I had to drive there and explain it and get my correct food.
I wasn't going to leave a review but what got me was I received 0 apologies. Not from the cashier that helped me or the shift lead that handed me the replacement bag of food.
*Update*: Received a call today, just one day later. Nathan gave me a call and gave what I felt was a genuine apology for the experience I received and gave some rewards in the app. Much appreciated Nathan.
Atmosphere: 5
Food: 5
Service: 5
Top shelf service. Employees are amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-N-Minis
A bit less organized and friendly than other locations.
Atmosphere: 3
Food: 4
Service: 4
Food good as usual. Not a good choice when everyone is going thru the drive thru for breakfast.
Atmosphere: 4
Food: 5
Service: 5
The food was good and fresh. Subtracting a star to my overall rating due to my salad being wet and wilted at the bottom; I had to throw it away.
Food: 4
Service: 3
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