Let me start by saying I love chipotle and the freshness of the food. That being said I was very disappointed today. When I went in the restaurant was empty yet dirty. The tables needed to be cleaned off, floor swept. I was craving the honey chicken but there were just dried leftovers in the bowl. I asked if that’s all there was because it looked dried out and the counter person said yes. Yet I did watch the cool behind her chopping up fresh honey chicken. She didn’t even ask him and what was left in the bowl wasn’t I full spoonful. Very disappointed. I’ll go to the one in Chattanooga from now on.
Atmosphere: 1
Food: 3
Service: 1
Brent Lane
Great service and quality food that you'd expect from this chain.
Atmosphere: 5
Food: 5
Service: 5
Christy Doering
We visit many Chipotles as we travel and this is one of our favorites! The rice was delicious, fresh and perfectly seasoned. The staff were so friendly and helpful. The bathrooms were clean! So often recently we have found chipotle bathrooms stinky and dirty but this one was very clean. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Claire Holmes
Rice wasn’t done, steak was chewy, the salsa was awful, no flavor in the food.
Atmosphere: 2
Food: 1
Service: 2
Ali Smith
I love the fresh food! I know i am getting real food and no crap in my meal. I appreciate our local Chipotle as they are my go-to for a filling meal. They always take precautions to ensure my food is not cross contaminated with gluten, and I am grateful! For me it's a medical priority. Thanks for making food enjoyable to me.
Atmosphere: 5
Food: 5
Service: 5
Psychic Vishnu
Very good taste and lot of vegetarian section available which I like a lot sofritas I liked very much
Atmosphere: 5
Food: 5
Service: 5
Tracy White
The menu is limited compared to similar type restaurants. The bagged chips were stale. Portions were small even after asking for extra. Unsweet tea not available. Tables were dirty and trash can was maxed out with empty trays. Definitely not a good experience for the prices that are demanded.
Atmosphere: 1
Food: 1
Service: 2
Brit J
Great experience from this location. We ordered delivery(door dash). For Chipotle's part, the food was ready extremely fast, and was very fresh. Everything was exactly as we ordered it. Our portion sizes exceeded our expectations, and everything both looked and tasted great. Will definitely order from here every time we come through. We ordered a chicken burrito bowl and tacos (photo is missing a taco because I couldn't wait to dig in.)
Food: 5
Service: 5
Recommended dishes: Burrito Bowl with Chicken, Kids Tacos
The service from the counter was fast and wonderful. I took 37 student athletes there and was served in less than 20 minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Guacamole, Steak Bowl
Ceylanda Utt
This was my first time in the Cleveland location. Ordered a steak bowl. The steak was all fat and grizzle…I Could not eat it. The chips were stale. Literally chewy. I won’t be back!
Atmosphere: 1
Food: 1
Service: 4
Thomas
It was ok
Jona Ritter
This is my favorite chipotle location. After several poor experiences with various chipotles I was nearly ready to swear off the company as a whole, but I crave the guac sometimes. After visiting this location one time while visiting loved ones, I decided to try the food again and man it’s good. This location is typically not out of things when I go, they have great service which is rare nowadays. Today the staff member helping me asked, “is this enough?” With every scoop and that’s good customer service. I think all other chipotles could learn from this one. Great job to your team, I will only come to this one from now on.
Atmosphere: 5
Food: 5
Service: 5
Jabari Grayson
Chips were not fully cooked. They were under staffed and the line took longer than usual. The drive through was closed and they were unable to keep up maintaining the dining and beverage area.
Amazing service and food every time!
Atmosphere: 5
Food: 5
Service: 5
The honey chicken is amazing.
Atmosphere: 5
Food: 5
Service: 5
Let me start by saying I love chipotle and the freshness of the food. That being said I was very disappointed today. When I went in the restaurant was empty yet dirty. The tables needed to be cleaned off, floor swept. I was craving the honey chicken but there were just dried leftovers in the bowl. I asked if that’s all there was because it looked dried out and the counter person said yes. Yet I did watch the cool behind her chopping up fresh honey chicken. She didn’t even ask him and what was left in the bowl wasn’t I full spoonful. Very disappointed. I’ll go to the one in Chattanooga from now on.
Atmosphere: 1
Food: 3
Service: 1
Great service and quality food that you'd expect from this chain.
Atmosphere: 5
Food: 5
Service: 5
We visit many Chipotles as we travel and this is one of our favorites! The rice was delicious, fresh and perfectly seasoned. The staff were so friendly and helpful. The bathrooms were clean! So often recently we have found chipotle bathrooms stinky and dirty but this one was very clean. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Rice wasn’t done, steak was chewy, the salsa was awful, no flavor in the food.
Atmosphere: 2
Food: 1
Service: 2
I love the fresh food! I know i am getting real food and no crap in my meal. I appreciate our local Chipotle as they are my go-to for a filling meal. They always take precautions to ensure my food is not cross contaminated with gluten, and I am grateful! For me it's a medical priority. Thanks for making food enjoyable to me.
Atmosphere: 5
Food: 5
Service: 5
Very good taste and lot of vegetarian section available which I like a lot sofritas I liked very much
Atmosphere: 5
Food: 5
Service: 5
The menu is limited compared to similar type restaurants. The bagged chips were stale. Portions were small even after asking for extra. Unsweet tea not available. Tables were dirty and trash can was maxed out with empty trays. Definitely not a good experience for the prices that are demanded.
Atmosphere: 1
Food: 1
Service: 2
Great experience from this location. We ordered delivery(door dash). For Chipotle's part, the food was ready extremely fast, and was very fresh. Everything was exactly as we ordered it. Our portion sizes exceeded our expectations, and everything both looked and tasted great. Will definitely order from here every time we come through. We ordered a chicken burrito bowl and tacos (photo is missing a taco because I couldn't wait to dig in.)
Food: 5
Service: 5
Recommended dishes: Burrito Bowl with Chicken, Kids Tacos
Restaurantji Recommends
The service from the counter was fast and wonderful. I took 37 student athletes there and was served in less than 20 minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Guacamole, Steak Bowl
This was my first time in the Cleveland location. Ordered a steak bowl. The steak was all fat and grizzle…I Could not eat it. The chips were stale. Literally chewy. I won’t be back!
Atmosphere: 1
Food: 1
Service: 4
It was ok
This is my favorite chipotle location. After several poor experiences with various chipotles I was nearly ready to swear off the company as a whole, but I crave the guac sometimes. After visiting this location one time while visiting loved ones, I decided to try the food again and man it’s good. This location is typically not out of things when I go, they have great service which is rare nowadays. Today the staff member helping me asked, “is this enough?” With every scoop and that’s good customer service. I think all other chipotles could learn from this one. Great job to your team, I will only come to this one from now on.
Atmosphere: 5
Food: 5
Service: 5
Chips were not fully cooked. They were under staffed and the line took longer than usual. The drive through was closed and they were unable to keep up maintaining the dining and beverage area.
Atmosphere: 3
Food: 3
Service: 3
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