Dairy Queen Grill & Chill

One my my favorite places to take my family for Sunday lunch. Great burgers and ice cream. We never leave disappointed

Atmosphere: 5

Food: 5

Service: 5

Just wow! My family of 6 arrived for a late night snack around 9pm. We walked into a very clean and quiet restaurant and were immediately greeted by a smiling face, Amanda. She quickly answered any and all questions we had, and playfully interacted with my tiny humans. We had no more than finished our order and our treats were already coming out. Infact, the last of our order arrived just as we finished paying. My tiniest human made a mess with his ice cream on the window and we tried our best to clean it up. We let Amanda know on our way out and apologized and she told us not to worry about it and she totally understood. My family has lived in Cleveland for a few years now and we hadn't gotten to DQ yet. I'm so glad we stopped by and can say we will be back quickly. The sweet treats hit the spot and the customer service was even sweeter.
*I would like to note the drive through was pretty active the whole time and others did come in after us. I'm not sure how many workers were there but the staff was efficient at filling orders quickly.

Atmosphere: 5

Food: 5

Service: 5

It's rare when you come across a franchise restaurant of any kind where the employees seem to actually give a crap. I can't remember the last time I went out for ice cream with my family (6) and had half of our order ready to go by the time we were done ordering and the rest complete within seconds. I cannot speak higher of the customer service and kindness of the employees. We've lived in Cleveland for 3 and a half years and finally gave this DQ a shot. I'm glad we did and we will be back! Thank you for restoring some of my faith in humanity.

Atmosphere: 5

Food: 5

Service: 5

Drive 25 minutes to get ice-cream just for them to tell us they closed at 10 for machine maintenance. That was a lie because there were people getting their food from the window when we drove up at 10:20. This Dairy Queen is as bad as McDonalds.

Atmosphere: 1

Food: 1

Service: 1

10:15 pm Friday night. Went with my son for a burger in drive through. Upon payment, an elderly lady was very brash towards me because I was paying with my phone. She was very dismissive and even annoyed by me just being there. She seemed stressed but it's still no reason to be rude towards customer and leave a bad experience going there. I don't think she should be in customer service. Thanks anyway.

Atmosphere: 3

Food: 3

Service: 1

Went through the drive through and the service was horrible, i ordered the heath brownie cupfection and watched them pass my brownie around from employee to employee then set it on my drink with no gloves.

Atmosphere: 1

Food: 1

Service: 1

Everyone was nice & friendly & I can always count on great food & yummy ice cream 😍

Atmosphere: 5

Food: 5

Service: 5

I was disappointed when I went to get the dipped cone it was not dipped all the way the coating was not crunchy it was really soft I really wanna try it again but afraid same thing is gonna happen

After the food I ordered kids cones and two large shakes. A Choclate shake that was not mixed well and didn’t have hardly any chocolate with Oreo bits that were not supposed to be in it.The Orange cream shake wasn’t mixed well and was almost and thick as a blizzard and neither had whipped cream.

I’ve gone through drive thru multiple times since moving to Cleveland and have always had a perfect order, and I’ve had the same lady at the drive through each time and she has the best customer service in town! Always so pleasant! She’s truly a ray of sunshine!

Food: 5

Service: 5

The lady at the counter was very friendly and helpful with a chipper attitude. We all had unusual ice cream requests and she helped us decide and made them great.

Atmosphere: 5

Food: 5

Service: 5

Ice cream is good.

Atmosphere: 4

Food: 5

Service: 4

Normal

Definitely great food and wonderful friendly service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sundae, Chicken Strips

I had the same friendly warm welcoming feeling as I got the first day that we opened that store fantastic food great ice cream yes yes yes yes yes

Atmosphere: 5

Food: 5

Service: 5