Dairy Queen Grill & Chill

I visit this establishment daily. Unfortunately, it appears to be poorly managed. Previously, a female manager was in charge and she was exceptional. I have noticed that the new manager is not as effective and has a poor attitude. Furthermore, the new management has implemented a policy of charging for every item, including a cup of ice, which is simply frozen water. I appreciate Nikki, who is a valued employee and consistently provides excellent service. She is the primary reason I continue to visit this establishment. If she is not preparing my order, I do not visit. Additionally, the staff no longer toss chicken in sauce as they are supposed to, which is a standard practice. I am giving this establishment three stars solely because of Nikki's exceptional service. She consistently maintains a positive attitude and is always friendly.

Atmosphere: 1

Food: 2

Service: 1

Super friendly and very patient

Atmosphere: 5

Food: 5

Service: 5

The new peppermint bark blizzard doesn't even taste like peppermint! Service was the worst!

Atmosphere: 1

Food: 1

Service: 1

Normally I have a great experience, but tonight we doordashed some blizzards. I got the chocolate chip cookie dough and the cookie dough legit tastes expired! Made the whole ice cream taste bad. Normally the cookie dough has, well, cookie dough chewy consistency. This one tonight the pieces seemed dry and crumbly and legit tasted expired. I genuinely would like a refund and hope yall change out your expired ingredients.

Food: 1

I come here a couple times a month. I get the triple flamethrower combo everytime.
The problem? EVERY SINGLE TIME, they give me the DOUBLE. Not the triple.
If theyre gonna charge $14 for a combo meal, with the smallest order of fries in the industry, they really need to start paying attention. This is happened literally every single time.

Atmosphere: 1

Food: 2

Service: 1

This crazy woman with duck tap on her shoe, YELLED when we came in to bring my dad for his birthday after Sabbath. 2 hours before they close. Trash cans were covered so we couldn’t use them. Tables had already been cleaned and CRAZY lady who works here got mad when we took the chairs down for our party of 9. Then she yelled the whole time we were there. They were YELLING from the kitchen and we could hear is all in the lobby.

Atmosphere: 1

Service: 1

Tasty, affordable Greek/Italian cuisine. Daily specials

Atmosphere: 4

Food: 5

Service: 5

The staff today at lunch was so nice at this DQ and I really enjoyed the food. There was an understandable mistake made in the order but was impressed with the quick fix. Thank you for great service.

Atmosphere: 5

Food: 5

Service: 5

So this is what we ordered and why did I get what looks like a hand scoop of fries I know its a a 7 dollar meal but come on disappointed on the lack of fries.

Atmosphere: 3

Food: 1

Service: 3

A good experience

Atmosphere: 5

Food: 5

Service: 5

After making an online order and arriving when the time told me too… I sat in the drive through for 23 minutes before getting to the window, they then proceeded to try and make me pay for my food that I had alreday paid for online and tried to give me the wrong order… I was on a 30 minute lunch break. Thanks for the “fast food” 🙄🙄

Atmosphere: 1

Food: 1

Service: 1

Very nice store

Atmosphere: 5

Food: 5

Service: 5

Staff was very friendly and service was excellent! We'll be back to DQ in Cleveland!

Atmosphere: 5

Food: 5

Service: 5

Need more experience help but fair service

Atmosphere: 4

Food: 4

Service: 4

One my my favorite places to take my family for Sunday lunch. Great burgers and ice cream. We never leave disappointed

Atmosphere: 5

Food: 5

Service: 5