Dunkin'
1621 25th St NW, Cleveland
(423) 790-7058
Recent Reviews
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Guy was screaming at me smh
By noon, they were all ready running out of donuts. One of the kinds they ran out off was the cake—which goes so well with coffee. The coffees were good. Service was excellent. She was friendly and courteous.
Atmosphere: 4
Food: 4
Service: 5
The guy was rude, and my order still isn’t correct after correcting it.
Atmosphere: 5
Food: 3
Service: 1
I feel like they need me variety.... they were very dry. The employees was the best part of the experience... could spruce up the place people eat with their eyes
Atmosphere: 2
Food: 3
Service: 5
I dont normally make reviews on places but ive honestly had enough. I go to this dunkin location often. Most days i go in the morning & the service & items ordered are always a 10/10! Within the last few months i have been making afternoon/evening trips more frequently than mornings & every time my whole experience is not good. My drink is always disgusting & they either mess up my food order or dont even have the items available even if the app says it is. If you do go to this location try to go in the morning, staff seems to have a more idea of how to their job.
Atmosphere: 3
Food: 1
Service: 1
I went to the drive through about 6:50 tonight. No one in line but me. I told them my order slowly, and they still got it wrong. I asked them to remake it, and apparently that was a big hassle for them, and it came back way darker than the first time. I told them I wanted my money back, and the pink haired shift lead said my money would be back on my card in two to three business days. The night shift crew here is a joke. All four of them could care less about the customer. And they were literally hollaring in the back ground saying they made it right the first time. It’s like a bunch of kids running the place. The owners truly needs to come watch these people running their business wrong. Maybe the owner doesn’t care either. They will make your coffee the way they want to, and if you don’t to bad.
Atmosphere: 1
Food: 1
Service: 1
Service was bad I ordered the same thing as always no you can’t do that I don’t know how and my frozen coffee was not made right I think I will not be back it was on Wednesday at 2:00 the staff was rude
Incredibly rude customer service I won't be back here.
Food: 2
Service: 1
Absolutely Fantastic 😍
Atmosphere: 5
Food: 5
Service: 5
The corporate nerds have ruined another great eat American restaurant
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
Coffee flavor is pretty consistent. Employee interactions just depend on who you get. There are a couple with bad attitudes. My biggest complaint is there is always a pile of trash in the middle of the floor when I get to the window.. seems easy enough to sweep it up and throw it away instead of all the employees jumping over the pile.
Atmosphere: 3
Food: 3
Service: 4
Stop there alot must say it is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
Super kind people. Especially the late shift.
Clean place! Great service ! All had smiles on their faces, which is grear
Atmosphere: 5
Food: 5
Service: 5
Waited in line for 40 minutes with only 2 cars in front of me! Absolutely horrible.
Atmosphere: 1
Food: 1
Service: 1
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