Firehouse Subs Village Green

Very helpful employee with app. The food was good as usual.

Atmosphere: 5

Food: 5

Service: 5

I would really love to know how I ordered a turkey sub and instead I got a sandwich full of ham and it's not what I asked for is everyone in Cleveland incapable of doing food service like everyone was nice but how do you mess up a simple turkey sub with cheese and two sauces I dont eat ham and I didn't spend almost 15 bucks on a sandwich to get crap I won't eat on it and he even repeated my order back to me it's getting a little ridiculous cause this is the 4th restaurant in Cleveland that's done this and I'd have never imagined that firehouse would cause they've never messed my order up before y'all need to get it together and pay attention god forbid if I was Jewish or had a pork allergy

Went back again today got told I wouldn't be refunded and that my sandwiches would be remade and guess what mine was still wrong and we were given old pickles again at some point a manager needs to contact me and give me a damn refund cause this is ridiculous and I'll never be wasting my money here again this is the 3rd time this has happened and no one seemed to give a shit that it just keeps happening absolutely ridiculous and lazy at this point

Atmosphere: 5

Food: 1

Service: 5

Amazing all around

Vegetarian options: Plenty of choices

Dietary restrictions: They have options

Parking: Easy and close

Kid-friendliness: Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Hook and Ladder, Turkey Bacon Ranch

We love everything we have gotten there.

Wheelchair accessibility: Very easy to get in and out withy powerchair.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Hook and Ladder

I had not ever ate at firehouse it was the BEST SANDWICH I ever ate! The Bread was just right ! The meat an veggies were all Hot like everyone wants them to be it was wounderful! An The Serive
I half to admit The Best Customer Service Youd Want! Everyone was Hepful with what I wanted cause I never ate there before. It was the Best Food An I do give them a 5 star rating

Atmosphere: 5

Service: 5

Firehouse has the best subs. They are hot with enough meat and seasoning. The staff is friendly.

Atmosphere: 5

Food: 5

Service: 5

Left out chili, potato chips and dill pickles.

Atmosphere: 3

Food: 5

Service: 3

Quick pick up on a short lunch period.

Atmosphere: 5

Food: 5

Service: 5

The sweetest workers!!! Amazing food. A bucket of pickles for $60 is a steal!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Spicy Cajun Chicken, Italian, Premium Roast Beef Combo, Firehouse Meatball Combo

Absolutely wonderful staff! I tried the spicy meatball sub and omg it's absolutely amazing. Found my new favorite thing 😄😄

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball

Seems to be some fishy stuff happening here so i had to leave. If your child works here, they probably shouldn't anymore.
2025 No greeting for anyone the entire wait (15-20min) everyone in the store was visibly upset, the floors were filthy, seems much worse here now.

Atmosphere: 1

Food: 1

Service: 1

First time eating the Hero. I loved it

Atmosphere: 5

Food: 5

Service: 5

Good for what it is.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Firehouse Hero

Went in there on my way to work and ordered a steak and cheese sandwich and after back in my car driving i opened it up and it was cold. A cold steak, cheese, onion and pepper sub. Couldn't eat it and didn't have time to turn around and go back. How do you serve a cold steak sandwich? Terrible service. Will not be going back there.

Atmosphere: 1

Food: 1

Service: 1

The subs are good, but this place needs new management. Had to wait 20 minutes between placing my order and receiving it with only one person in line in front of me. Also the employees seemed to be aware that the Coke machine was broken, but were not telling customers when customers were buying and paying for soft drinks. Good food if you don’t mind having to deal with those kind of service issues.

Atmosphere: 2

Food: 5

Service: 1