Great American Cookies

Ordered a cookie for a birthday today. My phone says it’s dated for today they say their receipt for tomorrow all because they don’t have a decorator today. Tells me I can have the cookie tomorrow WHEN I CLEARLY NEEDED IT FOR TODAY. Then tells me I can’t even have a refund because it was a preorder but they haven’t even made it so why can’t it be cancelled and refunded? Why did the website let me order it for today? I get at least 6 cookie cakes a year from here and never will again!!! This was the Davenport Iowa location

We got one of your cookies for our 13 year olds birthday and turned out wonderfully in design and taste. We will definitely be back!

I was not impressed with American Cookie Company in Mandeviile , La. I. Bought a $71.00 square cookie cake with the fish decoration on it. Just one big fish !!! On the web site it was $59.00. At the store the same cake was $71.00. Was not even fresh. Very disappointed. Everyone asked where it came from so they know not to get one from there The best part is I called and that was 4 days ago and the manager was supposed to call me back. Her name is Katie so I was told. I’m not calling back again but leaving a bad review. I would think I should have gotten a call by now but shows that this manager doesn’t care. I will never order from them again. At least not the location in Mandeville,La

I am so impressed with the manager Nicole at the Arnold Blvd., Lafayette, LA store. There was a mixup in our order and she took care of everything we needed in a very positive and helpful way! I bring my grandchildren there often for ice cream and or cookies. The staff is always very attentive, smiling and helpful. We order cakes from there all the time, and they are always made fresh and delicious! Awesome store! Awesome management! Awesome staff! Great for Lafayette, Louisiana!

Do NOT do business with the Richardson Tx (State St) Great American Cookies location! I’m a full-time working mom of 3, and I placed an online order for my daughter’s birthday cake, intending to pick it up Friday, August 1st. I later realized I had accidentally selected the wrong pickup date (same-day), so I called the store on Monday to explain the honest mistake. The woman who answered casually said, “Oh, are you the Scooby Doo cake?”—so they clearly knew the order hadn’t been picked up. I apologized and asked why no one had called me. She claimed someone did, but I never received a missed call or voicemail. She said she'd talk to the owner and call me back. A man later called to say there was nothing they could do—no remake, no refund, no credit. Just come get a two-day-old cake if I wanted. I asked for the owner to call me directly. Still no response. This is an unacceptable way to treat a customer, especially when dealing with a child’s birthday. The complete lack of professionalism, empathy, and accountability is astounding. I will never return to this location

I am so disappointed in the cookie cake I received from the Stillwater Oklahoma store. I ordered the custom cake 6 days ago. I showed the employee example pictures of Squishmallow themed cookie cakes. They said they could definitely do that and even asked if there were specific Squishmallows I wanted on it. When I picked it up today I was shocked. The examples used pastel colors, but the cake I picked up only used white and hot pink. There were two characters on it that I assume were supposed to be Squishmallows, but looked nothing like any Squishmallow I’ve ever seen. And to top it off the cake wasn’t even fully baked and was still doughy. 0/5 stars. I do not recommend.

It was beautiful and the staff was amazing!

I just had an AWFUL experience at the Acworth GA location! Normally the staff are pretty nice but the girl that helped me barely said a word. She didn’t say “I can help who’s next” she just stood there like a deer in headlights. I asked if there was more vanilla ice cream in the back and she didn’t respond. They were out of 5 flavors I wanted, no toppings left, and one of the flavors they did have I have gotten was like slop it was completely melted. I ended up getting a flavor I didn’t really want cause that was all they had left. She didn’t even ask me if I wanted toppings she just made it to-go and started ringing us up. I’m so disappointed in the customer service I received, and it didn’t help that the lady behind me in line was super disrespectful. I rarely leave negative reviews but I will never go back here.

I ordered a custom cake and it was ready the same day within a couple of hours. When I picked it up it looked great! Exactly what I imagined. Thank you to Patty, Summer, and Paris! You were all very sweet and did a great job.

Atmosphere: 5

Food: 5

Service: 5

Loved my peanut butter cookie! The service was exceptional!

Atmosphere: 5

Food: 5

Service: 5

Asked for the decorator to "have fun" with the colors for my son's 24th birthday! It was perfect! Great job!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake, Chocolate Chip Cookie, Brownies

Went to order a cake yesterday an they weren't even open, didn't even look like they were planning on coming in. 11:30 an the light were off an you couldn't even hear any ovens going, I was there since 10 . Very disappointed! If you don't open till later then you need to change the times.

Mid. Overpriced

Went to order a cake yesterday an they weren't even open, didn't even look like they were planning on coming in. 11:30 an the light were off an you couldn't even hear any ovens going, I was there since 10 . Very disappointed! If you don't open till later then you need to change the times.

The young lady that answered says everything so fast, I have no idea what her name was. Not very easy or pleasant to talk to. Didn't seem like she cared if she sold a cake order or not. Always use them, and this was not typical of this location. Would not confirm if a cake could or couldn't be made by a certain time. We went to another place to get a cookie cake unfortunately.