Jack’s Family Restaurant
332 25th St NE, Cleveland
(423) 722-2491
Recent Reviews
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Great bargain meals after 4
Atmosphere: 5
Food: 5
Service: 5
There was a small line in the drive thru so i was low key expecting fresh hot fries and I got them! The burger was fresh as well. I guess I didn't notice last time that they had nuggets so that was the reason for me getting the merry meal deal which is a great deal for 6.99. My nuggets however were no good! I didnt notice until I was a few miles down the road but they were cold so they had definitely been cooked long ago and lost their crunch 😔 I tried them anyways and had to choke it down. They will become a treat for my pup. I guess they dont empowered their people to get rid of cold old food and serve it til it sells? Someone should have noticed this. And it definitely shouldn't have been me 😞 Not even sure i will ever try them again but they looked so good!
Atmosphere: 5
Food: 3
Service: 5
I have been to Jacks twice now and seriously swear I won't go back. The hamburger was cold and had a weird texture and taste. It is definitely a place you either love or hate and I unfortunately hate it.
Atmosphere: 2
Food: 1
Service: 1
First time ever eating here an it was excellent!! They are friendly and fast food fresh and delicious 10/10 I definitely recommend!!!
Atmosphere: 5
Food: 5
Service: 5
The Best Tasting Hamburger and Fries that I've had in a long time. The Hamburger tasted like a good ole fashion hamburger and the fries were excellent. It was my first time going to Jack's I went through the drive thru I had downloaded the app and received a free big Jack's and it was Awesome couldn't have asked for any better service than what I received. Both gentleman in the drive thru was wonderful and very polite and kind his name was Nathalie I wished I knew the others name my hat off to both. Next time I will go inside and check it out
Atmosphere: 5
Food: 5
Service: 5
The chicken is always fresh and hot and so juicy! And the biscuits were fantastic 😋 We highly recommend!
Food: 5
Service: 5
I would not go to this place and give them your money. They over charge on crappy food the managers are rude and disrespectful. The place is less than a year old and is nasty. They don't keep anything clean
Atmosphere: 1
Food: 1
Service: 1
Great for fast food.
Atmosphere: 5
Food: 5
Service: 5
I have eaten here about 8 times over the past 4 months. Every time but one either napkins or a spoon or both were left out of the bag. The food is mediocre at best. Today I ordered a fried chicken sandwich, paid 1.50 extra to add bacon, and got one half a slice that I trashed because it was mostly raw. I didnt even get the forced bippity boppity boo nonsense when I pulled up on this trip through the drive through. It was something unintelligible from a girl who clearly was not interested in serving me.
I live in the apartment behind this place and would gladly eat here much more often if it wasn't so bad. I genuinely hope this place gets demolished and something worthwhile is built here.
Also, the app is garbage. The app wants a qr code to scan to get rewards, and the receipt advertises rewards, but the app does not recognize the bar code on the receipt and there is no qr code to scan on it. This whole company is garbage.
Atmosphere: 1
Food: 1
Service: 1
Bill was so welcoming, he made us feel like family!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love the smoked sausage biscuit. Fantastic. Just not my favorite at night to get ice cream. Lots of punky kids and takes forever. But for breakfast it's top notch
Atmosphere: 4
Food: 4
Service: 3
Always great food and a pleasure dining at Jack's!!!
Atmosphere: 5
Food: 5
Service: 5
The employees were very nice and my chicken was super hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Great Experience! First off the staff was very friendly upon arrival and departure. They should really know they do a great job! Food was amazing. Word of advice DON'T LEAVE WITHOUT A COOKIE!!🩵
Atmosphere: 5
Food: 5
Service: 5
Biscuit was rock hard and had something on it looked like a nose hair and buggar! Saw the young guy with hair and hat picking at his face and ears with no gloves on guess that’s where the buggar came from disgusting gross will post pictures won’t EVER BE BACK
Atmosphere: 1
Food: 1
Service: 1
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