The world worst all around. You order delivery you’ll wait an hour and a half or longer. Talk to a manager they are so clueless the sound like children. Twice in one week this happened. Gave the benefit of the doubt the first time but I should’ve learned then. Never again
Atmosphere: 1
Food: 1
Service: 1
Laura Paula Divers
I order too often for my order to still be wrong.
Food: 3
Service: 3
Ease Off
If I pay almost 24 dollars my sandwich . It should be cut in 4s if I ask for it. Then I asked for two separate wraps. Denied. Horrible service, lazy workers. All grown adults.
Atmosphere: 1
Food: 5
Service: 1
Justin Shigley
There is only one jimmy John’s in Cleveland so I have to go here. Everytime I order the order is wrong. If you request anything other than what comes on the sandwich it will be wrong. They were so much better before at the old location. It’s a shame since jimmy John’s franchise is my favorite sub shop. Hate to leave a negative review but after my order being wrong so many times I need to share my experiences.
Atmosphere: 3
Food: 1
Service: 1
Joe Ontiveros
This was a drive thru Jimmy John's. Overall was very clean and cashier was very friendly. Sandwich was very good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Caesar Wrap
Thomas Fischbach
Drive through only. No bathrooms and they got the order wrong so pretty awful.
Atmosphere: 1
Food: 3
Service: 2
Arthur Zakolski
Me and my family order time to time .never had a bad experience. But this time I ordered a large number 9 I asked for no onion and I got extra onions could not eat it hate losing money. Store 4494. Check 35
Atmosphere: 5
Food: 1
Service: 5
Monique Martell
Ordered a turkey tom. It tastes okay, but there’s literally nothing in this sandwich. No lettuce at all, barely any sauce (and I asked for 2 sauces, plus oil and vinegar), and maybe 2 little slices of Turkey. Not to mention I asked for napkins to be included, and they literally put 1 single napkin
Scoggins Family
I had been working in the Cleveland area, and I was looking forward to a Jimmy John’s sandwich. The old location had closed and the new one does not have a place to wash your hands before ordering. How am I supposed to hold a sandwich or eat some chips, after I’ve Had my hands up in the ceiling in insulation? Not a real good move Jimmy John’s.
Atmosphere: 1
Service: 1
Cathy Smith
Ordered a big Tom with the turkey on the side because being pregnant you can't have cold deli meat...I was going to heat it then add it to my sandwich...they said they couldn't put my meat on the side because they didn't have anything to put it in...I said just wrap it in your sandwich paper...we can't do that because it might make a mess...I said well it will be my mess if it does..,she refused...I paid for a turkey Tom with no turkey...I get home and it's only bread and cheese ? If this is truly JJ's policy...very sad???
I was happy to see Jimmy John’s open in Cleveland. Sadly, I have ordered twice and the order was wrong both times. I don’t think I’m going back.
Jeff Vanzura
I really like JJ's subs but this store doesn't seem to pay attention to orders. Twice in the last 3 weeks, I have been given someone else order, and they often don't follow special order instructions, such as no onions or that sort of thing. I was given a sandwich which I did not realize wasn't what I ordered until 15 minutes down the road. When I returned, they said oh yeah, here is yours and handed me a sandwich that had been sitting there for 30 minutes. I asked for a fresh sandwich and the manager told me no. It wasn't beyond their time window if you ordered through the app.
Atmosphere: 3
Food: 4
Service: 3
The Quest For Truth
They do have really good tasting sandwiches. One of my sandwiches was lacking meat, so I called them asking what happened? I thought that it was a joke since the main ingredient was missing, one of the sandwich makers answered the phone and was embarrassed and said if I would like to talk to the manager? I said yes. Anyway I asked what happened to my sandwich? The manager said just bring it in and we will make you a new one. I asked, is this a joke, since the main ingredient “Turkey” was missing, I also said this is very unprofessional? But the manager didn’t like my comment and she wasn’t friendly. The point is, I drove down there again for a replacement, my time and fuel got wasted. All she had to do was to be more accommodating, understanding and respectful, then I would have been far less annoyed. Mistakes happen to everyone, the issue is not necessarily the mistake, we all make them, the key is how you respond, learn and recover from your mistake.
Atmosphere: 4
Food: 4
Service: 3
Buddy Empson
Super fast and food was made perfectly.
Atmosphere: 5
Food: 5
Service: 5
Lee Hop
A great little sandwich shop right of I75. We sat at their outside picnic tables, my family ate Jimmy John’s great food, I brought BK food. A server brought me out a cup with ice for my bottled water to enjoy with my BK meal. True southern hospitality! Thank you ma’am.
The world worst all around. You order delivery you’ll wait an hour and a half or longer. Talk to a manager they are so clueless the sound like children. Twice in one week this happened. Gave the benefit of the doubt the first time but I should’ve learned then. Never again
Atmosphere: 1
Food: 1
Service: 1
I order too often for my order to still be wrong.
Food: 3
Service: 3
If I pay almost 24 dollars my sandwich . It should be cut in 4s if I ask for it. Then I asked for two separate wraps. Denied. Horrible service, lazy workers. All grown adults.
Atmosphere: 1
Food: 5
Service: 1
There is only one jimmy John’s in Cleveland so I have to go here. Everytime I order the order is wrong. If you request anything other than what comes on the sandwich it will be wrong. They were so much better before at the old location. It’s a shame since jimmy John’s franchise is my favorite sub shop. Hate to leave a negative review but after my order being wrong so many times I need to share my experiences.
Atmosphere: 3
Food: 1
Service: 1
This was a drive thru Jimmy John's. Overall was very clean and cashier was very friendly. Sandwich was very good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Caesar Wrap
Drive through only. No bathrooms and they got the order wrong so pretty awful.
Atmosphere: 1
Food: 3
Service: 2
Me and my family order time to time .never had a bad experience. But this time I ordered a large number 9 I asked for no onion and I got extra onions could not eat it hate losing money. Store 4494. Check 35
Atmosphere: 5
Food: 1
Service: 5
Ordered a turkey tom. It tastes okay, but there’s literally nothing in this sandwich. No lettuce at all, barely any sauce (and I asked for 2 sauces, plus oil and vinegar), and maybe 2 little slices of Turkey. Not to mention I asked for napkins to be included, and they literally put 1 single napkin
I had been working in the Cleveland area, and I was looking forward to a Jimmy John’s sandwich. The old location had closed and the new one does not have a place to wash your hands before ordering. How am I supposed to hold a sandwich or eat some chips, after I’ve Had my hands up in the ceiling in insulation? Not a real good move Jimmy John’s.
Atmosphere: 1
Service: 1
Ordered a big Tom with the turkey on the side because being pregnant you can't have cold deli meat...I was going to heat it then add it to my sandwich...they said they couldn't put my meat on the side because they didn't have anything to put it in...I said just wrap it in your sandwich paper...we can't do that because it might make a mess...I said well it will be my mess if it does..,she refused...I paid for a turkey Tom with no turkey...I get home and it's only bread and cheese ? If this is truly JJ's policy...very sad???
Service: 1
Restaurantji Recommends
I was happy to see Jimmy John’s open in Cleveland. Sadly, I have ordered twice and the order was wrong both times. I don’t think I’m going back.
I really like JJ's subs but this store doesn't seem to pay attention to orders. Twice in the last 3 weeks, I have been given someone else order, and they often don't follow special order instructions, such as no onions or that sort of thing. I was given a sandwich which I did not realize wasn't what I ordered until 15 minutes down the road. When I returned, they said oh yeah, here is yours and handed me a sandwich that had been sitting there for 30 minutes. I asked for a fresh sandwich and the manager told me no. It wasn't beyond their time window if you ordered through the app.
Atmosphere: 3
Food: 4
Service: 3
They do have really good tasting sandwiches. One of my sandwiches was lacking meat, so I called them asking what happened? I thought that it was a joke since the main ingredient was missing, one of the sandwich makers answered the phone and was embarrassed and said if I would like to talk to the manager? I said yes. Anyway I asked what happened to my sandwich? The manager said just bring it in and we will make you a new one. I asked, is this a joke, since the main ingredient “Turkey” was missing, I also said this is very unprofessional? But the manager didn’t like my comment and she wasn’t friendly. The point is, I drove down there again for a replacement, my time and fuel got wasted. All she had to do was to be more accommodating, understanding and respectful, then I would have been far less annoyed. Mistakes happen to everyone, the issue is not necessarily the mistake, we all make them, the key is how you respond, learn and recover from your mistake.
Atmosphere: 4
Food: 4
Service: 3
Super fast and food was made perfectly.
Atmosphere: 5
Food: 5
Service: 5
A great little sandwich shop right of I75. We sat at their outside picnic tables, my family ate Jimmy John’s great food, I brought BK food. A server brought me out a cup with ice for my bottled water to enjoy with my BK meal. True southern hospitality! Thank you ma’am.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lettuce Wrap
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