Every time I order from the app I’ll add other things like avocado spread or meat or sauce, and this is the 5th or 6th time I’m paying for added ingredients and not getting it on the sandwiches. At first I let it go but now I’m getting tired of it sadly. Wasting money here if I’m paying for extra stuff and not getting them.
Food: 1
Eric The Great
Went here on the 18 or 19th of November, there were some new people on staff that day. I was in drive through, guy on intercom lacked basic etiquette. He remained silent after I ordered my meal, so in confusion, I proceeded to next window. Upon receiving my meal, dark guy hands me the sub with a receipt but with no bag or napkin. As if the ultimate Italian isn't a messy delicacy. Had to request bag and napkins. Staff was really silent.Just bad vibes. It's horrible that these corporate restaurants or franchises whatever don't really care about instilling friendly customer service etiquette to thier employees anymore. (Sigh) is it a culture thing or a certain kind of people thing.
Food: 5
Service: 1
Ron Teed
Very good experience at this Jimmy John's. Service and food were excellent
Atmosphere: 5
Food: 5
Service: 5
Cassie Conner
Show up at 7:50 to be told that they apparently just ran out of bread and it would be 45 minutes which means they just started cooking it because as a former employe I know how long it takes. Get better workers who prep before they run out of bread not when they run out of bread worst service ever won’t be coming back
Atmosphere: 1
Food: 1
Service: 1
Kayla Dorr
FIRST TIME trying Jimmy John’s. The food tasted okay. Both sandwiches I ordered hardly had any thing on them. It was about 95% empty bread. My food also was made incorrectly. I didn’t ask for it to be fixed because the employees vibe and attitude made it seem like they hated their job. They were uninterested to make my food properly & correctly the first time why would a remake be any different? Absolutely will not be back to this location. Restaurants in cleveland TN seem to consistently SUCK. I’ll probably give this business one more go in Chattanooga or Ooltewah, they seem to have their shit together.
Atmosphere: 1
Food: 2
Service: 1
Samuel Williams
Ordered online at 630pm, only to be told they were out of bread for the next 90+ mins. How do you run out of your base ingredient.
Atmosphere: 4
Food: 1
Service: 4
Apple “Idk456” Tree
By far one of the best sub restaurants I've ever had the luxury of trying and loved it I'm hooked I'm gonna get more and more from here for now on I wanna try the lettuce wrap unwich im just so excited when i start getting ssi disability jimmy johns will be having a new regular customer
Atmosphere: 5
Food: 5
Service: 5
Meaghan Brock
I requested for them to take off the mayo and all of the meat but one. Everything was left on. They forgot my drink and only gave it to me when I asked for it. I wouldn’t mind if they were busy but there were no other customers.
Atmosphere: 2
Food: 1
Service: 1
Whitney Williams
This store is usually very speedy and very accurate making my order. The sandwiches are good, and the staff is very friendly. My *one* complaint: They almost never put any napkins in my bag! And if you're like me and always order a big ole juicy pickle on the side, you'll want napkins.
Atmosphere: 5
Food: 5
Service: 4
Pinky
I placed a mobile order and when I arrived to pickup my order, the staff told me that I would have to call corporate and request a refund because they were out of bread. Out of bread on a Saturday afternoon at 4pm?! Okay, so not my fault Beavis and Butthead we’re too involved with getting baked that they forgot to bake the bread. But, now I have to be without my money waiting for a refund (for 10 business days after they issue a refund) …and now I have to be inconvenienced and call their corporate office (who by the way, does not answer calls on the weekend)… and to top it all off?!… rude, rude, rude staff.
First, the staff here are absolutely incredible!!! Positive attitude, quick, kind patient, and hardworking! Food- pretty good. Super strongly recommend!!!!
Atmosphere: 5
Food: 5
Service: 5
Caleb Storey
I ordered a combo and the worker didn’t hear me. So I asked why they Charged me for just the sandwich. A lady gave me a drink and chips and the manager came back and she tried to charge me individually for the chips and drink separately AFTER they made the mistake.
Atmosphere: 1
Food: 1
Service: 1
Cody Bracewell
Pricing was increased in comparison to other locations. Server was rude during ordering process.
Every time I order from the app I’ll add other things like avocado spread or meat or sauce, and this is the 5th or 6th time I’m paying for added ingredients and not getting it on the sandwiches. At first I let it go but now I’m getting tired of it sadly. Wasting money here if I’m paying for extra stuff and not getting them.
Food: 1
Went here on the 18 or 19th of November, there were some new people on staff that day. I was in drive through, guy on intercom lacked basic etiquette. He remained silent after I ordered my meal, so in confusion, I proceeded to next window. Upon receiving my meal, dark guy hands me the sub with a receipt but with no bag or napkin. As if the ultimate Italian isn't a messy delicacy. Had to request bag and napkins. Staff was really silent.Just bad vibes. It's horrible that these corporate restaurants or franchises whatever don't really care about instilling friendly customer service etiquette to thier employees anymore. (Sigh) is it a culture thing or a certain kind of people thing.
Food: 5
Service: 1
Very good experience at this Jimmy John's. Service and food were excellent
Atmosphere: 5
Food: 5
Service: 5
Show up at 7:50 to be told that they apparently just ran out of bread and it would be 45 minutes which means they just started cooking it because as a former employe I know how long it takes. Get better workers who prep before they run out of bread not when they run out of bread worst service ever won’t be coming back
Atmosphere: 1
Food: 1
Service: 1
FIRST TIME trying Jimmy John’s. The food tasted okay. Both sandwiches I ordered hardly had any thing on them. It was about 95% empty bread. My food also was made incorrectly. I didn’t ask for it to be fixed because the employees vibe and attitude made it seem like they hated their job. They were uninterested to make my food properly & correctly the first time why would a remake be any different? Absolutely will not be back to this location. Restaurants in cleveland TN seem to consistently SUCK. I’ll probably give this business one more go in Chattanooga or Ooltewah, they seem to have their shit together.
Atmosphere: 1
Food: 2
Service: 1
Ordered online at 630pm, only to be told they were out of bread for the next 90+ mins. How do you run out of your base ingredient.
Atmosphere: 4
Food: 1
Service: 4
By far one of the best sub restaurants I've ever had the luxury of trying and loved it I'm hooked I'm gonna get more and more from here for now on I wanna try the lettuce wrap unwich im just so excited when i start getting ssi disability jimmy johns will be having a new regular customer
Atmosphere: 5
Food: 5
Service: 5
I requested for them to take off the mayo and all of the meat but one. Everything was left on. They forgot my drink and only gave it to me when I asked for it. I wouldn’t mind if they were busy but there were no other customers.
Atmosphere: 2
Food: 1
Service: 1
This store is usually very speedy and very accurate making my order. The sandwiches are good, and the staff is very friendly. My *one* complaint: They almost never put any napkins in my bag! And if you're like me and always order a big ole juicy pickle on the side, you'll want napkins.
Atmosphere: 5
Food: 5
Service: 4
I placed a mobile order and when I arrived to pickup my order, the staff told me that I would have to call corporate and request a refund because they were out of bread. Out of bread on a Saturday afternoon at 4pm?! Okay, so not my fault Beavis and Butthead we’re too involved with getting baked that they forgot to bake the bread. But, now I have to be without my money waiting for a refund (for 10 business days after they issue a refund) …and now I have to be inconvenienced and call their corporate office (who by the way, does not answer calls on the weekend)… and to top it all off?!… rude, rude, rude staff.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not very nice window person in my opinion l.
First, the staff here are absolutely incredible!!! Positive attitude, quick, kind patient, and hardworking! Food- pretty good. Super strongly recommend!!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered a combo and the worker didn’t hear me. So I asked why they Charged me for just the sandwich. A lady gave me a drink and chips and the manager came back and she tried to charge me individually for the chips and drink separately AFTER they made the mistake.
Atmosphere: 1
Food: 1
Service: 1
Pricing was increased in comparison to other locations. Server was rude during ordering process.
Atmosphere: 1
Food: 5
Service: 2
Freaky Fast service!
Atmosphere: 5
Food: 5
Service: 5
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