I recently moved to Cleveland and visit this Panera often to use my sip club membership. I have interacted with numerous staff members who have all been pleasant. The line moves fast and the food has been good.
Atmosphere: 5
Food: 5
Service: 5
Jessica Tackett
Love this place fresh everything and they deff have healthy options
Atmosphere: 5
Food: 5
Service: 5
Debbie WALDEN
Food was excellent. Wait time was long.
Atmosphere: 4
Food: 5
Service: 3
Nickey Bostdorff
Needed cleaned. Bathrooms especially.
Atmosphere: 5
Food: 5
Service: 5
Alex Rayner
Great place to have coffee and a meeting with someone special
Atmosphere: 5
Service: 5
A L
Hot delicious soup and sandwiches, great service
Food: 5
Service: 5
Isabelle Jaramillo
food was okay but staff was mean as hell 😭
Atmosphere: 2
Food: 4
Service: 1
Christy Asbury
This is one of favorite places to eat! The staff is friendly, the orders are filled accurately, the food is great and the atmosphere is relaxing. With the sip club and taking advantage of their gift card sales- we eat here very reasonably.
Atmosphere: 5
Food: 5
Service: 5
Lauria GAUSE
We visited Cleveland and decided to stop at Panera. The service was sub par. Bread was hard as a rock. Chicken salad was flavorless. I’ve had better from grocery store chains. Was it worth $33? Absolutely not.
Max Killian
The staff are always nice whether I come through the drive thru or eat in cafe! My food is delicious and the cafe is almost always in good clean shape when I do eat in!
I came into the Panera on Paul Huff Parkway in Cleveland, TN around 8:10 PM just wanting 20 minutes to relax with my sister and son after a rainy day at the library. Instead, I walked into cigarette smoke in the entry, severely filthy tables, and an uncomfortable vibe from the staff.
When my sister ordered a chocolate chip cookie and a tea, and I came up to pay and add my own order (a cinnamon roll, orange scone, and Madagascar vanilla latte), the cashier acted like my sister might’ve taken something. It was uncomfortable and unnecessary. I paid, was not given a receipt, and all we wanted to do was sit quietly.
But the tea station was empty, and my sister had to ask twice just to get some water. The employee was too busy flirting with a coworker to care, and eventually handed her half a cup of barely warm water with no real help finding tea.
Meanwhile, my coffee was forgotten until I asked — and when I finally got it, it tasted like straight syrup and warm coffee, no cream, and definitely not what I ordered. The desserts were just as bad — and just trash.
We were polite. We weren’t asking for much. Just over 20 peaceful minutes and what we paid for. Instead, it felt like the employees were the main characters and customers were just background noise.
$24.47 for this? Never again.
Super negative stars.
Atmosphere: 1
Food: 1
Service: 1
amanda kelleston
Although I didn’t order any food other than cream cheese yesterday, I just have to share my experience. My van broke down at the drive-thru window yesterday and I was completely embarrassed. I looked at the young lady working the drive-thru and asked her to get the manager and to let him know what was going on because there was a long line behind me. The manager came to the window and helped me to get my van into neutral because the gearshift was stuck. Not only did he help me with that, but he spoke with such kindness and calmness, and gave directions to the other employees to help the other customers that were behind me. He asked if other employees could come out and help push my van out of the drive-through window area. The young lady working the drive-thru window came outside and offered us something to drink while we were trying to get my van up and running. I wish I had all these employees names so I can list them individually. Thank you all for your kindness and support! I don’t know what I would have done without your assistance. I am truly grateful for each of you!! You are all angels!!
Jonathan Rory
Already love this panera. The associate Kylie took it to the next level with excellent customer service, a servant and wonderful energy!
Atmosphere: 5
Food: 5
Service: 5
John Wilson
Stopped by for an early lunch. Always love the relaxing and welcoming atmosphere here. Always spend a few extra minutes on laptop taking care of business communications and don't feel like anyone making me feel like time for me to leave. Service has always been top notch and often enjoy a little friendly banter. Food has always been delicious and nicely presented. Handicapped parking in front of entrance with slight ramp for easy wheelchair accessibility. I recommend Panera Bread.
Atmosphere: 5
Food: 5
Service: 5
Josiah Sutton
I work around this Panera and I’m a member of the sip club so I’m in here pretty frequent 3 to 4 times a day and the coffee is always good but you can definitely tell that they are way understaffed. All the staff that are there are very friendly and I very rarely have to wait for my coffee because they’ve gotten to know me and they always hand me my cup with a smile on their face. Just went to get a cup of coffee on a Monday at eight and all the doors were locked and the door did say they close at nine. While I was walking back to my car, several people parked to get out and go into the restaurant, but I had to tell him that it was closed. Not sure if this was for staffing reasons or for something else. Good coffee and good staff just way understaffed!
I recently moved to Cleveland and visit this Panera often to use my sip club membership. I have interacted with numerous staff members who have all been pleasant. The line moves fast and the food has been good.
Atmosphere: 5
Food: 5
Service: 5
Love this place fresh everything and they deff have healthy options
Atmosphere: 5
Food: 5
Service: 5
Food was excellent. Wait time was long.
Atmosphere: 4
Food: 5
Service: 3
Needed cleaned. Bathrooms especially.
Atmosphere: 5
Food: 5
Service: 5
Great place to have coffee and a meeting with someone special
Atmosphere: 5
Service: 5
Hot delicious soup and sandwiches, great service
Food: 5
Service: 5
food was okay but staff was mean as hell 😭
Atmosphere: 2
Food: 4
Service: 1
This is one of favorite places to eat!
The staff is friendly, the orders are filled accurately, the food is great and the atmosphere is relaxing.
With the sip club and taking advantage of their gift card sales- we eat here very reasonably.
Atmosphere: 5
Food: 5
Service: 5
We visited Cleveland and decided to stop at Panera. The service was sub par. Bread was hard as a rock. Chicken salad was flavorless. I’ve had better from grocery store chains. Was it worth $33? Absolutely not.
The staff are always nice whether I come through the drive thru or eat in cafe! My food is delicious and the cafe is almost always in good clean shape when I do eat in!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
⭐☆☆☆☆ | $24.47 Terrible tasting, Filthy Uncomfortable Experience
I came into the Panera on Paul Huff Parkway in Cleveland, TN around 8:10 PM just wanting 20 minutes to relax with my sister and son after a rainy day at the library. Instead, I walked into cigarette smoke in the entry, severely filthy tables, and an uncomfortable vibe from the staff.
When my sister ordered a chocolate chip cookie and a tea, and I came up to pay and add my own order (a cinnamon roll, orange scone, and Madagascar vanilla latte), the cashier acted like my sister might’ve taken something. It was uncomfortable and unnecessary. I paid, was not given a receipt, and all we wanted to do was sit quietly.
But the tea station was empty, and my sister had to ask twice just to get some water. The employee was too busy flirting with a coworker to care, and eventually handed her half a cup of barely warm water with no real help finding tea.
Meanwhile, my coffee was forgotten until I asked — and when I finally got it, it tasted like straight syrup and warm coffee, no cream, and definitely not what I ordered. The desserts were just as bad — and just trash.
We were polite. We weren’t asking for much. Just over 20 peaceful minutes and what we paid for. Instead, it felt like the employees were the main characters and customers were just background noise.
$24.47 for this? Never again.
Super negative stars.
Atmosphere: 1
Food: 1
Service: 1
Although I didn’t order any food other than cream cheese yesterday, I just have to share my experience. My van broke down at the drive-thru window yesterday and I was completely embarrassed. I looked at the young lady working the drive-thru and asked her to get the manager and to let him know what was going on because there was a long line behind me. The manager came to the window and helped me to get my van into neutral because the gearshift was stuck. Not only did he help me with that, but he spoke with such kindness and calmness, and gave directions to the other employees to help the other customers that were behind me. He asked if other employees could come out and help push my van out of the drive-through window area. The young lady working the drive-thru window came outside and offered us something to drink while we were trying to get my van up and running. I wish I had all these employees names so I can list them individually. Thank you all for your kindness and support! I don’t know what I would have done without your assistance. I am truly grateful for each of you!! You are all angels!!
Already love this panera. The associate Kylie took it to the next level with excellent customer service, a servant and wonderful energy!
Atmosphere: 5
Food: 5
Service: 5
Stopped by for an early lunch. Always love the relaxing and welcoming atmosphere here. Always spend a few extra minutes on laptop taking care of business communications and don't feel like anyone making me feel like time for me to leave. Service has always been top notch and often enjoy a little friendly banter. Food has always been delicious and nicely presented. Handicapped parking in front of entrance with slight ramp for easy wheelchair accessibility. I recommend Panera Bread.
Atmosphere: 5
Food: 5
Service: 5
I work around this Panera and I’m a member of the sip club so I’m in here pretty frequent 3 to 4 times a day and the coffee is always good but you can definitely tell that they are way understaffed. All the staff that are there are very friendly and I very rarely have to wait for my coffee because they’ve gotten to know me and they always hand me my cup with a smile on their face. Just went to get a cup of coffee on a Monday at eight and all the doors were locked and the door did say they close at nine. While I was walking back to my car, several people parked to get out and go into the restaurant, but I had to tell him that it was closed. Not sure if this was for staffing reasons or for something else. Good coffee and good staff just way understaffed!
Atmosphere: 3
Food: 4
Service: 4
Loading...