Panera Bread

375 Paul Huff Pkwy NW, Cleveland
(423) 472-5444

Recent Reviews

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amanda kelleston

Although I didn’t order any food other than cream cheese yesterday, I just have to share my experience. My van broke down at the drive-thru window yesterday and I was completely embarrassed. I looked at the young lady working the drive-thru and asked her to get the manager and to let him know what was going on because there was a long line behind me. The manager came to the window and helped me to get my van into neutral because the gearshift was stuck. Not only did he help me with that, but he spoke with such kindness and calmness, and gave directions to the other employees to help the other customers that were behind me. He asked if other employees could come out and help push my van out of the drive-through window area. The young lady working the drive-thru window came outside and offered us something to drink while we were trying to get my van up and running. I wish I had all these employees names so I can list them individually. Thank you all for your kindness and support! I don’t know what I would have done without your assistance. I am truly grateful for each of you!! You are all angels!!

Jonathan Rory

Already love this panera. The associate Kylie took it to the next level with excellent customer service, a servant and wonderful energy!

Atmosphere: 5

Food: 5

Service: 5

John Wilson

Stopped by for an early lunch. Always love the relaxing and welcoming atmosphere here. Always spend a few extra minutes on laptop taking care of business communications and don't feel like anyone making me feel like time for me to leave. Service has always been top notch and often enjoy a little friendly banter. Food has always been delicious and nicely presented. Handicapped parking in front of entrance with slight ramp for easy wheelchair accessibility. I recommend Panera Bread.

Atmosphere: 5

Food: 5

Service: 5

Josiah Sutton

I work around this Panera and I’m a member of the sip club so I’m in here pretty frequent 3 to 4 times a day and the coffee is always good but you can definitely tell that they are way understaffed. All the staff that are there are very friendly and I very rarely have to wait for my coffee because they’ve gotten to know me and they always hand me my cup with a smile on their face. Just went to get a cup of coffee on a Monday at eight and all the doors were locked and the door did say they close at nine. While I was walking back to my car, several people parked to get out and go into the restaurant, but I had to tell him that it was closed. Not sure if this was for staffing reasons or for something else. Good coffee and good staff just way understaffed!

Atmosphere: 3

Food: 4

Service: 4

kat

Coffee was weak and a little watery, bagels weren't sliced when they should have been, and they forgot to include cream cheese containers the first time. The bagels were fresh, at least.

Atmosphere: 3

Food: 4

Service: 2

Hannah Spence

Food was ok lobby was a mess I would change that. Food on tables and floor they could be a bit cleaner.

Atmosphere: 1

Food: 3

Service: 2

Jennifer Nelson

I will need to get there earlier if I want a sausage and egg croissant. To

Google User

Ordered pick up here through the app and pick up was a breeze. The employees were nice and the food was well prepared.

Atmosphere: 5

Food: 5

Service: 5

Ashley Fisher

The portions are small and overpriced

Atmosphere: 4

Food: 3

Service: 5

David Njoroge

Whenever Adam is on shift the only service there is, is high quality. Adam is kind and makes the customer experience worth while. His professional yet relatable personality makes it easy for customers to engage with him.

Atmosphere: 4

Food: 4

Service: 5

Kim Fort

tables not cleaned off. service slow. half and half for coffee tasted old.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Cinnamon Crunch Bagel

Vanor Blake

Food had a good taste. Sandwich didn't look like the picture. And was overpriced for what we got.

Atmosphere: 4

Food: 5

Service: 5

nr o

ever since dan left the service is BAD. stuck in drive thru for 30 minutes just for a sandwich. a singular sandwich. this has happened many many times now. i am an avid panera lover and i miss dan . bring back dan.

Atmosphere: 1

Food: 4

Service: 1

Murray Le Clair

Popped in for some bread bowls (4) nothing more.

Atmosphere: 3

Food: 4

Service: 4

Brandi Robertson (Stars)

Only tried the soup wasn’t a fan it was chicken noddle. Other then that great food

Atmosphere: 5

Food: 5

Service: 5

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