Shake Shack

3460 Waterlevel Hwy, Cleveland
(423) 472-2200

Recent Reviews

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Phyllis Whitaker

A friend took me here just for their ice cream and shakes. I ordered the banana split bad news they don't put wet walnuts on them🥺. To me their prices are a tad on the higher side. Good note my boy says their shakes are great!

Roger Duncan

Couldn’t take orders cause they couldn’t cook yet, even though they were open.

It was 11:07am 🤷🏻‍♂️

Nathan King

Food was fine. Don't bother with any legitimate complaints here, however if you actually want them changed, ownership by admission doesn't respond to those. Credit card fees at 4% are not typical. Passing that onto the government is laughable.

Lauryn Lawson

Quick service, great customer service. The employees they have here are always super sweet. Have been coming here as long as I have been alive, food and ice cream are amazing and the prices are fair. Oh, and the negative review responses on Google are hilarious!

Blue Mantis

My grandparents went on dates here. Burgers never disappoint.

Luke Ford

Two burgers two fries and two shakes a little over $35. Burgers were dry and tasteless fry's tasted like old oil and shakes were ok i guess. For the price definitely not worth it. This place has gone downhill.

Bobby

Closed and needed to be picked up outside. Looked like great tasting good

Siti W

Burgers were delicious, good quality meat, fresh toppings, nice size portions and friendly service.
Definitely recommend this place! Too full to try their desserts, maybe next time.

Mike Davis

Great burgers! A Cleveland staple for many years. You can't go wrong with this place.

Benjamin Paris

Forgot part of the order in the bag. Onion Ring portion small but crispy and delicious. Buffalo fries had no spice, and inconsistent crispyness. Staff played good cop/ bad cop with us, but corrected missing items and verified bill was correct.

Misty Dixon

Great place to eat. Love there hamburger with French fry or hamburger steak meal.

Shawn Mergy

Our favorite place for a milkshake! Yum 🥤

noel tinker

haven't eaten here in years remembered it being good wanted to try it again. shouldn't have.
portion sizes are ridiculously small and when I asked the server he said they got shipped different onion rings that were smaller. I said so you're telling me I'm paying the same amount for less food. and he didn't have an answer. I said this order of onion rings is 4.79 cents and the side of the kids side. I asked if I could have more since he stated they got smaller onion rings in and he said if I was going to pay for it.

you can say what you want but in no world is this worth 4.79 cents. it's about the size of a sauce plate IMO.

food was okay but customer service was mehh.
won't be going back. cool looking business but prices and customer service made the experience disappointing.

evie kendrick

yes it is a little pricey ; but so is everywhere else. i can feed myself and toddler for around $15 which is not bad. you also have to think, they don’t push tipping on you even when they come to your car and do everything for you. so the cost does go into paying the employees as well. i think it’s worth the price. the food is good ( esp the pimento cheese) .
it’s been local to our town for ages i think it’s worth giving them continued support/ business

Savannah Torres

Y’all apparently close at 9:43 so CLARIFY THAT ONLINE

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