Honestly if I could give no stars I would… we came here to eat and ordered out food at 7:17. Got our food and both burgers were wrong and called them back to tell them.. we waited for 40 minutes after we told them our order was wrong for them to still bring the wrong burgers… we were there for over an hour. worst experience I have ever had with fast food..
Atmosphere: 1
Food: 1
Service: 1
Kimberly DeFriece
location 4041 at 3115 Waterlevel Highway Cleveland, TN is absolute garbage. The customer service is terrible. I went just today (12/9/25) and pressed the button, activated it, saw the girl go answer the call switch and never address me. She just stared at me through the window. This isn’t the first time it’s happened. The food is never good; it tastes like it’s been sitting for a while. I’ve ordered popcorn chicken before and the order was at the car before I even had time to pay (less than a minute) and I know from working at a sonic that it takes several minutes to cook chicken. Save your money and go to cookout, where the food is much better and way cheaper than the garbage this location serves. There were also several stalls that were out of order, leaving people circling the building to find one that works because they put the tiny signs on the board where you can’t see them until you pull into the stall.
Atmosphere: 1
Food: 1
Service: 1
HarleyQ75
11/24/25 orders one of the most simplest of combos.The all American hot dog combo.Girl came back with tater tots.. I asked for fries... Then notice my hot dog was a chili cheese dog.Told her about itm she said she could change it.I said no by the time it's fixed my fries will be cold. Came home with what I didn't order, and the fries were cold and stale any way. Why did I even add a tip for this terrible meal. Won't be back.
Atmosphere: 2
Food: 1
Service: 2
Heith Lamon
Service consistently sucks and has for years. Every time i think i might give it another chance just to grab something quick they never fail to disappoint.
Atmosphere: 1
Food: 3
Service: 1
Chad Chism
The 64 hwy sonic sucks now! Do not eat here! They took our food back in three times, and still it was not right! It was cold and the bacon was burnt badly! The car hop was rude and wasted 10 minutes trying to run my card at the kiosk. Once she went inside it went thru like I told here. This was the worst experience at any restaurant ive ever had. DO NOT GO HERE! YOU WILL REGRET IT!
Atmosphere: 1
Food: 1
Service: 1
emily y
It sucked order the 5-piece tender and got a 3-piece was on the way to Nashville so I didn't have time to turn around
Kiley Gates
Sat outside for an hour and they didn’t even answer the button. Went up to the window and everyone was just standing around. They didn’t even finish out order and we only got half our food
Atmosphere: 1
Food: 1
Service: 1
Travis Dandridge
Wasn’t open!
C. Green
Sonic has dropped the ball. The food was crap just at one location in town. Now it seems the other locations are following suit. To think a few years ago Sonic was my favorite fast food breakfast spot. After the most recent stop I'll not be going back any time soon.
Atmosphere: 3
Food: 1
Service: 3
Bsind Jendod
Bad service, forgot most of the food, all made wrong, missed a bit of the food my diabetic wife gave Insulin for
Honestly if I could give no stars I would… we came here to eat and ordered out food at 7:17. Got our food and both burgers were wrong and called them back to tell them.. we waited for 40 minutes after we told them our order was wrong for them to still bring the wrong burgers… we were there for over an hour. worst experience I have ever had with fast food..
Atmosphere: 1
Food: 1
Service: 1
location 4041 at 3115 Waterlevel Highway
Cleveland, TN is absolute garbage. The customer service is terrible. I went just today (12/9/25) and pressed the button, activated it, saw the girl go answer the call switch and never address me. She just stared at me through the window. This isn’t the first time it’s happened. The food is never good; it tastes like it’s been sitting for a while. I’ve ordered popcorn chicken before and the order was at the car before I even had time to pay (less than a minute) and I know from working at a sonic that it takes several minutes to cook chicken. Save your money and go to cookout, where the food is much better and way cheaper than the garbage this location serves. There were also several stalls that were out of order, leaving people circling the building to find one that works because they put the tiny signs on the board where you can’t see them until you pull into the stall.
Atmosphere: 1
Food: 1
Service: 1
11/24/25 orders one of the most simplest of combos.The all American hot dog combo.Girl came back with tater tots.. I asked for fries... Then notice my hot dog was a chili cheese dog.Told her about itm she said she could change it.I said no by the time it's fixed my fries will be cold. Came home with what I didn't order, and the fries were cold and stale any way. Why did I even add a tip for this terrible meal. Won't be back.
Atmosphere: 2
Food: 1
Service: 2
Service consistently sucks and has for years. Every time i think i might give it another chance just to grab something quick they never fail to disappoint.
Atmosphere: 1
Food: 3
Service: 1
The 64 hwy sonic sucks now! Do not eat here! They took our food back in three times, and still it was not right! It was cold and the bacon was burnt badly! The car hop was rude and wasted 10 minutes trying to run my card at the kiosk. Once she went inside it went thru like I told here. This was the worst experience at any restaurant ive ever had. DO NOT GO HERE! YOU WILL REGRET IT!
Atmosphere: 1
Food: 1
Service: 1
It sucked order the 5-piece tender and got a 3-piece was on the way to Nashville so I didn't have time to turn around
Sat outside for an hour and they didn’t even answer the button. Went up to the window and everyone was just standing around. They didn’t even finish out order and we only got half our food
Atmosphere: 1
Food: 1
Service: 1
Wasn’t open!
Sonic has dropped the ball. The food was crap just at one location in town. Now it seems the other locations are following suit. To think a few years ago Sonic was my favorite fast food breakfast spot. After the most recent stop I'll not be going back any time soon.
Atmosphere: 3
Food: 1
Service: 3
Bad service, forgot most of the food, all made wrong, missed a bit of the food my diabetic wife gave Insulin for
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Forget to give what you asked for, cold food and give the food half full
Atmosphere: 1
Food: 1
Service: 1
There was a baby cock roach in my friends drink this morning!
Atmosphere: 1
Food: 1
Service: 1
Cheese sticks were on point and tator tots but directions were not followed on the burger
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Jr Deluxe Cheeseburger, Tots
Waited forever to place a order. The food was horrible and I was sick for 2 days after eating there. Never again will I go to this sonic.
Atmosphere: 1
Food: 1
Service: 1
I got a burnt burger and the woman that brought my food was actually swinging it back and forth
Atmosphere: 1
Food: 1
Service: 1
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