Kathy, Gabe (they’re my main drive thru crew) and every other member of the morning crew are amazing. Always friendly, and fast with service. The drive thru physical location is the only reason I’m putting 4 stars. It’s always a disaster and seems to be splitting into two separate lanes then merging back to one. Cars block the entrance and the actual driving lane just to “get in line”.
Atmosphere: 4
Food: 5
Service: 5
Michelle Baker
I love their coffee
Atmosphere: 5
Service: 5
Valerie
My parents recently moved to Cleveland so I have been coming down to visit and I visit this Starbucks when I'm in the area. It is a very busy Starbucks but they move quick and the drinks are good.
Atmosphere: 5
Food: 5
Service: 5
Mike Davis
I can tell there coffee is not sourced with quality in mind! Cheap is their way. There are much better places to get coffee that is quality!
Atmosphere: 3
Food: 2
Service: 4
Vitaminka Kudryk
I like this frappuccino.🩷 They make it quickly and deliciously.✅‼️
Atmosphere: 5
Food: 5
Service: 5
Mary M
Cathy was the friendliest, most cheerful person I’ve encountered working food service in a while. (Not to harp on everyone else; it’s tough out there!) My iced vanilla latte was good, but the espresso taste was a bit strong, so if that’s not your thing, be wary.
Food: 5
Service: 5
Alex Smith
Update: don’t waste your money at this Starbucks. My best friend used to work at a Starbucks in Chattanooga and she confirmed my hunch. This Starbucks desperately needs to have their espresso machines cleaned. The espresso tastes so bad and it’s not because I’ve received shots that have been sitting out or shots that are burnt, it’s because they don’t clean their espresso machines. So save your money and go to another coffee place or another Starbucks until this one practices proper cleaning and maintenance for their espresso machines.
This Starbucks is okay, there are much better ones in Cleveland, but the service is usually fine unless they’re super busy. If they’re super busy you can expect to wait upwards of 30 minutes for a drink. The one caveat I’ll give is to never order an iced drink here, no matter if you request light ice or not they will always fill your iced drink to the brim with ice, usually compromising the taste of the drink to do so. I’ve had a drink with popping pearls (that I ordered light ice on) which was so packed to the brim with ice I couldn’t get to any of the pearls in the bottom. I’ve also ordered iced coffees with cold foam (which mind you you have to pay extra for) and then put so much ice in there the cold foam was like a centimeter thick layer mixed in with the ice. They don’t care about making drinks that taste good here, they just care about saving the company money for some reason. Which is crazy since it’s a multi billion dollar corporation. Either way, skip the iced drinks here because you’ll get cheated out of your money. (The photo of the cold brew is after I took zero sips of it by the way, that’s the way it was handed to me)
Atmosphere: 4
Food: 1
Service: 3
MrPepper329
I placed a carryout order for 1 drink here. I parked, walked in, and saw my order already ready for me sitting at the carryout zone the moment I walked in. I was in and out in 15 seconds.
The employee there greeted me when I walked in and wished me a good day on my way out.
Good experience overall - decent for those like me passing by Cleveland on interstate 75
Atmosphere: 5
Food: 5
Service: 5
522kellenw
There again once today when the delivery truck pulled up, Front blocked us and again. We asked him to move. He told us we could get out despite us not being able to without scratching up and ruining our car. There’s a drop off zone in the back, but he refuses to use it. Don’t go Sunday afternoon.
Andonakis G
Never again order on the app..30 minutes later I walk in to get my short blonde black coffee and still not ready?? Come on man give me a break. I don't need you Starbucks. Plenty local coffee shops around.
Kathy, Gabe (they’re my main drive thru crew) and every other member of the morning crew are amazing. Always friendly, and fast with service. The drive thru physical location is the only reason I’m putting 4 stars. It’s always a disaster and seems to be splitting into two separate lanes then merging back to one. Cars block the entrance and the actual driving lane just to “get in line”.
Atmosphere: 4
Food: 5
Service: 5
I love their coffee
Atmosphere: 5
Service: 5
My parents recently moved to Cleveland so I have been coming down to visit and I visit this Starbucks when I'm in the area. It is a very busy Starbucks but they move quick and the drinks are good.
Atmosphere: 5
Food: 5
Service: 5
I can tell there coffee is not sourced with quality in mind! Cheap is their way. There are much better places to get coffee that is quality!
Atmosphere: 3
Food: 2
Service: 4
I like this frappuccino.🩷 They make it quickly and deliciously.✅‼️
Atmosphere: 5
Food: 5
Service: 5
Cathy was the friendliest, most cheerful person I’ve encountered working food service in a while. (Not to harp on everyone else; it’s tough out there!) My iced vanilla latte was good, but the espresso taste was a bit strong, so if that’s not your thing, be wary.
Food: 5
Service: 5
Update: don’t waste your money at this Starbucks. My best friend used to work at a Starbucks in Chattanooga and she confirmed my hunch. This Starbucks desperately needs to have their espresso machines cleaned. The espresso tastes so bad and it’s not because I’ve received shots that have been sitting out or shots that are burnt, it’s because they don’t clean their espresso machines. So save your money and go to another coffee place or another Starbucks until this one practices proper cleaning and maintenance for their espresso machines.
This Starbucks is okay, there are much better ones in Cleveland, but the service is usually fine unless they’re super busy. If they’re super busy you can expect to wait upwards of 30 minutes for a drink. The one caveat I’ll give is to never order an iced drink here, no matter if you request light ice or not they will always fill your iced drink to the brim with ice, usually compromising the taste of the drink to do so. I’ve had a drink with popping pearls (that I ordered light ice on) which was so packed to the brim with ice I couldn’t get to any of the pearls in the bottom. I’ve also ordered iced coffees with cold foam (which mind you you have to pay extra for) and then put so much ice in there the cold foam was like a centimeter thick layer mixed in with the ice. They don’t care about making drinks that taste good here, they just care about saving the company money for some reason. Which is crazy since it’s a multi billion dollar corporation. Either way, skip the iced drinks here because you’ll get cheated out of your money. (The photo of the cold brew is after I took zero sips of it by the way, that’s the way it was handed to me)
Atmosphere: 4
Food: 1
Service: 3
I placed a carryout order for 1 drink here. I parked, walked in, and saw my order already ready for me sitting at the carryout zone the moment I walked in. I was in and out in 15 seconds.
The employee there greeted me when I walked in and wished me a good day on my way out.
Good experience overall - decent for those like me passing by Cleveland on interstate 75
Atmosphere: 5
Food: 5
Service: 5
There again once today when the delivery truck pulled up, Front blocked us and again. We asked him to move. He told us we could get out despite us not being able to without scratching up and ruining our car. There’s a drop off zone in the back, but he refuses to use it. Don’t go Sunday afternoon.
Never again order on the app..30 minutes later I walk in to get my short blonde black coffee and still not ready?? Come on man give me a break. I don't need you Starbucks. Plenty local coffee shops around.
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