Highly disappointed in this Subway location. Went in for a couple of subs and there was one person in front of me and he ended up walking out. The lettuce and tomatoes were old and mushy looking and when the man asked for fresh she gave him some kind of explanation about not having time to do that every morning and said it with an attitude. Then she took the tomato bin out and reached in and started throwing the worst ones in the trash! The girl who was making the sandwiches kept ignoring the first person in line and started asking people behind what they wanted. It was such a fiasco that I left with only jalapeños and yellow peppers on our sandwiches! Tried calling the manager but the mailbox was full! Needless to say I’m never going back there!
Atmosphere: 2
Food: 1
Service: 1
Ashley Maines
The roast beef was very nasty
Atmosphere: 1
Food: 1
Service: 1
Richa Takiar
I had a very poor customer service experience during my visit today. There was only one staff member on duty, but instead of focusing on customers, she was mostly engaged in conversation with someone who appeared to be a friend, hanging around near the cash register.
We arrived around 9:40 PM, and as soon as she handed us our sandwiches, she told us the store was closing in 16 minutes—clearly hinting that we should hurry up and leave. She didn’t ask if we wanted our sandwiches toasted, didn’t provide napkins, or even offer a cup for the fountain drink we paid for. I had to go back and request them, which should’ve been part of the basic service.
To top it off, just before we left, around 9:55 PM, I politely asked if I could quickly rinse my hands in the restroom. She immediately said both restrooms were out of order and refused to let me in. Given the timing and overall attitude, it honestly felt like an excuse rather than a legitimate issue.
Overall, the experience felt rushed, unprofessional, and unwelcoming. Definitely not the level of service you’d expect from a brand like Subway.
Service: 1
Mary Salmon
I ordered 2 subs and a footlong cookie for delivery. What I received was 2 soggy cold subs, they didn't even heat up the chicken. I also received no cookie. I have tried to call at least 20 times but the recording says they are busy helping other customers. No one ever answers the phone. All I want is an adjustment to my bill and a refund to my credit card for the price of the missing item and all related fees which include the tax, delivery fee, service fee, and driver tip, since they are all contingent on the price of the order.
Food: 2
Service: 1
Mendy Brown
The air was not working and I saw mold on the metal part where the food is stored. I told the girls at the counter and one just looked at me and the other one just said that's where the widow comes down.
Atmosphere: 1
Food: 3
Service: 2
Cj Robinson
I got to the subway at 9:30 and the sign said they closed at 10pm. I pulled on the door I realized it was locked and the worker unlocked the door for me. The chairs were on the tables. As soon as I walked in she yelled “I have a customer” to which the person in the back replied “how did he get in I locked the doors.” Had bare minimum toppings and still messed up my order, 10/10 don’t waste your time at this location absolutely horrible service. I asked for ham and got some dry turkey.
Atmosphere: 2
Food: 2
Service: 1
Michael King
Good food and service.
Atmosphere: 5
Food: 5
Service: 5
Cave Man
Online orders only?
Alex Tolosa
Lunch time and we ordered 2 meals one sub was all cold and soggy and the other hard as a rock! Not toasted crunch but more like OLD maybe 3 days old hard couldn’t even eat it. They also saw 2 meals but didn’t give 2 cups for drinks I had to ask and the side was chips for one and cookies for the other and they ignored that and said I only paid for cookie but yet receipt showed chips for one of the meals! Horrible service/staff and food!!!
Jacinda Farris
I ordered a Boss sub on the app and when I arrived to the store the associate told me they didn't have the ingredients..... I only had 12$ for food and they refused to refund me the money that was ALREADY PAID!!! I SO HAVEN'T RECEIVED MY MONEY BACK 2 DAYS LATER, AFTER CALLING THE DISTRICT MANAGER AND LEAVING A MESSAGE!!!!! STILL NO RETURNED CALLS AND NO REFUNDED MONEY AND NO FOOD!!!!! THIS IS MARCH18•2025!!!
It is lunch time they have no bread baked. The whole thing of iceberg lettuce was brown and nasty. They had no onions, peppers the condiments was out. The little girl acted like I was bothering her. I left the place without anything. It was very upsetting.
Joel
Got my order wrong Subway is trash 🗑 they don't even try crap subs Publix is way better!
Michelle Mckee
Went there last night for sandwiches and was told at 9:30 pm that they were only selling veggie delight no meat I was really disappointed won't be back
Atmosphere: 5
Food: 5
Service: 1
robert knight
Never answers a phone...The App never takes the Promo Codes... The help claims that the phones are always out of order. I came to get a tray of sandwichs and they tell me they can only wrap tgem up and put condoments in water cups...What slack
Highly disappointed in this Subway location. Went in for a couple of subs and there was one person in front of me and he ended up walking out. The lettuce and tomatoes were old and mushy looking and when the man asked for fresh she gave him some kind of explanation about not having time to do that every morning and said it with an attitude. Then she took the tomato bin out and reached in and started throwing the worst ones in the trash! The girl who was making the sandwiches kept ignoring the first person in line and started asking people behind what they wanted. It was such a fiasco that I left with only jalapeños and yellow peppers on our sandwiches! Tried calling the manager but the mailbox was full! Needless to say I’m never going back there!
Atmosphere: 2
Food: 1
Service: 1
The roast beef was very nasty
Atmosphere: 1
Food: 1
Service: 1
I had a very poor customer service experience during my visit today. There was only one staff member on duty, but instead of focusing on customers, she was mostly engaged in conversation with someone who appeared to be a friend, hanging around near the cash register.
We arrived around 9:40 PM, and as soon as she handed us our sandwiches, she told us the store was closing in 16 minutes—clearly hinting that we should hurry up and leave.
She didn’t ask if we wanted our sandwiches toasted, didn’t provide napkins, or even offer a cup for the fountain drink we paid for. I had to go back and request them, which should’ve been part of the basic service.
To top it off, just before we left, around 9:55 PM, I politely asked if I could quickly rinse my hands in the restroom. She immediately said both restrooms were out of order and refused to let me in. Given the timing and overall attitude, it honestly felt like an excuse rather than a legitimate issue.
Overall, the experience felt rushed, unprofessional, and unwelcoming. Definitely not the level of service you’d expect from a brand like Subway.
Service: 1
I ordered 2 subs and a footlong cookie for delivery. What I received was 2 soggy cold subs, they didn't even heat up the chicken. I also received no cookie. I have tried to call at least 20 times but the recording says they are busy helping other customers. No one ever answers the phone. All I want is an adjustment to my bill and a refund to my credit card for the price of the missing item and all related fees which include the tax, delivery fee, service fee, and driver tip, since they are all contingent on the price of the order.
Food: 2
Service: 1
The air was not working and I saw mold on the metal part where the food is stored. I told the girls at the counter and one just looked at me and the other one just said that's where the widow comes down.
Atmosphere: 1
Food: 3
Service: 2
I got to the subway at 9:30 and the sign said they closed at 10pm. I pulled on the door I realized it was locked and the worker unlocked the door for me. The chairs were on the tables. As soon as I walked in she yelled “I have a customer” to which the person in the back replied “how did he get in I locked the doors.” Had bare minimum toppings and still messed up my order, 10/10 don’t waste your time at this location absolutely horrible service. I asked for ham and got some dry turkey.
Atmosphere: 2
Food: 2
Service: 1
Good food and service.
Atmosphere: 5
Food: 5
Service: 5
Online orders only?
Lunch time and we ordered 2 meals one sub was all cold and soggy and the other hard as a rock! Not toasted crunch but more like OLD maybe 3 days old hard couldn’t even eat it. They also saw 2 meals but didn’t give 2 cups for drinks I had to ask and the side was chips for one and cookies for the other and they ignored that and said I only paid for cookie but yet receipt showed chips for one of the meals! Horrible service/staff and food!!!
I ordered a Boss sub on the app and when I arrived to the store the associate told me they didn't have the ingredients..... I only had 12$ for food and they refused to refund me the money that was ALREADY PAID!!! I SO HAVEN'T RECEIVED MY MONEY BACK 2 DAYS LATER, AFTER CALLING THE DISTRICT MANAGER AND LEAVING A MESSAGE!!!!! STILL NO RETURNED CALLS AND NO REFUNDED MONEY AND NO FOOD!!!!! THIS IS MARCH18•2025!!!
Restaurantji Recommends
It is lunch time they have no bread baked. The whole thing of iceberg lettuce was brown and nasty. They had no onions, peppers the condiments was out. The little girl acted like I was bothering her. I left the place without anything. It was very upsetting.
Got my order wrong Subway is trash 🗑 they don't even try crap subs Publix is way better!
Went there last night for sandwiches and was told at 9:30 pm that they were only selling veggie delight no meat I was really disappointed won't be back
Atmosphere: 5
Food: 5
Service: 1
Never answers a phone...The App never takes the Promo Codes... The help claims that the phones are always out of order. I came to get a tray of sandwichs and they tell me they can only wrap tgem up and put condoments in water cups...What slack
Atmosphere: 1
Food: 4
Service: 1
They make subs and more
Atmosphere: 4
Food: 4
Service: 4
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