Subway
1621 25th St NW, Cleveland
(423) 244-5740
Recent Reviews
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Went there last night for sandwiches and was told at 9:30 pm that they were only selling veggie delight no meat I was really disappointed won't be back
Atmosphere: 5
Food: 5
Service: 1
Never answers a phone...The App never takes the Promo Codes... The help claims that the phones are always out of order. I came to get a tray of sandwichs and they tell me they can only wrap tgem up and put condoments in water cups...What slack
Atmosphere: 1
Food: 4
Service: 1
They make subs and more
Atmosphere: 4
Food: 4
Service: 4
I went to buy something and they had closed the place at 9:30pm FRIDAY and they were making food for them. I went to take a photo of the schedule that is on the door and the young blonde woman who was there treated me very badly and was even very racist.
Atmosphere: 1
Food: 1
Service: 1
This particular Subway is convenient to where I live. So it's only ideal that I would select this store to visit.
The lobby was clean no complaints there. The staff was not friendly not welcoming and not dressed professionally. No hats or visers were worn by either of the individuals on staff this day. No wonder I found the long black hair in my sandwich that I had to pull out of my mouth before swallowing , Yummy nothing like a big long hair sandwich. We should have just left when we noted the brown lettuce and partially frozen veggies being served. We have had past issues at this same store with cursing and threatening to fight individuals who talk crazy from a blonde haired individual very ugly disposition she has its no wonder your tip jar is empty. We will bypass this store and go to another Cassie Atchley I hope you were not one on duty that day if you were a refresher on customer service and presentation of quality products would greatly benefit you and your team,or you should take better care on who you hire and leave in charge of the store.
Vegetarian options: Just veggie sandwich or salad without protein option.I did ask about the veggie patty it is not available at this location.
Atmosphere: 4
Food: 2
Service: 1
nasty. pure nasty. don’t go here if you want fresh food. steak is pre portioned out and holds moist that then gets dumped onto your bread which then makes your sandwich soggy. yucky. the girlies in here are just rude.
Atmosphere: 1
Food: 1
Service: 1
They closed an hour early, when the sign says 11pm.
Timestamp:Friday June 28, 2024, 10pm
Advice: update the closing time, either with a marker or new sign. Unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Got the entire container of banana peppers. Absolutely fantastic!
Atmosphere: 5
Food: 5
Service: 5
It's so nice going up here an hour before closing and the fentanyl using employee closes the store, and when I point out their closing time, she turns the lights off in the store and starts cleaning in the dark. Very unprofessional. Not to mention using profanity in front of my 10 year old nephew.
And if I could give a zero star review, I definitely would.
Atmosphere: 1
Food: 1
Service: 1
It was ok
Food: 3
Service: 5
Restaurantji Recommends
Came in at 10:30 am.
Lettuce was all BROWN. employee was adding new lettuce to existing lettuce. Was all brown too! All vegetables were mushy and watery. I could see through my cucumber.
Bread was so hard you could not eat it. Wrap was so hard I could cut it with a knife. Got it to go and had to throw it all away. Wasted 17 dollars. Obviously, I should have known when I saw the brown lettuce. This is such poor business.
Atmosphere: 4
Food: 1
Service: 3
Terrible customer service.
The stores online hours say 11 I pull up at 10 to get sandwiches and the little girl inside proceeded to shake her head at me and say that “we’re closed”. I have never had such attitude from a food worker before and I will not be coming back to this
Atmosphere: 1
Food: 1
Service: 1
Thats what they had for lettuce....asked them if they have another one they pulled another pan that looks just the same of this one thats disgusting this lettuce been there at least for 4 days told them dont even worry about it im good,not
Atmosphere: 1
Food: 1
Service: 1
Cancelled my delivery order with no explanation and will not answer phone. Goes straight to voicemail. This is not my first bad experience at this location, Worst subway in town. needs new management.
Atmosphere: 1
Food: 1
Service: 1
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