Never again will I’ll be going to the store. The ingredients were not fresh, the service was absolutely terrible and the lady working was so rude and ugly to customers and the other employee. She should be ashamed of the way she was behaving. She even made the statement that she was going to close the doors so she can get stuff done. 7/27/25 @ 1:23
Atmosphere: 1
Food: 1
Service: 1
Dakota
Food is great as always, service was great, only issue is that they let a dog in the store that’s clearly not a service dog. The dog barked at multiple people and had to be corrected multiple times. I did not have my service dog with me but if I did I’d imagine coming here would’ve been a nightmare. This dog should not be allowed in here, wether it be owned by the workers here or not.
Edit: this dog watched me like a hawk when I went to the restroom.
Atmosphere: 2
Food: 5
Service: 5
Soldier Buffalo
I want to thank the young man at this subway for making my subway experience great today. Usually any other subway in town disappoints… especially 3318 Keith st. Food was hot and veggies were fresh. Thank you for caring and preparing our sandwiches like you would want your own.
Atmosphere: 5
Food: 5
Service: 5
Mindy White
Placed an online order that wasn’t ready when we went to pick it up after the given time. Even though there were only 3 customers left besides us, we had waited almost a hour by the time we received our last sandwich. They announced they were out of several items. So a group of 6 left. That did make the line shorter for us. When they finally got to our order they said they were out of items and couldn’t refund us or substitute anything because a manager wasn’t there and we needed to come back Monday morning. I explained that I don’t live or work here and they only wrote on the receipt that I needed a refund. To top everything off, the sandwich bread was dry so I didn’t even get a good sandwich.
Atmosphere: 1
Food: 1
Service: 1
alaina
Ordered online, and they were out of basically everything and I still had to pay for it, didn’t even get the churro I PAID FOR and I couldn’t swap it out with cookies which is stupid?? My online order said it was ready, but my sandwiches weren’t actually ready until an HOUR LATER. and I’m STILL UPSET ABOUT MY CHURRO <//3. Y’all DONT waste your time here..
Atmosphere: 1
Food: 1
Service: 1
Angie Bradshaw
Asked for heated not toasted and still got toasted with bread hard
Atmosphere: 4
Food: 4
Service: 4
Gio perez
I stopped by Subway earlier today and had the best experience thanks to a worker there I think his name was Coby I’m almost certain of it. He was fast, friendly, and made my sandwich exactly how I wanted it. The service was amazing—efficient, clean, and with a great attitude. Definitely one of the best Subway visits I’ve had. Thank you Coby!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Mason
Ashley makes the best sandwiches ever. Shoutout to Ashley🔥👏🏻
Atmosphere: 5
Food: 5
Service: 5
Kalin Morris
I've been a frequent customer at the Willow Pointe location recently. The food is really good, and it's a nice quick stop for lunch on workdays. But I keep coming back because of Eric. He is always so very kind, seems happy to see every customer, and takes great care to make my sandwiches exactly as I like them. It's possible that he will soon know what I want to order before I do. I almost went somewhere different today for lunch, but decided that I needed to go see Eric and the Willow Pointe crew instead. It was a good call, as always.
I don’t know what is going on in this Fella Eric’s life. But dadgum if it isn’t a joy to eat here. The food is good, the store is clean, but… man I’m telling you. Eric (and his staff) keep me coming back. Positivity is contagious. God bless them.
Atmosphere: 5
Food: 5
Service: 5
Kim Boleyn
Joey and Coby were great. Quick service and made us laugh!!! Very personable young men!!
Atmosphere: 5
Food: 5
Service: 5
Leland Pinela
i came in and didn’t have a complaint so to speak, but the service wasn’t necessarily the best. i think his name was eric or something like that. the food was pretty good but it usually comes out better with the normal night shift guys.
Atmosphere: 3
Food: 3
Service: 3
Jeffbmx88
Long haired dude does great
Atmosphere: 5
Food: 5
Service: 5
Greystone POA
Joey and Kobe are the very best workers in any subway I have ever been to in my entire life. They are respectful, polite patient and very helpful in any situation. My family will forever shop for their subs at this location and this location only. ?? Thanks again gentlemen!!
Never again will I’ll be going to the store. The ingredients were not fresh, the service was absolutely terrible and the lady working was so rude and ugly to customers and the other employee. She should be ashamed of the way she was behaving. She even made the statement that she was going to close the doors so she can get stuff done.
7/27/25 @ 1:23
Atmosphere: 1
Food: 1
Service: 1
Food is great as always, service was great, only issue is that they let a dog in the store that’s clearly not a service dog. The dog barked at multiple people and had to be corrected multiple times. I did not have my service dog with me but if I did I’d imagine coming here would’ve been a nightmare. This dog should not be allowed in here, wether it be owned by the workers here or not.
Edit: this dog watched me like a hawk when I went to the restroom.
Atmosphere: 2
Food: 5
Service: 5
I want to thank the young man at this subway for making my subway experience great today. Usually any other subway in town disappoints… especially 3318 Keith st. Food was hot and veggies were fresh. Thank you for caring and preparing our sandwiches like you would want your own.
Atmosphere: 5
Food: 5
Service: 5
Placed an online order that wasn’t ready when we went to pick it up after the given time. Even though there were only 3 customers left besides us, we had waited almost a hour by the time we received our last sandwich. They announced they were out of several items. So a group of 6 left. That did make the line shorter for us. When they finally got to our order they said they were out of items and couldn’t refund us or substitute anything because a manager wasn’t there and we needed to come back Monday morning. I explained that I don’t live or work here and they only wrote on the receipt that I needed a refund. To top everything off, the sandwich bread was dry so I didn’t even get a good sandwich.
Atmosphere: 1
Food: 1
Service: 1
Ordered online, and they were out of basically everything and I still had to pay for it, didn’t even get the churro I PAID FOR and I couldn’t swap it out with cookies which is stupid?? My online order said it was ready, but my sandwiches weren’t actually ready until an HOUR LATER. and I’m STILL UPSET ABOUT MY CHURRO <//3. Y’all DONT waste your time here..
Atmosphere: 1
Food: 1
Service: 1
Asked for heated not toasted and still got toasted with bread hard
Atmosphere: 4
Food: 4
Service: 4
I stopped by Subway earlier today and had the best experience thanks to a worker there I think his name was Coby I’m almost certain of it. He was fast, friendly, and made my sandwich exactly how I wanted it. The service was amazing—efficient, clean, and with a great attitude. Definitely one of the best Subway visits I’ve had. Thank you Coby!
Atmosphere: 5
Food: 5
Service: 5
Ashley makes the best sandwiches ever. Shoutout to Ashley🔥👏🏻
Atmosphere: 5
Food: 5
Service: 5
I've been a frequent customer at the Willow Pointe location recently. The food is really good, and it's a nice quick stop for lunch on workdays. But I keep coming back because of Eric. He is always so very kind, seems happy to see every customer, and takes great care to make my sandwiches exactly as I like them. It's possible that he will soon know what I want to order before I do. I almost went somewhere different today for lunch, but decided that I needed to go see Eric and the Willow Pointe crew instead. It was a good call, as always.
Atmosphere: 5
Food: 5
Service: 5
Very friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I don’t know what is going on in this Fella Eric’s life. But dadgum if it isn’t a joy to eat here. The food is good, the store is clean, but… man I’m telling you. Eric (and his staff) keep me coming back. Positivity is contagious. God bless them.
Atmosphere: 5
Food: 5
Service: 5
Joey and Coby were great. Quick service and made us laugh!!! Very personable young men!!
Atmosphere: 5
Food: 5
Service: 5
i came in and didn’t have a complaint so to speak, but the service wasn’t necessarily the best. i think his name was eric or something like that. the food was pretty good but it usually comes out better with the normal night shift guys.
Atmosphere: 3
Food: 3
Service: 3
Long haired dude does great
Atmosphere: 5
Food: 5
Service: 5
Joey and Kobe are the very best workers in any subway I have ever been to in my entire life. They are respectful, polite patient and very helpful in any situation. My family will forever shop for their subs at this location and this location only. ?? Thanks again gentlemen!!
Loading...