Ordered pick-up on DoorDash. Arrived at requested time and picked up my order. I live within about a 3 minute drive and when I got home the food was cold. The double meat I ordered was not on my sandwich either. Would not go back or recommend eating at this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Regie “Reg313”
The person that waited on me was nice and welcoming. The second person that dressed the sandwiches however was very rude. The bread was very tough to bite through and to chew almost like week old bread. The meats were fine.
Atmosphere: 4
Food: 2
Service: 1
Kimberly Burnham
The employees and manager was the rudest ever. I hardly had anything on my sandwiches at all. Didn't ask me if I wanted my sandwiches toasted or not. She just threw it in the toaster and then I told her I did not want my sandwichs toasted and her response was"you couldn't say anything" I told her she didn't ask.will never come to this location again.
Atmosphere: 1
Food: 1
Service: 1
Valerie Ostheim
I ordered the titan turkey which is supposed to have 33% more meat it did not.. I ordered it with crunches it did not have those on it. I order not toasted my bread was so stale I couldn't hardly eat it. Hardly any mayo on it. This was the worst sandwich ever plus paid for a more expensive sandwich and got the basic turkey.
Atmosphere: 1
Food: 1
Service: 1
GameDragon96
Absolutely horrible service stood there for 10 minutes before they even stopped having their conversation to ask what I would like then told me I wasn’t allowed to have the 2x cheese on my sandwich which clearly stated on the menu says 2x cheese and to top it all off my sandwich was cold when I got it home I live a minute down the road and they didn’t even cut the sandwich in half like they are supposed to do 0/10 very displeased will not return and highly suggest everyone else to not go here employees have no customer service skills
Atmosphere: 1
Food: 1
Service: 1
Darlene Frazier
Woman was rude one of my sandwiches didn't even have meat on it spent 60$ on 5 sandwiches I was there 45min they very slow
Parking: Please don't go to that one every other subway in cleveland is good that was my first time there it was awful
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
Angelica Alonso
Every time I order from this location on DoorDash they always forget to put the chips and drinks in the bag. Not sure if they expect the delivery driver to get them or what but it’s happening a lot more often. And if I try to order on Ubereats they always cancel my order
Atmosphere: 1
Food: 5
Service: 1
Ashley Gosselin
The older women at this location is very rude I said something about half of my bread is missing the meat she looked at me an said well then call corporate if u have a problem wish I would of gotten her name bc I would put it on here. So I just walked out after they done made two sandwiches an was on my last order. So pay for that one butter cup.
Atmosphere: 1
Food: 1
Service: 1
Domi Marie
Each time I do door dash and specifically request certain sauces, my order still comes how the restaurant chooses to make it. This is the 3rd time! You can’t get a live person by phone to make a formal complaint. Disappointing
Florida Hohls
Very disappointed. We try many Subways while on the road trying to eat healthier. This store is among the least in service and customer care. The gent sneezed while cutting the bread and then was not generous with any of the toppings. To top it off, bathroom is off limits to customers.
I used to cut a v in the top of the bun and put it in there Mermaids don't seem as tasty as they used to be maybe it's just being cut thinner in
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Subway Club
Candice Landau
Franchise owner clearly given staff orders to use barely any food. Never been to a subway with such pitiful portions. Skip this one and go somewhere else. No veggie patties either.
Atmosphere: 2
Food: 2
Service: 1
Phyllis Rynbrand
It was a sloppy meatball sub. Granddaughter couldn't eat it.
Atmosphere: 3
Food: 4
Service: 3
Amanda Weaver
Dont order online unless you check your stuff before you leave the store!! I made that mistake and didnt get my almost $2 avocado i paid for ???
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Doritos Cool Ranch
Tajela Richardson
I went in with my mother and a family friend because we needed something to eat before donating plasma. We were in a hurry and tried ordering in store and on the app to use my rewards. When we got the online order, it was mixed up with another order. We had sat down and checked the two subs to make sure it was ours, meaning we had touched it. The lady with the other order was also waiting in store. They gave us our correct order after some time, before the other lady was given hers. As you can see in the picture, we wanted the Veggie Delite toasted and we requested for it to be toasted a second time. We had to walk back up to the counter to say it wasn’t toasted at all. As I was walking up, the staff had their backs to us and sighed really loudly before saying, “oh my god, what is it now?!”. The lady still waiting for her order was just as shocked as I was when hearing this. They did not handle our food with care when they took it back from us and threw it into the toaster. Once it was done, they were not friendly and felt like they just wanted to get us out of the store. It ended up looking very burnt and we just left. We did not want to deal with them any longer. Definitely would not recommend going to this establishment until they change their staff. Edited to add: I just finished drinking the fruit punch Gatorade that I got while here and it is 3 months expired! May 27th, 2024. Today is August 20th, 2024.
Dietary restrictions: We needed foods that were not fatty in order to make our plasma donations go quickly.
Ordered pick-up on DoorDash. Arrived at requested time and picked up my order. I live within about a 3 minute drive and when I got home the food was cold. The double meat I ordered was not on my sandwich either. Would not go back or recommend eating at this restaurant.
Atmosphere: 1
Food: 1
Service: 1
The person that waited on me was nice and welcoming. The second person that dressed the sandwiches however was very rude. The bread was very tough to bite through and to chew almost like week old bread. The meats were fine.
Atmosphere: 4
Food: 2
Service: 1
The employees and manager was the rudest ever. I hardly had anything on my sandwiches at all. Didn't ask me if I wanted my sandwiches toasted or not. She just threw it in the toaster and then I told her I did not want my sandwichs toasted and her response was"you couldn't say anything" I told her she didn't ask.will never come to this location again.
Atmosphere: 1
Food: 1
Service: 1
I ordered the titan turkey which is supposed to have 33% more meat it did not.. I ordered it with crunches it did not have those on it. I order not toasted my bread was so stale I couldn't hardly eat it. Hardly any mayo on it. This was the worst sandwich ever plus paid for a more expensive sandwich and got the basic turkey.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible service stood there for 10 minutes before they even stopped having their conversation to ask what I would like then told me I wasn’t allowed to have the 2x cheese on my sandwich which clearly stated on the menu says 2x cheese and to top it all off my sandwich was cold when I got it home I live a minute down the road and they didn’t even cut the sandwich in half like they are supposed to do 0/10 very displeased will not return and highly suggest everyone else to not go here employees have no customer service skills
Atmosphere: 1
Food: 1
Service: 1
Woman was rude one of my sandwiches didn't even have meat on it spent 60$ on 5 sandwiches I was there 45min they very slow
Parking: Please don't go to that one every other subway in cleveland is good that was my first time there it was awful
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
Every time I order from this location on DoorDash they always forget to put the chips and drinks in the bag. Not sure if they expect the delivery driver to get them or what but it’s happening a lot more often. And if I try to order on Ubereats they always cancel my order
Atmosphere: 1
Food: 5
Service: 1
The older women at this location is very rude I said something about half of my bread is missing the meat she looked at me an said well then call corporate if u have a problem wish I would of gotten her name bc I would put it on here. So I just walked out after they done made two sandwiches an was on my last order. So pay for that one butter cup.
Atmosphere: 1
Food: 1
Service: 1
Each time I do door dash and specifically request certain sauces, my order still comes how the restaurant chooses to make it. This is the 3rd time! You can’t get a live person by phone to make a formal complaint. Disappointing
Very disappointed. We try many Subways while on the road trying to eat healthier. This store is among the least in service and customer care. The gent sneezed while cutting the bread and then was not generous with any of the toppings. To top it off, bathroom is off limits to customers.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
I used to cut a v in the top of the bun and put it in there
Mermaids don't seem as tasty as they used to be maybe it's just being cut thinner in
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Subway Club
Franchise owner clearly given staff orders to use barely any food. Never been to a subway with such pitiful portions. Skip this one and go somewhere else. No veggie patties either.
Atmosphere: 2
Food: 2
Service: 1
It was a sloppy meatball sub. Granddaughter couldn't eat it.
Atmosphere: 3
Food: 4
Service: 3
Dont order online unless you check your stuff before you leave the store!! I made that mistake and didnt get my almost $2 avocado i paid for ???
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Doritos Cool Ranch
I went in with my mother and a family friend because we needed something to eat before donating plasma. We were in a hurry and tried ordering in store and on the app to use my rewards. When we got the online order, it was mixed up with another order. We had sat down and checked the two subs to make sure it was ours, meaning we had touched it. The lady with the other order was also waiting in store. They gave us our correct order after some time, before the other lady was given hers. As you can see in the picture, we wanted the Veggie Delite toasted and we requested for it to be toasted a second time. We had to walk back up to the counter to say it wasn’t toasted at all. As I was walking up, the staff had their backs to us and sighed really loudly before saying, “oh my god, what is it now?!”. The lady still waiting for her order was just as shocked as I was when hearing this. They did not handle our food with care when they took it back from us and threw it into the toaster. Once it was done, they were not friendly and felt like they just wanted to get us out of the store. It ended up looking very burnt and we just left. We did not want to deal with them any longer. Definitely would not recommend going to this establishment until they change their staff.
Edited to add: I just finished drinking the fruit punch Gatorade that I got while here and it is 3 months expired! May 27th, 2024. Today is August 20th, 2024.
Dietary restrictions: We needed foods that were not fatty in order to make our plasma donations go quickly.
Atmosphere: 1
Food: 1
Service: 1
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