unfortunately i ordered here and the order was all kinds of messed up and we paid extra for things and never received them. i have been calling this location for weeks and i never even get to hear the phone ring like the phones are constantly off. i’ve filed complaints online and haven’t heard back. just wanted a refund or replacement order i’m just really disappointed . the employee working was also rude.
Atmosphere: 1
Food: 1
Service: 1
Russell Simms
Local 3 News says they nearly got a failing report card due to a slicer that hadn't been cleaned in days. 🤢
Yoselin Olivas
Employees were very rude and disrespectful. They were rushing us and threatening to call the cops when we were deciding what to order. Yelled at us for no reason. I would not come here.
Atmosphere: 1
Food: 1
Service: 1
Corey Gary
As we walk up to this subway they lock.the doors and turn the lights off ,store hours are clearly on the window .it says they close at 10 pm. Its 7:48 pm what a great place 👌
Atmosphere: 1
Food: 1
Service: 1
David
Went and ordered a footlong steak and cheese, they didn't have most of the breads ready only white and wheat and I can understand that part but the overall quality was absolutely terrible. There is more lettuce on my sub that meat. Completely unacceptable service.
Atmosphere: 1
Food: 1
Service: 1
james
Blonde lady with tattoos has the worst attitude ever, was slow, very very rude to me AND my kids, if she’s working you should probably just turn around and leave. Worst subway in cleveland by far.
Atmosphere: 1
Food: 1
Service: 1
Sieda Barrett
I placed the order as me and my son were talking the greenway at 4, the app said my order would be ready at 4:25. I didn’t get my order until 4:40, there was only 1 order ahead of mine and they waited 20 minutes to get their order. when I received my order my flat bread was hard and my sandwich was literally thrown together, a sloppy mess. I never try to leave bad reviews but this was literally ridiculous.
Atmosphere: 2
Food: 1
Service: 1
Angie Bradshaw
Asked for heated not toasted and got toasted two different times.
Atmosphere: 4
Food: 4
Service: 4
Amber Laughlin
Made an online order for two subs, a personal pizza, and a salad. An hour later we finally get the order and it is completely wrong. Subs not toasted, wrong bread, hardly any veggies or meat, they couldnt cook the pizza so we didn't get that at all, and the salad was completely frozen. I tried calling multiple times to no avail. Just a pre recorded message saying they were helping other customers and couldn't answer the phone. Tried to get a refund for the pizza and all they could tell me was to contact Peggy Murphy for the refund, whoever that is. Subway has definitely gone down hill bad.
Food: 1
Dallas P
Went to subway on Keith street in the cooks parking lot, as soon as I walk in there is 3 people sitting down so I walk up and grab my mobile order. Please explain why there is 3 people there but they can't toast bread or cut a sandwich in half. My fiance is pregnant and of course her sandwich was completely wrong. Try to call them and it's like it won't go through, tried to call the other subways and same thing. Get it together Subway, disappointing as hell
They always get something wrong. Can never contact anyone to make it right. Ordered my sandwich and it came on flatbread instead of multigrain like I requested. Oh well
Atmosphere: 1
Food: 3
Service: 1
TERESA SWEARENGIN
Terrible experience as the service person was rude and short with me! As this was the only person in the store, I can only assume the employee was in management. This employee was a sorry excuse for a service person, never the less a member of a management team!
Who ever owns all of cleveland is an idiot. I called every cleveland branch to the same voice-mail no one could ever answer simple question do you have this bread but all voice-mail is full.
Riley W
has had the same poor woman working alone, open until close, the last several times ive been here
Crystal Crowe
The lady that made our sandwiches was super sweet.
unfortunately i ordered here and the order was all kinds of messed up and we paid extra for things and never received them. i have been calling this location for weeks and i never even get to hear the phone ring like the phones are constantly off. i’ve filed complaints online and haven’t heard back. just wanted a refund or replacement order i’m just really disappointed . the employee working was also rude.
Atmosphere: 1
Food: 1
Service: 1
Local 3 News says they nearly got a failing report card due to a slicer that hadn't been cleaned in days. 🤢
Employees were very rude and disrespectful. They were rushing us and threatening to call the cops when we were deciding what to order. Yelled at us for no reason. I would not come here.
Atmosphere: 1
Food: 1
Service: 1
As we walk up to this subway they lock.the doors and turn the lights off ,store hours are clearly on the window .it says they close at 10 pm. Its 7:48 pm what a great place 👌
Atmosphere: 1
Food: 1
Service: 1
Went and ordered a footlong steak and cheese, they didn't have most of the breads ready only white and wheat and I can understand that part but the overall quality was absolutely terrible. There is more lettuce on my sub that meat. Completely unacceptable service.
Atmosphere: 1
Food: 1
Service: 1
Blonde lady with tattoos has the worst attitude ever, was slow, very very rude to me AND my kids, if she’s working you should probably just turn around and leave. Worst subway in cleveland by far.
Atmosphere: 1
Food: 1
Service: 1
I placed the order as me and my son were talking the greenway at 4, the app said my order would be ready at 4:25. I didn’t get my order until 4:40, there was only 1 order ahead of mine and they waited 20 minutes to get their order. when I received my order my flat bread was hard and my sandwich was literally thrown together, a sloppy mess. I never try to leave bad reviews but this was literally ridiculous.
Atmosphere: 2
Food: 1
Service: 1
Asked for heated not toasted and got toasted two different times.
Atmosphere: 4
Food: 4
Service: 4
Made an online order for two subs, a personal pizza, and a salad. An hour later we finally get the order and it is completely wrong. Subs not toasted, wrong bread, hardly any veggies or meat, they couldnt cook the pizza so we didn't get that at all, and the salad was completely frozen. I tried calling multiple times to no avail. Just a pre recorded message saying they were helping other customers and couldn't answer the phone. Tried to get a refund for the pizza and all they could tell me was to contact Peggy Murphy for the refund, whoever that is. Subway has definitely gone down hill bad.
Food: 1
Went to subway on Keith street in the cooks parking lot, as soon as I walk in there is 3 people sitting down so I walk up and grab my mobile order. Please explain why there is 3 people there but they can't toast bread or cut a sandwich in half. My fiance is pregnant and of course her sandwich was completely wrong. Try to call them and it's like it won't go through, tried to call the other subways and same thing. Get it together Subway, disappointing as hell
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They always get something wrong. Can never contact anyone to make it right. Ordered my sandwich and it came on flatbread instead of multigrain like I requested. Oh well
Atmosphere: 1
Food: 3
Service: 1
Terrible experience as the service person was rude and short with me! As this was the only person in the store, I can only assume the employee was in management. This employee was a sorry excuse for a service person, never the less a member of a management team!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chocolate Chip Cookie, Cold Cut Combo, Bottle of Coca-Cola Classic
Who ever owns all of cleveland is an idiot. I called every cleveland branch to the same voice-mail no one could ever answer simple question do you have this bread but all voice-mail is full.
has had the same poor woman working alone, open until close, the last several times ive been here
The lady that made our sandwiches was super sweet.
Atmosphere: 5
Food: 5
Service: 5
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