Village Bake Shop

I ordered a smash cake & cupcakes 4 days ago for my daughters birthday which is TOMORROW! I called this morning at 9am and asked if I could pickup early since my scheduled pickup was at 11. They said no and that they were just starting to work on the cake. The village has been my go-to for cakes for the last 4 years, and the quality of work has been phenomenal but the cake I picked up today was horrible. The cupcakes are fine but the design I asked for on the smash cake was very sloppy and thrown together and doesn’t look like a professional did it, nor what I asked for. I will not be returning to get another cake from them again. The front desk worker is also extremely unfriendly both times I came into the store. Now it is the day before and thankfully I found an actual professional to make me a completely new cake.

As always the snacks are AMAZING! My issue is the worker behind the counter. The last 2-3 times me and my fiance have went the worker has had the worst attitude. Hopefully she gets a better attitude or a replacement gets found because it definitely ruins the experience.

Atmosphere: 1

Food: 5

Service: 1

One of our vendors brought a dozen doughnuts to our office…and that may be the best doughnut I have ever had!

Food: 5

i called today (Valentines Day ) to see if they had a heart shaped cake decorated and she said yes with purple and pink flowers . My husband picked it up so he didnt look at it . First of all the girl said they didnt put one back for me and would have to make me one. The cake is a plain white round cake with tea cookies around it and the cake is so stale it tasted like it had sat out on counter uncovered for 2 weeks ! We have ordered lots of cakes for every occasion but this was the worse and last couple birthday cakes I ordered were terribly stale !!! I will need to find another cake baker now !

Cake was dry. I got it for a birthday and wished I hadn't. I was really hoping for better. This was my first time buying a cake from them and I won't be buying another.

Food: 1

Couple weeks ago, I walked in picked up two cream horns. They were fantastic, soft, tender, delicious went back today picked two more up both of them or stale and rock hard

Food: 3

Service: 5

I had a problem getting my cookies delivered but I finally got in touch with the bakery. They refunded my money and sent me my cookies. Their thumbprint cookies are the best!

Atmosphere: 5

Food: 5

Service: 5

I ordered thumbprint cookies as Christmas gifts. Three orders were to be delivered on December 19 and one order on December 21. None have been delivered and the bakery will not return my calls or emails. Are they going out of business?

Service: 1

My local family ordered me cookies for christmas. Due to be delivered before christmas. The tracking number showed up on my USPS app "awaiting to be shipped" FOR OVER A WEEK. these cookies were packed up, and left on a shelf at the bakery for over a week.

You shipped me week old cookies, and didn't ship them for over a week, for what reason? I emailed you guys to get a reason for this and was left with no answer.

The person who ordered the cookies needs to be refunded for week old cookies arriving a week late

Kept 40 dollars and never sent items

I cannot express how pleased I was with my son's 25th birthday cake!!! It looked amazing!!! It was exactly what he was wanting. I placed the order over the phone and Tara was so nice and helpful!!

Over 80 dollars for the wrong things is ridiculous. If I could give them a zero I would. This is the second year they have messed up my cake. The cake is clearly not red and black and is instead a peach and charcoal. At pick up she blamed the type of icing if you can’t get the correct color because of icing disclose that when I order and offer a solution or ask if I want a different color or icing. Or before I pick up the cake. Pickup was scheduled at 12 and wasn’t ready after until way after 2. I ordered strawberry filling which is no where to be found. On top of that the cake is dry and flavorless. Not to mention I was charged for cherries that are no where to be found. The red ribbon which is the wrong color compared to the inspo pick makes it more obvious the cake isn’t red. The cake is the ugliest shade of peach. The picture is also too small. Safe to say we will not be giving them a third chance they’ve really fell off since they switched owners which is a shame we truly used to enjoy shopping with the village.

Atmosphere: 1

Food: 1

Service: 1

Few months ago I made the mistake of not going to Townhouse bake shop, instead i decided to try village green and first of all the girl forgot the chocolate burgers I asked for and i had to drive back, she said i thought you changed your mind, i ended up paying an extra $15 for nasty dryed out chocolate donuts, they seemed like they had been sitting there for 2 days straight. Townhouse is the way to go, I will never go back to village green.

Love this place great bake goods, pick some up to take out of state I recommend cream horns

Atmosphere: 5

Food: 5

Service: 5

I love this bakery! The thumbprints are so good and the staff is super nice!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Wedding Cake, Apple, Muffins, Cinnamon Bun, Strawberry Birthday Cake, Blondies, Petit Fours, Cupcake w Icing, Dozen Glazed Donuts, Seasonal Cookies - Icing Deocrated - Unwrapped, 1 Cream Horn