They cant get a simple order correct and the wrong burger and fries were cold. Don't waste your time with this store. Simply incompetent and dont care.
Atmosphere: 1
Food: 1
Service: 1
Charlie MIchaels
I like their new breakfast biscuits
Atmosphere: 4
Food: 5
Service: 5
Kim Creasman
The grand can do without the biggie bags
Atmosphere: 5
Food: 5
Service: 5
Jessica Chiolo
Baylee helped me and she was beyond kind and offered great service. Thank you
Jeanette Crawford
I go to this Wendy’s almost every morning for 1 chicken biscuit. Today I was in line for almost 20 minutes just for them to be wondering what my order even was when I got to the window. There’s a couple older women that are either passive aggressive or just don’t say anything to you, like they did today. There’s a younger guy that works the window sometimes and he’s the best, upbeat and friendly. I feel bad for him because none of these reviews reflect how he treats customers, because a majority of the rest of the team hates their job and makes sure the customer knows about it.
Most people there at 8am like I was have places to be, and can’t afford to be there for 20minutes yall need to fix the whole restaurant.
Another one of the past times I was there they tried to make me go inside because they rang my mobile drive through order up as carry out. I had already been in the drive thru line for over 10 minutes, I wasn’t going inside, they literally had my order sitting right there and I refused to just give it to me, so I sat there until they did. And no I didn’t ring it in wrong, I even showed them my phone said drive thru.
I worked in fast food for 5 years at a place far busier than this, so i understand to a certain degree, but it truly isn’t that hard.
Atmosphere: 3
Food: 5
Service: 2
Caleb John
The staff at 6pm on August 13th was super awesome.i love when y'all give me a cup of ice. They went above and beyond to make sure I was satisfied. The staff was very supportive and helpful and made me feel like a value customer. This is my home away from home. This is my heaven.
Atmosphere: 5
Food: 5
Service: 5
Zachary Simpson
Always missing the butter and sour cream for the baked potato, but still better than all other Wendy's in the area.
Atmosphere: 4
Food: 4
Service: 4
Kendall Kukta
Rude drive-thru worker and they forgot some of our food
I go through the drive thru on Stuart Road and they are very fast and accurate. The food is always great and the staff is friendly!
Atmosphere: 5
Food: 5
Service: 5
Adam Payne
I come here quite frequently with my little one. Every single time we are greeted with smiles and always incredibly helpful and courteous. This is the real reason for my review. The food is to be expected by a fast food chain but it never misses for us everytime we come. If I could give a higher review on service I would. The place is typically very clean as well. I recommend this one over ANY of the others in Cleveland.
Atmosphere: 5
Food: 4
Service: 5
Scott Nichols
Best Wendy's ever
Atmosphere: 5
Food: 5
Service: 5
Stacey Dorsey
I visited Wendy's to try the new Baconator, but unfortunately, my experience was disappointing. The burger was overcooked and hard on the edges, and the excessive amount of mustard and ketchup made it difficult to eat. The fries were also overcooked with brown spots, and the Frosty with brownie batter tasted overly sweet. The money that I spent here for two meals was so ridiculous, and the food that I got was just so bad. Given the poor reviews, I think this location needs improvement. I will never eat here again. Checkers has this place beat.
Food: 1
Allyson M
This is the best wendys ever. Starla is a rockstar and the other staff who helped me was amazing. Best wendys experience ever. I always love this location.
Good food for 5 bucks can't beat it. Lol.
They cant get a simple order correct and the wrong burger and fries were cold. Don't waste your time with this store. Simply incompetent and dont care.
Atmosphere: 1
Food: 1
Service: 1
I like their new breakfast biscuits
Atmosphere: 4
Food: 5
Service: 5
The grand can do without the biggie bags
Atmosphere: 5
Food: 5
Service: 5
Baylee helped me and she was beyond kind and offered great service. Thank you
I go to this Wendy’s almost every morning for 1 chicken biscuit. Today I was in line for almost 20 minutes just for them to be wondering what my order even was when I got to the window.
There’s a couple older women that are either passive aggressive or just don’t say anything to you, like they did today. There’s a younger guy that works the window sometimes and he’s the best, upbeat and friendly. I feel bad for him because none of these reviews reflect how he treats customers, because a majority of the rest of the team hates their job and makes sure the customer knows about it.
Most people there at 8am like I was have places to be, and can’t afford to be there for 20minutes yall need to fix the whole restaurant.
Another one of the past times I was there they tried to make me go inside because they rang my mobile drive through order up as carry out. I had already been in the drive thru line for over 10 minutes, I wasn’t going inside, they literally had my order sitting right there and I refused to just give it to me, so I sat there until they did. And no I didn’t ring it in wrong, I even showed them my phone said drive thru.
I worked in fast food for 5 years at a place far busier than this, so i understand to a certain degree, but it truly isn’t that hard.
Atmosphere: 3
Food: 5
Service: 2
The staff at 6pm on August 13th was super awesome.i love when y'all give me a cup of ice. They went above and beyond to make sure I was satisfied. The staff was very supportive and helpful and made me feel like a value customer. This is my home away from home. This is my heaven.
Atmosphere: 5
Food: 5
Service: 5
Always missing the butter and sour cream for the baked potato, but still better than all other Wendy's in the area.
Atmosphere: 4
Food: 4
Service: 4
Rude drive-thru worker and they forgot some of our food
Atmosphere: 3
Food: 1
Service: 1
Got my whole order wrong. It was horrible food
Restaurantji Recommends
I go through the drive thru on Stuart Road and they are very fast and accurate. The food is always great and the staff is friendly!
Atmosphere: 5
Food: 5
Service: 5
I come here quite frequently with my little one. Every single time we are greeted with smiles and always incredibly helpful and courteous. This is the real reason for my review. The food is to be expected by a fast food chain but it never misses for us everytime we come. If I could give a higher review on service I would. The place is typically very clean as well. I recommend this one over ANY of the others in Cleveland.
Atmosphere: 5
Food: 4
Service: 5
Best Wendy's ever
Atmosphere: 5
Food: 5
Service: 5
I visited Wendy's to try the new Baconator, but unfortunately, my experience was disappointing. The burger was overcooked and hard on the edges, and the excessive amount of mustard and ketchup made it difficult to eat. The fries were also overcooked with brown spots, and the Frosty with brownie batter tasted overly sweet. The money that I spent here for two meals was so ridiculous, and the food that I got was just so bad. Given the poor reviews, I think this location needs improvement. I will never eat here again. Checkers has this place beat.
Food: 1
This is the best wendys ever. Starla is a rockstar and the other staff who helped me was amazing. Best wendys experience ever. I always love this location.
Atmosphere: 5
Food: 5
Service: 5
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