I ordered from the Craft menu today and asked for a refill of regular drip coffee, as I was told it was available. However, the owner suddenly said that I couldn't get a refill unless I had my own cup. After checking with Starbucks headquarters, I found that no such policy exists. Trying to save a single cup at the cost of customer satisfaction, this store has lost my business for good. I have no intention of returning, and I will also be telling others to avoid this location.
Atmosphere: 3
Food: 3
Service: 1
Chloe Huling-Dorsett
This team is great! Coffee and the rest of our order were perfect.
Atmosphere: 5
Food: 5
Service: 5
Marcus Smith
The drive thru male was extremely rude today must be new or needs trained in customer service. I definitely will by pass this Starbucks until he is off drive thru.
Atmosphere: 1
Food: 5
Service: 1
Janelle Merritt
I have a dairy allergy and the woman making the drinks took time to ask me if I needed clean pitchers and a new steam wand! This was so thoughtful and rare! I typically have to watch to ensure the barista remembers to use the alternative milk, but I knew I could trust her because of these extra questions she asked and how attentive she was. She said she had allergies too so she understood and I am grateful. I hope you can figure out who it was. I tried to catch her name without being awkward. Maybe Keeghan or Meeghan or something like that?! I appreciate you!!
Atmosphere: 5
Food: 5
Service: 5
Tabbitha Stephens
Super nice great atmosphere loved it
Atmosphere: 5
Food: 5
Service: 5
Dan Thrailkill
Be prepared. This is the slowest Starbucks on 75. Took me 10 minutes to get a brewed coffee.
Atmosphere: 2
Food: 4
Service: 2
Jill Boshears
They had no customers, no one in the drive thru and three employees never acknowledged us at all. They just stood there laughing.
Atmosphere: 1
Food: 1
Service: 1
Linda Diebel
Ordered a Refresher, peppermint mocha cold brew, flat white. None were right. No foam on flat white. Cold brew tastes burnt. Not consistent.
Atmosphere: 3
Food: 1
Service: 3
Jay'Lise Noe
Alexis is so helpful friendly kind and accommodating Brandy helped me find a different drink Addie was a nice help as well
Atmosphere: 5
Food: 5
Service: 5
Jerome Kerkhoff
To the regional manager. Why make the customer ask for a straw or sleeve after we receive the drink order? You have now made things more inefficient for your staff having to consistently stop what they are doing and go get a sleeve or straw. Your job as a “regional” manager to support the store and help them find better and more efficient ways of serving the customer.
I always order the same drink, a Cafe vanilla frap with 1 extra scoop of van powder, and Java chips, 2x blended... I consistently get the vanilla bean frap, and when I want it made right, I don't get the extra van powder, or 2x blend... I don't think it's that hard, but I'm not a Starbucks employee... maybe if there was a book that shows the difference between the 2, it wouldn't be a common mistake.
I ordered from the Craft menu today and asked for a refill of regular drip coffee, as I was told it was available. However, the owner suddenly said that I couldn't get a refill unless I had my own cup. After checking with Starbucks headquarters, I found that no such policy exists. Trying to save a single cup at the cost of customer satisfaction, this store has lost my business for good. I have no intention of returning, and I will also be telling others to avoid this location.
Atmosphere: 3
Food: 3
Service: 1
This team is great! Coffee and the rest of our order were perfect.
Atmosphere: 5
Food: 5
Service: 5
The drive thru male was extremely rude today must be new or needs trained in customer service. I definitely will by pass this Starbucks until he is off drive thru.
Atmosphere: 1
Food: 5
Service: 1
I have a dairy allergy and the woman making the drinks took time to ask me if I needed clean pitchers and a new steam wand! This was so thoughtful and rare! I typically have to watch to ensure the barista remembers to use the alternative milk, but I knew I could trust her because of these extra questions she asked and how attentive she was. She said she had allergies too so she understood and I am grateful. I hope you can figure out who it was. I tried to catch her name without being awkward. Maybe Keeghan or Meeghan or something like that?! I appreciate you!!
Atmosphere: 5
Food: 5
Service: 5
Super nice great atmosphere loved it
Atmosphere: 5
Food: 5
Service: 5
Be prepared. This is the slowest Starbucks on 75. Took me 10 minutes to get a brewed coffee.
Atmosphere: 2
Food: 4
Service: 2
They had no customers, no one in the drive thru and three employees never acknowledged us at all. They just stood there laughing.
Atmosphere: 1
Food: 1
Service: 1
Ordered a Refresher, peppermint mocha cold brew, flat white. None were right. No foam on flat white. Cold brew tastes burnt. Not consistent.
Atmosphere: 3
Food: 1
Service: 3
Alexis is so helpful friendly kind and accommodating Brandy helped me find a different drink Addie was a nice help as well
Atmosphere: 5
Food: 5
Service: 5
To the regional manager. Why make the customer ask for a straw or sleeve after we receive the drink order? You have now made things more inefficient for your staff having to consistently stop what they are doing and go get a sleeve or straw. Your job as a “regional” manager to support the store and help them find better and more efficient ways of serving the customer.
Atmosphere: 5
Food: 5
Service: 5
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Always friendly and respectful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich, Bakery
People behind the counter were rude
Atmosphere: 4
Service: 4
Wet clean, wonderful staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale & Mushroom Egg Bites, Bacon Gouda & Egg Sandwich
I always order the same drink, a Cafe vanilla frap with 1 extra scoop of van powder, and Java chips, 2x blended... I consistently get the vanilla bean frap, and when I want it made right, I don't get the extra van powder, or 2x blend... I don't think it's that hard, but I'm not a Starbucks employee... maybe if there was a book that shows the difference between the 2, it wouldn't be a common mistake.
Atmosphere: 5
Food: 4
Service: 3
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