I cannot believe that I put in my order over my phone checked in immediately under two minutes from putting in my order and they made me wait. Having only a drink mind you until they filled multiple multiple food orders. I push the button to make sure that they saw my check-in they said yes they still have two more orders in front of me as it if you can’t bring a drink out with someone’s combo I was a server for many many years. that’s how it supposed to work not this way. I hardly ever complain, but when I finally got my drink, it does not even have any ice in it. It’s disgusting. I was in a super big hurry almost left without it probably wouldn’t even been this upset if I had because it’s a huge disappointment, considering the weight. And even if the food orders came in before my order, my point is, it’s just a drink get it with the other customers drink and go on and get someone else out of there to get your stall free because obviously it was made or my eyes would not have been melted and my drink would not taste like crap
Sandra “Sandy” Papapietro
Good food and shakes. Brings back the old days.
Atmosphere: 5
Food: 5
Service: 5
joshua hartt
Who ever worked Aug 1 2025 on the headset is this
kelly post
i ordered two drinks and it came too 9 dollars. i payed with cash and the brown haired girl with glassss only gave me 4 dollars back when i payed with a 20. my husband goes to get the change back and he sees the girl get it from the desk and ask him if he needs anything. she then hands him 6 dollars back and says “sorry i’m just bad at change”. he didn’t even get to tell her he had only 4 dollars she knew the exact amount. weird experience just wanted two drinks. seems like some people are running a scam.
Atmosphere: 1
Food: 4
Service: 1
Chad Gregg
Make sure you always tip your server she will be smiling as she brings your food to your car
Atmosphere: 4
Food: 4
Service: 5
Larry Long
Ordered online the app. Great experience
Atmosphere: 5
Food: 5
Service: 5
Joseph Matlock
Waited 45 minutes just for a guy to walk out and say they were out of an item and they hadn’t started making our order.
Atmosphere: 1
Food: 1
Service: 1
Mark L
Got food wrong
Food: 1
Service: 2
dre
Always delious
Atmosphere: 5
Food: 5
Service: 5
avery wright
All 3 of the corn dogs I ordered came out burned, after the fact that they forgot the 3 corn dogs to begin with and along with the burger and mozzarella sticks.
I Never write reviews for fast food but I had to for this experience. We got triple smash burgers and omg they were so delicious!!! The burger was put into box with care. Perfectly placed patties on the bun. I know its dumb to mention it but so often when you get fast food it looks like they tried to make it ugly or really angry and fast while making it. Chili cheese fries are always delicious and a cherry coke to wash it all down. Just fantastic. Everything boxed with care. It was a fairly long wait, however, very understandable because it was packed and food came out hot and fresh, even the fries. It was like it was cooked to order. Highly recommend those new smash burgers!
Atmosphere: 5
Food: 5
Service: 5
Luke Hammock
This is where I go religiously to buy a Banana 🍌 Milkshake and I haven't been let down yet.
Atmosphere: 4
Food: 4
Service: 4
Jessa Anderson
I used to love sonic i went all the time for cheese fries then they changed them like why mess up something that's already perfect. I won't ne back
Food: 2
Service: 2
Recommended dishes: Mozzarella Sticks
Vicky Horn
I go there frequently even though rarely do we get what we order and it's always a huge deal to get it fixed so really it no different Than most other times I go there
Food: 4
Service: 2
Recommended dishes: Hot Fudge, Fries
Terry Hassler
I love Sonic and regularly visit the Crossville and Knoxville locations. The food is always on point and comes out quickly. However, the odd thing about the Cookeville location is there is no regular installed drive through. This is fine and dandy if the food comes out quickly but on my first visit here, I waited 17 minutes for the carhop to deliver. The food was perfect but the service at this location was lackluster this day. I'll be back for another go at it next week and we'll see if it was a fluke or the way the Cookeville location is ran.
I cannot believe that I put in my order over my phone checked in immediately under two minutes from putting in my order and they made me wait. Having only a drink mind you until they filled multiple multiple food orders. I push the button to make sure that they saw my check-in they said yes they still have two more orders in front of me as it if you can’t bring a drink out with someone’s combo I was a server for many many years. that’s how it supposed to work not this way. I hardly ever complain, but when I finally got my drink, it does not even have any ice in it. It’s disgusting. I was in a super big hurry almost left without it probably wouldn’t even been this upset if I had because it’s a huge disappointment, considering the weight. And even if the food orders came in before my order, my point is, it’s just a drink get it with the other customers drink and go on and get someone else out of there to get your stall free because obviously it was made or my eyes would not have been melted and my drink would not taste like crap
Good food and shakes. Brings back the old days.
Atmosphere: 5
Food: 5
Service: 5
Who ever worked Aug 1 2025 on the headset is this
i ordered two drinks and it came too 9 dollars. i payed with cash and the brown haired girl with glassss only gave me 4 dollars back when i payed with a 20. my husband goes to get the change back and he sees the girl get it from the desk and ask him if he needs anything. she then hands him 6 dollars back and says “sorry i’m just bad at change”. he didn’t even get to tell her he had only 4 dollars she knew the exact amount. weird experience just wanted two drinks. seems like some people are running a scam.
Atmosphere: 1
Food: 4
Service: 1
Make sure you always tip your server she will be smiling as she brings your food to your car
Atmosphere: 4
Food: 4
Service: 5
Ordered online the app. Great experience
Atmosphere: 5
Food: 5
Service: 5
Waited 45 minutes just for a guy to walk out and say they were out of an item and they hadn’t started making our order.
Atmosphere: 1
Food: 1
Service: 1
Got food wrong
Food: 1
Service: 2
Always delious
Atmosphere: 5
Food: 5
Service: 5
All 3 of the corn dogs I ordered came out burned, after the fact that they forgot the 3 corn dogs to begin with and along with the burger and mozzarella sticks.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
HIGHLY RECOMMEND THE SMASH BURGERS!!!
I Never write reviews for fast food but I had to for this experience. We got triple smash burgers and omg they were so delicious!!! The burger was put into box with care. Perfectly placed patties on the bun. I know its dumb to mention it but so often when you get fast food it looks like they tried to make it ugly or really angry and fast while making it. Chili cheese fries are always delicious and a cherry coke to wash it all down. Just fantastic. Everything boxed with care. It was a fairly long wait, however, very understandable because it was packed and food came out hot and fresh, even the fries. It was like it was cooked to order. Highly recommend those new smash burgers!
Atmosphere: 5
Food: 5
Service: 5
This is where I go religiously to buy a Banana 🍌 Milkshake and I haven't been let down yet.
Atmosphere: 4
Food: 4
Service: 4
I used to love sonic i went all the time for cheese fries then they changed them like why mess up something that's already perfect. I won't ne back
Food: 2
Service: 2
Recommended dishes: Mozzarella Sticks
I go there frequently even though rarely do we get what we order and it's always a huge deal to get it fixed so really it no different Than most other times I go there
Food: 4
Service: 2
Recommended dishes: Hot Fudge, Fries
I love Sonic and regularly visit the Crossville and Knoxville locations. The food is always on point and comes out quickly. However, the odd thing about the Cookeville location is there is no regular installed drive through. This is fine and dandy if the food comes out quickly but on my first visit here, I waited 17 minutes for the carhop to deliver. The food was perfect but the service at this location was lackluster this day. I'll be back for another go at it next week and we'll see if it was a fluke or the way the Cookeville location is ran.
Parking: No drive through.
Atmosphere: 4
Food: 5
Service: 3
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