Starbucks
548 S Willow Ave, Cookeville
(931) 901-2039
Recent Reviews
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Some places do more than serve coffee—they quietly improve your world. This shop has a rare gift for remembering people, not just orders. Every visit feels intentional, like a small but powerful reminder that being seen matters. Their sensational customer service turns routine moments into meaningful ones, greeting you by name and knowing your usual before you ask. It’s the kind of place where familiarity becomes comfort and care becomes community. One cup at a time, they create positive change simply by showing up with excellence.
Atmosphere: 5
Food: 5
Service: 5
Kailey and Molly always have a smile and kind word no matter how busy they are. These ladies have helped turn rough mornings around on more than one occasion.
Atmosphere: 5
Food: 5
Service: 5
I'm writing this review in line waiting for my order. It is incredibly busy right now but this is an enjoyable experience. One of the workers by the name of Aly is keeping all of the customers engaged and creating a really fun environment to be in. 11/10 recommend coming here no matter how busy it is. Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
No stars waited 20minutes for the girl behind the counter rudely has an attitude and tosses our bag down don't look at us turns straight around and walks away I will be going to corporate
Kailey is such a delight. Her positivity is such a soul refresher. Hearing her call me “Queen” literally changes the trajectory of my day. Please don’t stop being your positive self! Your positivity sometimes jump starts my day!
Atmosphere: 5
Food: 5
Service: 5
Omg these ladies are amazing. I saw this pumpkin cookie crumble frap on tik Tok and they made it happen for me. This thing is so beautiful and delicious and perfect to kick off the spooky season!
Atmosphere: 5
Food: 5
Service: 5
I just wanted to start out by saying I don’t come to Starbucks a lot, but when I do it’s because of the smiling faces, Kailey to be exact. Her positivity has brought me from the other location to visiting this one on willow every time because she makes my day! She ensures my order is right, gives me a little giggle, & sets the tone for my entire day. GIVE THAT GIRL A RAISE!
Atmosphere: 5
Food: 5
Service: 5
Coffee is always great at this location, and Kailey & Nora are the sweetest!
Atmosphere: 5
Food: 5
Service: 5
The night baristas are always nothing short of wonderful!!
Atmosphere: 5
Food: 4
Service: 5
employees are always nice but they are never consistent. i order the same drink on the app, matcha latte with oat milk and strawberry cold foam. some days its very good other days the matcha isnt even mixed in all the way, so foamy that it takes up half a cup, no cold foam, or no flavor whatsoever.
Restaurantji Recommends
Lucas makes the BEST drinks and is amazing! Give this man a promotion 🥇
Atmosphere: 5
Food: 5
Service: 5
Best coffee I've ever received from a Starbucks! You can really tell the employees love their job and the passion shows in what you receive. I frequent this location every time we come to visit family. We will go out of our way just to get the most amazing service possible!
Atmosphere: 5
Food: 5
Service: 5
I give this place 10 Stars if I could I was having such a rough morning getting everything together and I'm overwhelmed and I go to get a drink and they left a cute little message that says you got this and somebody paid for it don't know who but I recommend you to go to this Starbucks if you want outstanding service if you want great quality drinks great quality food and overall just a warm environment the little gestures matter I had to pull over because I was in tears I absolutely love this location
Atmosphere: 5
Food: 5
Service: 5
Wowowowowowow such an amazing store everyone is so amazing. And the always greet you with a smile! Love you guys!!!!!!!!
Atmosphere: 5
Food: 3
Service: 5
Coffee was great, friendly service. On a side note my friend and I came through the drive thru and the sweet girl who handed us our drinks was literally one of the most beautiful people I’ve seen. I didn’t catch her name, but she was Asian. Me and my friend are straight but we both agreed she was one of the most gorgeous people we’ve ever seen. Girl quit Starbucks and go be a model, literally stunning!
Atmosphere: 5
Food: 5
Service: 5
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