Steak 'n Shake
$ • Burgers, Fast Food
Hours:
1125 Interstate Dr, Cookeville
(931) 525-6742
About Steak 'n Shake
Customers' Favorites
Steak 'n Shake Reviews
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cashier SOPHIA was extremely rude! Will not be back! gave us 4 ketchup for 8 meals. when we asked for drink carriers for.our 8 drinks she rolled her eyes at us! she gave us.our 2 bags and shut the window, we knocked on the window to ask for ketchup, she gave us a dirty look and said excuse me super rude! SHE DOES NOT BELONG IN CUSTOMER SERVICE!! SHE NEEDS TO BE POLITE IF SHES WORKING THE WINDOW! IF NOT FIND ANOTHET JOB!!!
Ratings
Menu
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 12AM |
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Steak 'n Shake offers a dining experience with mixed results. While some customers have enjoyed their food and service, others have reported issues with ordering, receiving, and serving themselves. The menu features classic options like burgers, fries, and shakes, with a limited vegetarian selection, including a grilled cheese. The restaurant has made efforts to improve accessibility for wheelchair users. Overall, the quality of food is generally praised, especially for their delicious milkshakes and affordable burgers. Customers appreciate the large portions and tasty options like the garlic burger. Service can be inconsistent, with some guests experiencing the need to order via kiosk or computer, sometimes with added tips or fast service that requires quick cleanup of tables. Montana provided excellent service, being kind and patient while helping new customers navigate the kiosk, and personally checked to ensure everything was okay after the food was served. Despite some issues with the drink scan system and drink machines that didn’t work well, many still plan to return for the food, especially the milkshakes and burgers. The atmosphere can vary, but the food quality remains a highlight.