I placed an order through the app, when I got there they said they didn’t have anything on there system. I showed them my order and that I had already paid. They said they couldn’t make my order even though It had already been paid for. When I asked for a customer service number they said it’s on the app. Well on the app it only lets you call the store, so I hit the contact store button and watched them pick up the phone, proceeded to ask again for a customer service number because they could not give me a refund and they don’t have the customer service number. Subway only has the ai online and no customer service rep so now I out my money will never eat subway again
Atmosphere: 1
Food: 1
Service: 1
Joseph Smallwood
This subway is a joke, me and my wife are out 47 dollars and no subs. On the site we ordered 4 subs for pickup, not only one our side with the site but our bank account clearly shows payment went through. I get there at the time it says for our order to be ready. I walk in this gentleman tells me it's not come through on their side. Then proceeds to tell me that because it's not coming through he can't and won't make my subs even though we clearly paid for it. We'll our money went through somewhere because it sure came out of our bank account. We have a good amount of money in our account so it's not necessarily the 50 dollars but it's the principal that we work extremely hard for our money paid for our subs and now we are getting told we can't do anything for you. So be aware who ever the franchise owner is of this location is a crook and I am not shocked anymore with how this world is that a business would steal money from hardworking people then literally just shrug their shoulders. Please be aware of this location. Please please stay away these people are crooks me and my wife are now out 50 dollars and no subs we paid for.
Atmosphere: 1
Service: 1
Jeremy Craig
Our group ordered multiple orders and the staff were so kind and accommodating! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Jessica Phillips
The Counter employee decided to start and finish another large to go order while I stood there waiting to pay for my already finished order. Pitiful Service. I do not recommend this location. Cold Food now. If I could give a 0 I would.
Atmosphere: 1
Food: 1
Service: 1
Anton Gabriel
In the past, I've generally considered Subway a good restaurant, but now they carry a menu item that is so disgusting that I can't even fathom the idea of eating there. This item is the nacho sauce. It might be the worst sauce I've ever tasted in my life. I used to go to Subway once a week, but I haven't been back since I tried the spicy nacho chicken sub, and that was about 5 months ago. I desperately need them to get rid of this item so I can go back. It's nothing against this particular Subway, but this is the one where I tried that sub. Before this experience, Subway was a recurring stop for me. They earned my consistent business because they gave me a free cookie every time, even though I always used an online coupon. Please get rid of the nacho sauce Subway. There is a noticeable problem with the way this sauce is prepared. Perhaps it's ok if it's prepared as intended, but that's either not happening or it really is just that disgusting. I'll admit that commercials play an intricate role in putting Subway on my mind, but when I see the nacho sauce advertised, I truly gag and sometimes even throw up a little bit in my mouth.
Atmosphere: 4
Food: 2
Service: 4
Scott
Updating my review
This place has gone downhill. The employees don't care at all and it shows in the food and the service
Atmosphere: 1
Food: 1
Service: 1
Christopher Bowman
My recent trip to the Washington subway was a pleasant surprise when I was greeted by the new manager Heather. I was so pleased with the courteous service I received. Heather was so very kind and friendly while making sandwiches for us.
I have frequented this subway for the last few years and I can say this was the best experience I had since I started going.
A huge thank you to heather for being a rockstar.
Also a friendly reminder: “be kind to the staff, they are human beings too. Just because they work in service does not mean you have a right to yell scream and cuss. That could be your family.”
Atmosphere: 5
Food: 5
Service: 5
Bill
So let me tell you about my experience there today. The idiot that made my sandwiches for my online order. I went to pick them up and informed me that the 2 sandwiches I ordered they had no tomatoes, no jalapeños, no black olives no pickles. I complained about paying full price for which he repeatedly replied sorry boss, nothing I can do about it. How can a Subway stay in business with such poor quality of employees. Take my advice, FIND ANOTHER SUBWAY!!!!
These people don’t know how to do there job right making subs with left out ham,steak,turkey and more they don’t change it out like there supposed to and will food poison you don’t ever eat here!!!!
Chintan Patel
Worst subway in town. Please avoid going over here. Disrespecting customers. Don’t even deserve one star.
Katie Hall
The absolute worst customer service experience I’ve ever had. Guy said it was going to be a long time before he could get to me. Making an order for pickup. I was the only customer present. I ordered a 12” but wanted it cut in half as it’s for both my husband and I. He refused to cut it and instead put all the ingredients on one half of the sandwich and then cut one side 8” long and the other 4”, mixing the toppings together. He couldn’t care less about what he was doing, and didn’t cut the sandwich- ripping it in half. I don’t leave reviews but this was awful.
Tabitha Rice
Subway on Washington is the best one. Always fresh. And they don't just throw it together. I drive across town just to go to this one.
Great team and very clean store! Food was great!
Atmosphere: 5
Food: 5
Service: 5
I placed an order through the app, when I got there they said they didn’t have anything on there system. I showed them my order and that I had already paid. They said they couldn’t make my order even though It had already been paid for. When I asked for a customer service number they said it’s on the app. Well on the app it only lets you call the store, so I hit the contact store button and watched them pick up the phone, proceeded to ask again for a customer service number because they could not give me a refund and they don’t have the customer service number. Subway only has the ai online and no customer service rep so now I out my money will never eat subway again
Atmosphere: 1
Food: 1
Service: 1
This subway is a joke, me and my wife are out 47 dollars and no subs. On the site we ordered 4 subs for pickup, not only one our side with the site but our bank account clearly shows payment went through. I get there at the time it says for our order to be ready. I walk in this gentleman tells me it's not come through on their side. Then proceeds to tell me that because it's not coming through he can't and won't make my subs even though we clearly paid for it. We'll our money went through somewhere because it sure came out of our bank account. We have a good amount of money in our account so it's not necessarily the 50 dollars but it's the principal that we work extremely hard for our money paid for our subs and now we are getting told we can't do anything for you. So be aware who ever the franchise owner is of this location is a crook and I am not shocked anymore with how this world is that a business would steal money from hardworking people then literally just shrug their shoulders. Please be aware of this location. Please please stay away these people are crooks me and my wife are now out 50 dollars and no subs we paid for.
Atmosphere: 1
Service: 1
Our group ordered multiple orders and the staff were so kind and accommodating! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
The Counter employee decided to start and finish another large to go order while I stood there waiting to pay for my already finished order. Pitiful Service. I do not recommend this location. Cold Food now. If I could give a 0 I would.
Atmosphere: 1
Food: 1
Service: 1
In the past, I've generally considered Subway a good restaurant, but now they carry a menu item that is so disgusting that I can't even fathom the idea of eating there. This item is the nacho sauce. It might be the worst sauce I've ever tasted in my life. I used to go to Subway once a week, but I haven't been back since I tried the spicy nacho chicken sub, and that was about 5 months ago. I desperately need them to get rid of this item so I can go back. It's nothing against this particular Subway, but this is the one where I tried that sub. Before this experience, Subway was a recurring stop for me. They earned my consistent business because they gave me a free cookie every time, even though I always used an online coupon. Please get rid of the nacho sauce Subway. There is a noticeable problem with the way this sauce is prepared. Perhaps it's ok if it's prepared as intended, but that's either not happening or it really is just that disgusting. I'll admit that commercials play an intricate role in putting Subway on my mind, but when I see the nacho sauce advertised, I truly gag and sometimes even throw up a little bit in my mouth.
Atmosphere: 4
Food: 2
Service: 4
Updating my review
This place has gone downhill. The employees don't care at all and it shows in the food and the service
Atmosphere: 1
Food: 1
Service: 1
My recent trip to the Washington subway was a pleasant surprise when I was greeted by the new manager Heather. I was so pleased with the courteous service I received. Heather was so very kind and friendly while making sandwiches for us.
I have frequented this subway for the last few years and I can say this was the best experience I had since I started going.
A huge thank you to heather for being a rockstar.
Also a friendly reminder: “be kind to the staff, they are human beings too. Just because they work in service does not mean you have a right to yell scream and cuss. That could be your family.”
Atmosphere: 5
Food: 5
Service: 5
So let me tell you about my experience there today. The idiot that made my sandwiches for my online order. I went to pick them up and informed me that the 2 sandwiches I ordered they had no tomatoes, no jalapeños, no black olives no pickles. I complained about paying full price for which he repeatedly replied sorry boss, nothing I can do about it. How can a Subway stay in business with such poor quality of employees. Take my advice, FIND ANOTHER SUBWAY!!!!
Atmosphere: 1
Food: 1
Service: 1
Heather is back and it's good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club, Oven Roasted Turkey, Cold Cut Combo, Cinnabon Footlong Churro, Cookies, Chocolate Chip Cookie, Double Chocolate Cookie, Grilled Chicken, Rotisserie-Style Chicken, Oven Roasted Turkey & Ham, All-American Club, The Boss
Restaurantji Recommends
These people don’t know how to do there job right making subs with left out ham,steak,turkey and more they don’t change it out like there supposed to and will food poison you don’t ever eat here!!!!
Worst subway in town. Please avoid going over here. Disrespecting customers. Don’t even deserve one star.
The absolute worst customer service experience I’ve ever had. Guy said it was going to be a long time before he could get to me. Making an order for pickup. I was the only customer present. I ordered a 12” but wanted it cut in half as it’s for both my husband and I. He refused to cut it and instead put all the ingredients on one half of the sandwich and then cut one side 8” long and the other 4”, mixing the toppings together. He couldn’t care less about what he was doing, and didn’t cut the sandwich- ripping it in half. I don’t leave reviews but this was awful.
Subway on Washington is the best one. Always fresh. And they don't just throw it together. I drive across town just to go to this one.
Food: 5
Service: 5
Got some hotties working here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vitamin Water xxx, Subway Footlong Cookie, Double Chocolate Cookie
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