Dunkin' Donuts in Cordova

“Wanted to leave a review for the service i had today. I had an online order today that couldn't be completed because the store was out of Rockstar. Originally, I was going to leave with a lemonade and have to stop again before work for caffeine. Thankfully, the young lady working made sure i left with something i was happy with and was obviously trying to help!“

“I had one of the best customer service experiences at Dunkin’ Donuts in Cordova-off Germantown Parkway recently. I don’t usually stop here, but the restaurant next door was packed and I was in a rush. I decided to go through the drive-thru, and that’s when I first encountered the young man I want to highlight.

From the moment he spoke over the intercom, he was clear, patient, and very respectful. When I pulled up to the window, he greeted me with the same pleasant tone, a smile, and kept addressing me politely with “yes ma’am.” His professionalism stood out immediately.

Curious, I asked his age, and he told me he was just 22. (His parents truly did a fabulous job!) I was so impressed that after pulling off, I parked and went inside to personally tell him how much I appreciated his beautiful customer service. I even tried to leave him a tip, but he kindly told me he couldn’t accept it—because he’s the GM! I was stunned at his age, but not surprised given the way he carried himself.

Mr. TJ, if you happen to see this review—please continue to keep that amazing personality, leadership, and welcoming attitude. You made such an impression that I’ve already been back three days in a row!!“