Zaxby's Chicken Fingers & Buffalo Wings

The people working at night time they don’t know what they do they slow

Service: 1

i have frequented this location a lot over the past few months and i specifically drive to this location, which is out of my way, for one reason. derek! he always has an upbeat attitude and makes my day better by making me laugh or just simply being kind. even with our brief encounters through the drive thru daily i can tell he truly cares not only about his job but how we, the customers, feel. derek if you see this the girl in the red honda loves you and your hard work and care are not going unnoticed! keep up the great work!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried White Cheddar Bites, Extra Sauce

I ordered some chicken bacon ranch fries and they were delicious. It was a little pricey but well worth the money. The drive thru lady was polite and courteous to me. I will definitely be a return customer whenever I am in the area and in the mood for Zaxby’s

Atmosphere: 5

Food: 5

Service: 5

this is my favorite place to eat! this guy in drive thru always tells me to have a zaxtastic day and it always makes my day! thank you guys so much for always giving me quality food and being fast and friendly!

Atmosphere: 5

Food: 5

Service: 5

I am writing to formally file a complaint regarding the unacceptable experience I had at your Zaxby’s location at 1180 N Houston Levee Rd.

On this visit, my coworker ordered lunch for both of us. Her meal arrived soggy, with wings that were undercooked and unsafe to eat. My meal was also incorrect — I ordered the Great 8 meal, but only received five wings. Given the multiple issues, I returned to the store immediately with the uneaten meal to have it corrected.

Upon my arrival, I was met with immediate resistance and an unprofessional attitude from two employees, Markell and Kyel. Although I explained the situation calmly, they refused to assist me because I did not have the receipt on hand. They examined the food, falsely accused me of having eaten it, and dismissed my concerns with snide remarks and visible disrespect. Even more disturbing was their behavior at the drive-thru window: eye rolling, sarcastic comments, and visible mocking gestures while I was still present. This is not the level of professionalism or customer service I expect from any business, much less one I have supported for years.

To make matters worse, I was told I would have to repurchase the entire meal, as they “couldn’t verify” if it was ordered from their location. This experience was not only embarrassing, but also incredibly disappointing. I have been a loyal customer of Zaxby’s, but this situation has left me questioning whether I will ever return.

At this point, I expect a manager or district representative to contact me directly to resolve this matter appropriately. This situation warrants more than a standard apology. I believe management needs to seriously address the staff’s behavior and how they are representing the Zaxby’s brand.

Atmosphere: 1

Food: 1

Service: 1

The manager, Dil, was extremely friendly and professional. She was a breath of fresh air from other experiences I have had at fast food restaurants in this city. I will definitely be coming back to this particular Zaxby's!

Atmosphere: 5

Food: 5

Service: 5

Food was really good. Guy started yelling at me in the drive-thru; afterwards, the staff asked if i was okay and made jokes about it to lighten to mood. Great staff!

Atmosphere: 5

Food: 5

Service: 5

Picked up my order in drive-thru but when I arrived home, part of it was missing. When I called the store, the manager went above and beyond to make it right. Highly recommend this location! Service has always been fast and friendly.

Atmosphere: 5

Food: 5

Service: 5

My experience with this location has always been above and beyond any fast food drive thru experience I’ve ever had. It gives me the feel of family. They know me by face some know me by name. They’re always friendly and as fast as they can be and Fiara( hope i spelled that correctly lol) is such a joy to see. She’s an amazing leader and it shows through her staff. I would've given more stars but the maximum amount was 5!!! Keep up the amazing work Zaxbys Houston Levee Cordova TN!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Extra Sauce, Fried White Cheddar Bites

Service was absolutely wonderful! This young girl with red hair at the counter was very attentive, respectful, and patient. She was extremely helpful at the counter and the food was delicious. Thank you so much Marisol!

Atmosphere: 3

Food: 4

Service: 5

Absolutely unprofessional!
We bought a bunch of food for $90, we didn't even get fries with the sandwiches!!!! It's rediculious! We didn't even get drinks.
Unsatisfied!!! Horrible customer dervie..... We paid $90

Atmosphere: 1

Food: 1

Service: 1

I've been going through drive-thru here 5 days a week for the past two years. The food and service were incredible until about 4 months ago. Now the attitude from the drive-thru is really bad. Please fix, I like this place.

Food: 4

Service: 2

The manager was so rude and unprofessional. If you don't like your job. Stop coming and missing the community with your nasty attitude.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Boneless Wings - 20

I was just there today and it’s a young heavy set hell with long braids and glasses very unprofessional loud and rude

Atmosphere: 1

Food: 5

Service: 1

Just went through the drive through. At 10:45 asked for a drink no ice and they did not fillMy drink to the top ATTEMPTING TO BE FUNNY!Teenage girl working the window

Atmosphere: 1

Food: 1

Service: 1