Zaxbys Chicken Fingers & Buffalo Wings

Food and service is in the gutter

My entire order was messed up and didn't realize until I got home after returning to the store to inform.tjem I am parked again for over 20 minutes then she comes to bring me an order that wasn't even mine and asked me if im still waiting on the messed up order I said yes she tells me im gonna go tell them smh and here I am still sitting. Its ridiculous no organization at all. Now tierra is the only one with great customer service and sense thank.yoh tierra

Order ahead, did not expect my food to be ready 7 minutes early but, when asked to pull around and park and my brought out to me. I expected that to happen. Silly me! 20 minutes later I had to walk inside to find my food sitting there. Get home, chicken barely wRm and cold fries. Now I remember why I stopped ordering from this location. Lack of caring and taking pride in a job well done by the staff means thi gs like this happen often.

I've been going here to grab a salad for my dad after work for the past two months. They've always gotten my order right. They used to be a lot slower, but whatever they're doing, they really fixed it up.It's not nearly the wait it used to be. Good job yall

This Zaxbys in Covington sucks! The workers are not friendly, they hardly ever get orders right and god forbid you order any kind of dipping sauce because they give you a plastic container with a few drops of sauce in it. It’s absolutely horrible there. DO NOT EAT AT THIS ZAXBYS!

Service is always great! We love the loaded fries!!

Pulled up to drive through at 10:25 to order. Didn't realize that they don't open till 10:30 until I saw the door as I was pulling away.Staff was nice and gave no hint that they weren't technically open yet. Delicious salad!

Food: 5

Service: 5

Pulled up to drive through at 10:25 to order. Didn't realize that they don't open till 10:30 until I saw the door as I was pulling away.Staff was nice and gave no hint that they weren't technically open yet. Delicious salad!

Got told they couldn’t take my order bc they was having a party. Yeah. That might as well stay closed

Atmosphere: 1

Food: 1

Service: 1

I only go there for the Sensation Salad which is seasonal.

Food: 4

Service: 4

The food at every Zaxby’s I have been to has been consistent and tasty. This location did not have good service. Asked three times if the Signature Sandwich was spicy. Three times there was no response. When we got to the window the two employees at the window were scrolling on their phones and not paying attention.

Food: 4

Service: 2

Ten people standing around and not one would come take our order. Stood there for 10 minutes then left.

Atmosphere: 1

Food: 1

Service: 1

Got a Cobb salad, there was a tiny two-inch × quarter-inch strip of chicken, a two inch slice of tomato and a spoonful of shredded cheese. So I paid 12 dollars for what was essentially a head of lettuce. I had to get ingredients out of my refrigerator to make what Zaxbys wouldn't. Complete rip-off, I'll never eat there again.

Atmosphere: 1

Food: 1

Service: 1

My family and I stopped for dinner at the Covington, TN Zaxby's tonight, and I love Zaxby's, but this experience was awful. We went through the drive thru and when it was our turn at the window, a lady who I am assuming was the manager was asking about what we ordered, they didn't know, we explained to them what we ordered and they have us our drinks and asked us to pull around, they'd bring it out shortly. We aren't certain what happened but we believe they gave the vehicle in front of us our order, again not certain. So we pulled around to wait. We sat and waited 20 minutes and still no one had brought us out our order. So I took our receipt in to ask about our food. It took a minute for someone to come address me. I didn't see the woman we assumed to be the manager anywhere. So the young lady who addressed me asked me what I wanted to order, I informed her that we had already ordered and had not yet received our food. I was very polite and just wanted to check on it. The young lady goes back into the kitchen (to which is in my view and ear shot) and asks the woman who was cooking about our order. That woman proceeded to tell her co-worker " Well she is going to have to wait!" And the young lady came back to me and said it was being worked on. So I sat and waited and it was only like another two minutes after that, that the food was ready. But during those two minutes, the woman who was cooking our food continued to talk to her coworkers about me, calling me vuglar names and needless to say I can hear all of this. And when she goes to give the young lady our food, she is eyeballing me from behind the kitchenette. Unfortunately I did not get the cooks name who talked about me this way. And the manager throughout this whole time while I was inside was nowhere to be seen or to hear her employee talking that way in front customers. So the young lady brought me our food. And I thanked her and asked her to tell her friend God Bless her. And walked out without saying anything else. I get back to our vehicle and my husband informs me his drink was not even right. He asked for coke and got tea instead. After spending $32 dollars on our food and to be treated that way, I will not go back to Zaxby's location. Again, it was only the cook who I really did not appreciate her behavior, the rest of the staff was okay. So your experience may not be like this, but my family and I will not return there. I worked in fast food in my life and I know how stressful it can be, but there is still never any reason to treat people that way.

Atmosphere: 1

Food: 2

Service: 1

I went in there recently and notice yet again another shift change. You guys had a AWESOME LADY that had made me and my family come back. We went in to have dinner and left because she is no longer there. What be wrong with companies that get good help and then they disappear. Zaxbys I guess you don't pay attention to reviews and sales.

Atmosphere: 1

Food: 1

Service: 1