Dairy Queen Grill & Chill
1897 Genesis Rd, Crossville
(931) 484-7633
Recent Reviews
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Blizzards do not have many toppings
Atmosphere: 3
Food: 3
Service: 5
This is the worst Dairy Queen I have ever been to. I spent $16 bucks on hot garbage this establishment passed as food. I observed the male worker microwave my burger and did not think much of it. I also noticed that he was using only one glove,handling my burger with both hands. At this point I should have requested a refund and avoided this issue. I still took a bite of it because I was hungry, it was horrible. Tasted like it was sitting out on the counter since yesterday. Ended up feeding the patties to my dog, which she immediately threw up.I will never stop at another DQ out over the road again after this experience.
Atmosphere: 1
Food: 1
Service: 1
i’ve been coming here for 3 years and there’s a new older indian lady she is never nice she never smiles and she had something in her ear while taking my order very rude!!!
Atmosphere: 4
Food: 1
Service: 4
Food was hot and fresh but blizzards weren’t mixed all the way. It’s very disappointing to get halfway through and only have soft serve ice cream at the bottom.
Atmosphere: 4
Food: 5
Service: 4
They touched everything with their hands after wiping they're noses. Nothing clean
Atmosphere: 1
Food: 1
My favorite place to stop for blizzards yummy.
Atmosphere: 5
Food: 5
Service: 5
i’ve been coming to this Dairy Queen for two years. The service is always great. The food is always great. The young girls that are always working are always the sweetest, and have never once been rude to me, but since they have gotten new owners in the past two months I have also noticed a new guy in the back in the kitchen and he is not that nice when I come in he is always on his phone and I have to hear the girls tell him to make his orders and he gets rude with them when they tell him even though it is his job and shouldn’t be told but overall the food is great. The service is great.
Atmosphere: 3
Food: 5
Service: 5
i was here a few weeks ago in the morning with my grandkids we got blizzard and they were amazing there was two young lady’s working very sweet and helpful but we got 2 chicken baskets and we barely got any fry’s and there was a older man there working aswell the man that made the food he was very rude toward the young lady’s his attitude towards them very upsetting i was waiting for my food and they were pretty busy he was mad about them not getting my food to me while he was playing on his phone but other than that everything was great!
Atmosphere: 5
Food: 2
Service: 4
I love the food here, but the atmosphere is not the best! Came here the other day with my husband, ordered the 7 dollar meal deal, the girl at the register, looked quite young!, was so friendly and welcoming. Only problem, there was a guy which I assume is the manager or something, was complaining about things not being done, but not doing anything to help them! Sometimes there is only one person working up front, they’ll be working so hard, only to get yelled at by the same guy! The guy also tried acting friendly to customers, acting as if he hadn’t just screamed at the poor girls! Food is good, atmosphere not so much. The workers also look so young! Maybe high schoolers, and the grown man screams at them! Love DQ, but this location isn’t great. Please, find workers that are nicer and more patient to these girls!
Atmosphere: 1
Food: 4
Service: 3
Very slow when we arrived. I like quiet atmosphere, better for having conversations. The burger was delicious and the cheese curds were hot and fresh. The people here were very nice. If you are traveling, and like DQ, this is the place to stop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Cheese Curds
Restaurantji Recommends
My parents started going here a couple of years ago and the folks there are always super nice to them. I just moved up here and whenever I've gone with the parents I've had a good experience. Mistakes do happen but they've always been good about making it right and that's what matters in the end.
Atmosphere: 4
Food: 5
Service: 4
Always good food and service
Atmosphere: 5
Food: 5
Service: 5
Ordered a 6 piece chicken strip basket the whole time the guy was interrupting me when I was talking wouldn't even let me finish my sentence before trying to rush me onto the next thing, remind you, the parking lot was empty, and I was the only person in drive-through. when I got home I only had a four piece even though I paid for a six piece and no toast in the basket and when I called to complain about the woman's only response was oh I'm sorry I'll make sure it won't happen again. I will not be going back to this location, learn how to speak to somebody on the drive-through and also learn how to create an order correctly
Atmosphere: 1
Food: 1
Service: 1
Super great restaurant!! Got my food and it was delicious and hot! very fast service, very clean lobby and very clean stations, very nice and helpful workers , very clean overall! Definitely recommend this Dairy Queen!!
Atmosphere: 5
Food: 5
Service: 5
Food wasn’t very good the Service wasn’t that great and they got peoples personal information out on the table very unclean and unprofessional and food all over the tables as well 0 out of 10 don’t recommend will never be back
Atmosphere: 1
Food: 1
Service: 1
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