McDonald's

558 Peavine Rd, Crossville
(931) 456-6850

Recent Reviews

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Bryan Tymick

We arrived at exactly 4:30 am.
Supposed to be opening time.
On our way to the airport had time constraints.
Placed order on app. It took order and charged me.
No one answered at drive thru lane so I went to window.
Very nice employee said running a little late, food and coffee on its way.
Coffee order was wrong, gave me decaf. Nice employee fixed that. A bit later bag of food. Well that was 20 minutes. Hopped on to nearby expressway, opened bag. Only a hash brown in it. No breakfast burrito. No time to return. Very disappointed.

Atmosphere: 5

Food: 1

Service: 2

Recommended dishes: Filet-O-Fish

William Cooper

11:00 pm fresh fries and burger!

Atmosphere: 5

Food: 5

Service: 5

D R

Had to repeat my order at least three times before they could get it correct. Had to wait on two cups of coffee for at least 15 minutes. We watched other people get theirs ahead of us. Had to go ask for it. Finally got it- we had already finished eating. Sad…..

Atmosphere: 3

Food: 4

Service: 1

Eberhart Beasley

I’m a truck driver parking here for the night went to McDonald’s to get a meal on Christmas Eve and was told I couldn’t get a meal unless I drove through the drive-through. It’s Christmas Eve really people rude obnoxious people they turned the lights on. They turned the lights off on everybody in the dining room and told him to get out kick them out then told me I had to drive through the drive-through with my truck. You can’t do that with the same like 80 for long very rude people if I were you I’d go to Hardin’s. I walked over there got my meal and was treated with kindness. Far cry for what McDonald’s is screw McDonald’s.

Atmosphere: 1

Food: 1

Service: 1

Brandy Gosline

Most the time I go through the drive thru. It is fast friendly service and always get you in and out. There workers could be a little more customer friendly but other than that it is great!

Atmosphere: 4

Food: 4

Service: 3

Ivette Davidson

Both of our hamburgers were like dried leather.

Atmosphere: 5

Food: 2

Service: 5

Debra Kayholm

We ordered breakfast, the app said serving until 10:50. We got there at 10:36 the stopped serving at 10:30. Refused to honor or order. Served our dri as and told us we would be refunded....NO REFUND....GOING TO CORPOTATE WITH THIS ONE.

Wanda Baldwin

Waited and waited Noone bothered to come take our order. One employee even walked right past us and did not even bother to take our order. They obviously didn't need our business. We left went to Wendy's they were amazing.

Atmosphere: 1

Service: 1

Anthony Sites

Its McDonald's what can I say! Im lovin it

Izabella Amador

First off I went through the drive through and ordered my food while I was waiting the person at the window dropped this lady’s money and the lady was old and having trouble getting it once someone finally helped her she got her food then when it was time for me to get my food the drive through lady stormed off for almost a minute before I paid and was being rude. Yall need to clock that before I do.

Sarah Airhart

Drive through hours on Google are incorrect. The drive thru is closed at 11pm, not 1 am.

J Richard Knutson

Just McDonalds. Nothing more, nothing less.

Atmosphere: 3

Food: 3

Service: 3

Maureen Koehl

Most McDonald's have gotten so modernized and industrial looking. Not a warm place to enjoy the meal now. This time we had to take our meal to go. The ketchup was sloshed on the burgers, there was onions on both, we had asked for no onions. And mu husband had to change his shirt because of the super messy burger.

Atmosphere: 1

Food: 2

Service: 4

Krista Payne

My mom and I rarely eat at McDonald’s but were on our way home from vacation and just needed something quick. We paid for the completely wrong order and when the old woman at the window started handed us our drinks we realized it was not our order. We told her what we ordered and she asked for our receipt. We gave her the receipt (we just paid and had not even looked at it yet) and she tried to tell us we didn’t order what we ordered. Like are you serious? We know what we ordered. She then realizes they charged us and gave us the wrong order. We did not get an apology just an attitude saying “she’ll do the best she can” and told to pull forward. We waited for our food and the man that brought us our food didn’t bring our drinks or the salt and ketchup we asked for. He went back inside to get our drinks and I said we better check our food since they were so incredibly rude. I open the first box and there was a HUGE curly hair underneath the burger. I go inside and ask for the manager and sure enough, it was the rude old woman that “helped” us in the drive through. I showed her the HUGE curly hair and said I would like my money back and it was $17.28. She again asked for the new receipt and I told her I’m not going back to the car to get it they can figure out what it costs based on our order. Once again she replied with “she’ll do the best she can”. STILL NO APOLOGY. I then said she should be apologizing to me for all the errors and the disgusting hair in the food and she responded with telling me she’s going to get someone else to help me because she’s gonna “go off” if she stays over here to help me. I waited about 7 minutes before anyone else came to refund my money and he ALSO DID NOT APOLOGIZE ONE TIME. I said you know, an apology for a mistake goes a long way. Note to you restaurant managers that can’t apologize when you make a mistake- this whole situation could have been avoided with a “I’m sorry mam, we will make it right”. Were you brought up in a barn or what?!

Krista Payne

My mom and I rarely eat at McDonald’s but were on our way home from vacation and just needed something quick. We paid for the completely wrong order and when the old woman at the window started handed us our drinks we realized it was not our order. We told her what we ordered and she asked for our receipt. We gave her the receipt (we just paid and had not even looked at it yet) and she tried to tell us we didn’t order what we ordered. Like are you serious? We know what we ordered. She then realizes they charged us and gave us the wrong order. We did not get an apology just an attitude saying “she’ll do the best she can” and told to pull forward. We waited for our food and the man that brought us our food didn’t bring our drinks or the salt and ketchup we asked for. He went back inside to get our drinks and I said we better check our food since they were so incredibly rude. I open the first box and there was a HUGE curly hair underneath the burger. I go inside and ask for the manager and sure enough, it was the rude old woman that “helped” us in the drive through. I showed her the HUGE curly hair and said I would like my money back and it was $17.28. She again asked for the new receipt and I told her I’m not going back to the car to get it they can figure out what it costs based on our order. Once again she replied with “she’ll do the best she can”. STILL NO APOLOGY. I then said she should be apologizing to me for all the errors and the disgusting hair in the food and she responded with telling me she’s going to get someone else to help me because she’s gonna “go off” if she stays over here to help me. I waited about 7 minutes before anyone else came to refund my money and he ALSO DID NOT APOLOGIZE ONE TIME. I said you know, an apology for a mistake goes a long way. Note to you restaurant managers that can’t apologize when you make a mistake- this whole situation could have been avoided with a “I’m sorry mam, we will make it right”. Were you brought up in a barn or what?!

Atmosphere: 1

Food: 1

Service: 1

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