McDonald's
558 Peavine Rd, Crossville
(931) 456-6850
Recent Reviews
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Most the time I go through the drive thru. It is fast friendly service and always get you in and out. There workers could be a little more customer friendly but other than that it is great!
Atmosphere: 4
Food: 4
Service: 3
Both of our hamburgers were like dried leather.
Atmosphere: 5
Food: 2
Service: 5
We ordered breakfast, the app said serving until 10:50. We got there at 10:36 the stopped serving at 10:30. Refused to honor or order. Served our dri as and told us we would be refunded....NO REFUND....GOING TO CORPOTATE WITH THIS ONE.
Waited and waited Noone bothered to come take our order. One employee even walked right past us and did not even bother to take our order. They obviously didn't need our business. We left went to Wendy's they were amazing.
Atmosphere: 1
Service: 1
Its McDonald's what can I say! Im lovin it
First off I went through the drive through and ordered my food while I was waiting the person at the window dropped this lady’s money and the lady was old and having trouble getting it once someone finally helped her she got her food then when it was time for me to get my food the drive through lady stormed off for almost a minute before I paid and was being rude. Yall need to clock that before I do.
Drive through hours on Google are incorrect. The drive thru is closed at 11pm, not 1 am.
Just McDonalds. Nothing more, nothing less.
Atmosphere: 3
Food: 3
Service: 3
Most McDonald's have gotten so modernized and industrial looking. Not a warm place to enjoy the meal now. This time we had to take our meal to go. The ketchup was sloshed on the burgers, there was onions on both, we had asked for no onions. And mu husband had to change his shirt because of the super messy burger.
Atmosphere: 1
Food: 2
Service: 4
My mom and I rarely eat at McDonald’s but were on our way home from vacation and just needed something quick. We paid for the completely wrong order and when the old woman at the window started handed us our drinks we realized it was not our order. We told her what we ordered and she asked for our receipt. We gave her the receipt (we just paid and had not even looked at it yet) and she tried to tell us we didn’t order what we ordered. Like are you serious? We know what we ordered. She then realizes they charged us and gave us the wrong order. We did not get an apology just an attitude saying “she’ll do the best she can” and told to pull forward. We waited for our food and the man that brought us our food didn’t bring our drinks or the salt and ketchup we asked for. He went back inside to get our drinks and I said we better check our food since they were so incredibly rude. I open the first box and there was a HUGE curly hair underneath the burger. I go inside and ask for the manager and sure enough, it was the rude old woman that “helped” us in the drive through. I showed her the HUGE curly hair and said I would like my money back and it was $17.28. She again asked for the new receipt and I told her I’m not going back to the car to get it they can figure out what it costs based on our order. Once again she replied with “she’ll do the best she can”. STILL NO APOLOGY. I then said she should be apologizing to me for all the errors and the disgusting hair in the food and she responded with telling me she’s going to get someone else to help me because she’s gonna “go off” if she stays over here to help me. I waited about 7 minutes before anyone else came to refund my money and he ALSO DID NOT APOLOGIZE ONE TIME. I said you know, an apology for a mistake goes a long way. Note to you restaurant managers that can’t apologize when you make a mistake- this whole situation could have been avoided with a “I’m sorry mam, we will make it right”. Were you brought up in a barn or what?!
Restaurantji Recommends
My mom and I rarely eat at McDonald’s but were on our way home from vacation and just needed something quick. We paid for the completely wrong order and when the old woman at the window started handed us our drinks we realized it was not our order. We told her what we ordered and she asked for our receipt. We gave her the receipt (we just paid and had not even looked at it yet) and she tried to tell us we didn’t order what we ordered. Like are you serious? We know what we ordered. She then realizes they charged us and gave us the wrong order. We did not get an apology just an attitude saying “she’ll do the best she can” and told to pull forward. We waited for our food and the man that brought us our food didn’t bring our drinks or the salt and ketchup we asked for. He went back inside to get our drinks and I said we better check our food since they were so incredibly rude. I open the first box and there was a HUGE curly hair underneath the burger. I go inside and ask for the manager and sure enough, it was the rude old woman that “helped” us in the drive through. I showed her the HUGE curly hair and said I would like my money back and it was $17.28. She again asked for the new receipt and I told her I’m not going back to the car to get it they can figure out what it costs based on our order. Once again she replied with “she’ll do the best she can”. STILL NO APOLOGY. I then said she should be apologizing to me for all the errors and the disgusting hair in the food and she responded with telling me she’s going to get someone else to help me because she’s gonna “go off” if she stays over here to help me. I waited about 7 minutes before anyone else came to refund my money and he ALSO DID NOT APOLOGIZE ONE TIME. I said you know, an apology for a mistake goes a long way. Note to you restaurant managers that can’t apologize when you make a mistake- this whole situation could have been avoided with a “I’m sorry mam, we will make it right”. Were you brought up in a barn or what?!
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's what more can be said about it
Atmosphere: 2
Food: 2
Service: 4
I've placed my order and stood in line and watched them make drive-through after drive-through after drive-through's order not even looking at mine. I worked in fast before I know how it goes, but they completely ignored my order for 10 minutes until I asked about it and after all that time, I got cold fries we never come here again.
Atmosphere: 1
Food: 1
Service: 1
No more dollar menu..long lines and slow service
Atmosphere: 1
Food: 5
Service: 1
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
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