Everytime I come here they are out of salads, it does not matter if it is 6 pm or 10 pm. Their tea looks like water and you always have to wait for something. The employees are always nice is the only reason they got 2 stars.
Atmosphere: 1
Food: 1
Service: 3
tara harris
Went through drive through and got ice cold foods, sandwiches and fries. Ordered a double with cheese and pickle only but received cheese and ketchup! They weren’t busy so no excuse!
Food: 1
Service: 2
Skyward Earthwork (Kelly)
Great place with good food, friendly staff, and quick service. My order was correct and the asked if I needed any condiments. Thank you for prompt, fast, and courteous service.
Atmosphere: 5
Food: 5
Service: 5
Kayla Whaley
This was hands-down the worst customer service I have ever experienced at a Wendy’s. My breakfast order was wrong, and instead of fixing their mistake, the staff told me to “refund it myself.” Let me be clear — I paid for food, they messed it up, and somehow I was expected to do the work to make it right. Absolutely unacceptable.
The attitude from the employees was dismissive, unhelpful, and flat-out disrespectful. There was zero accountability, no apology, and no effort to correct the problem. I left hungry, aggravated, and completely blown away by how little they cared about doing their jobs.
If this is how the morning crew operates, it’s a direct reflection on poor management and lack of training. The managers needs to address this immediately, because customers should never be treated like an inconvenience — especially when they’re paying for a service that isn’t delivered.
Atmosphere: 1
Food: 1
Service: 1
Kathryn Moore
Awesome kids in drive thru!!!
Atmosphere: 5
Food: 5
Service: 5
Ron Fields
Slow and unfriendly I think it was inconvenient for them. Well a year later still slowest place in town.05/22/2025 yay cold fries. Go to Genesis Rd Wendy's.Update I didn't listen to my own advice went on 07/27/2025 spent 37 dollars on cold food and fries. So disappointing.
Food: 1
Service: 3
Scott Shoemaker
Friendly staff and working with a purpose.
Christopher Haley
Everything time I go to Wendy's they never have potatoes
Atmosphere: 3
Food: 3
Service: 3
Zealand Linton
Rude employees. I understand low wages and a poor work environment are frustrating, but why is the customer taking the brunt of your contempt and not your management team who is responsible for those things?
Service: 1
Melisa Doherty
Food was just warm, took about 8 minutes before someone came to the register and the floor had a huge puddle of drink thatvtje manager stated i guess that needs cleaned up but kept walking passed ot for the 30 minutes that my husband and i were there
No ice in drink wasn't told until I had it. It was warm and flat. Asked for Xtra sour cream didn't get it. Water chili for taco salad. Slime cheese on salad. If I wasn't driving a long distance already I would back. Won't want to go back.
Kevin
My order was wrong, charged me for a more expensive meal and didn't refund me the difference, paid $12 for 10 chicken nuggets. Last time I will ever go.
Atmosphere: 1
Food: 1
Service: 1
Gary Castlow
Place was very dirty, tables were dirty and floors had food and liquid on them
Atmosphere: 3
Food: 4
Service: 3
Samantha Laub
This Crossville location is consistently awful! Food is horrible! Old cold food! We get the economy is awful but they could at least give customers fresh hot food for crying out loud! Have not eaten there for months and thought we would try again. But no! No receipt, won't answer the phone!
Atmosphere: 2
Food: 1
Service: 2
Nicholas Sayre
I don't normally post reviews. And I definitely don't post negative reviews after a first time. But this is been multiple times same location . I went through drive-thru and cold french fries. Was going to use the information on the receipt but I did not get one
Everytime I come here they are out of salads, it does not matter if it is 6 pm or 10 pm. Their tea looks like water and you always have to wait for something. The employees are always nice is the only reason they got 2 stars.
Atmosphere: 1
Food: 1
Service: 3
Went through drive through and got ice cold foods, sandwiches and fries. Ordered a double with cheese and pickle only but received cheese and ketchup! They weren’t busy so no excuse!
Food: 1
Service: 2
Great place with good food, friendly staff, and quick service. My order was correct and the asked if I needed any condiments. Thank you for prompt, fast, and courteous service.
Atmosphere: 5
Food: 5
Service: 5
This was hands-down the worst customer service I have ever experienced at a Wendy’s. My breakfast order was wrong, and instead of fixing their mistake, the staff told me to “refund it myself.” Let me be clear — I paid for food, they messed it up, and somehow I was expected to do the work to make it right. Absolutely unacceptable.
The attitude from the employees was dismissive, unhelpful, and flat-out disrespectful. There was zero accountability, no apology, and no effort to correct the problem. I left hungry, aggravated, and completely blown away by how little they cared about doing their jobs.
If this is how the morning crew operates, it’s a direct reflection on poor management and lack of training. The managers needs to address this immediately, because customers should never be treated like an inconvenience — especially when they’re paying for a service that isn’t delivered.
Atmosphere: 1
Food: 1
Service: 1
Awesome kids in drive thru!!!
Atmosphere: 5
Food: 5
Service: 5
Slow and unfriendly I think it was inconvenient for them. Well a year later still slowest place in town.05/22/2025 yay cold fries. Go to Genesis Rd Wendy's.Update I didn't listen to my own advice went on 07/27/2025 spent 37 dollars on cold food and fries. So disappointing.
Food: 1
Service: 3
Friendly staff and working with a purpose.
Everything time I go to Wendy's they never have potatoes
Atmosphere: 3
Food: 3
Service: 3
Rude employees. I understand low wages and a poor work environment are frustrating, but why is the customer taking the brunt of your contempt and not your management team who is responsible for those things?
Service: 1
Food was just warm, took about 8 minutes before someone came to the register and the floor had a huge puddle of drink thatvtje manager stated i guess that needs cleaned up but kept walking passed ot for the 30 minutes that my husband and i were there
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
No ice in drink wasn't told until I had it. It was warm and flat. Asked for Xtra sour cream didn't get it. Water chili for taco salad. Slime cheese on salad. If I wasn't driving a long distance already I would
back. Won't want to go back.
My order was wrong, charged me for a more expensive meal and didn't refund me the difference, paid $12 for 10 chicken nuggets. Last time I will ever go.
Atmosphere: 1
Food: 1
Service: 1
Place was very dirty, tables were dirty and floors had food and liquid on them
Atmosphere: 3
Food: 4
Service: 3
This Crossville location is consistently awful! Food is horrible! Old cold food! We get the economy is awful but they could at least give customers fresh hot food for crying out loud! Have not eaten there for months and thought we would try again. But no! No receipt, won't answer the phone!
Atmosphere: 2
Food: 1
Service: 2
I don't normally post reviews. And I definitely don't post negative reviews after a first time. But this is been multiple times same location . I went through drive-thru and cold french fries. Was going to use the information on the receipt but I did not get one
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