I highly recommend never eating at this location. We ordered through the mobile at at 7pm. Got there at 7:10pm and put in the app we were there at stall 2. 30 minutes goes by and still no food. We ask the girl running food what’s going on and she apologizes and says she will check. They bring out the food and the ice cream and slushies are all melted.
We ask to talk to a manager, he comes out says call the number on the app and walks back inside.
All we wanted was our food remade and he refused to do so. Absolutely terrible customer service and a shame this guy can’t even handle managing a Sonic.
We will no longer be going back. I highly recommend you do the same.
Atmosphere: 1
Food: 2
Service: 1
Adrianne Barr
Ordered my burger with mustard and mayonnaise, but got ketchup on it anyway, No napkins at all and the onion rings were burnt. Last time we will eat here
Atmosphere: 1
Food: 1
Service: 1
Karla
The incompetent people that work here are so slow
Atmosphere: 1
Food: 1
Service: 1
Patti Haun
I remember the days when noone could even come close to the sonic cheeseburger 🍔. Then they changed the buns and they have been crap ever since. Does noone do any feed back marketing? Your sales have plummeted and no one is interested in reading the reviews and changing anything? Then I guess when u go out of business there will be noone to blame butt yourselves. My grandson and I came through the drive thru today $22 for an adult combo and a kids meal and two shakes. I mean come on...your shakes aren't even that good anymore. I could have backed up, went in food city and bought two steaks for that. Ridiculous greed. You can keep it. Never again.
Atmosphere: 3
Food: 3
Service: 5
JGS
Good milkshakes and burgers
Food: 5
Michael Stamey
I ordered a sonic blast, Reese peanut butter cup. I told the girl working that the last time I got one there we're maybe one half teaspoon of Reese. I said please make sure this one isn't like that. Sure enough it had even less!!!! $6.00 for a small soft serve ice cream. Terrible I will never go back. That's no way to compete with other restaurants. She was like take it or leave it. Two times is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Kassie Hall
Bryan is doing great things here. We had placed a mobile order, waited at least 20 minutes without any food, and ended up pulling into the drive thru to see what was going on. Bryan worked to find the problem and resolve it quickly to ensure we had fresh food and great service. Kudos to Bryan!
Atmosphere: 5
Food: 5
Service: 5
Derek Eslinger
10 out 10. Do not recommend! Crappy food and Crappy service. Slowest sonic in the world. I personally wouldn't even feed their food to a stray cat! If I did it probably wouldn't even eat it! You could drive to a sonic 45 minutes out of the way and get it quicker!
Atmosphere: 1
Food: 1
Service: 1
Curt Hickman
The drive thru was a little slow and the Tots were a little tough.
Atmosphere: 4
Food: 4
Service: 4
Donna Wells
I waited 1 hour for food with my 5 yr old grandson in this ridiculous heat. The time before this visit the wait was long and they messed up my order. I was short a French frie, called back to get the frie and sat for 20 minutes waiting. I finally had to leave. The worst service ever
The Sonic in Dandridge could absolutely use some TLC. I've been probably 5 times in the past month and have been disappointed every time. Multiple family members and friends have been as well with the same results. Service is slow even when food has been ordered ahead on the app. I have waited for over 30 minutes on a one person meal. A separate interaction I ordered a sweet peach tea and received an unsweetened tea with no peach. I have never left a review before, but I will not be returning to this Sonic.
Atmosphere: 1
Food: 1
Service: 1
Hannah Taylor Lindsey
The key to a good Sonic experience: Low expectations.🙂↕️
Even when the fries are hot, they still aren't good (rock hard). Takes forever to make the food and it's meh, too. Wendys is better, and that's saying something. The ice cream is good, but I mean, you can't really mess that up.
Atmosphere: 4
Food: 2
Service: 2
Marty Story
We get chips of ice cream for our dog, and the carhop was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots
Charles “Chuck”
Just a place for quick bit to eat nothing great
Parking: Pull up and place order in parking spot
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chili Cheese Tots, Mozzarella Sticks, Cheesecake, Lemonade
Hali Cross
This place was horrible. A waste of money. Everything was hard and the chicken tenders looked horrible but don’t worry they give you a penny size mint so that makes it ok.
I highly recommend never eating at this location. We ordered through the mobile at at 7pm. Got there at 7:10pm and put in the app we were there at stall 2. 30 minutes goes by and still no food. We ask the girl running food what’s going on and she apologizes and says she will check. They bring out the food and the ice cream and slushies are all melted.
We ask to talk to a manager, he comes out says call the number on the app and walks back inside.
All we wanted was our food remade and he refused to do so. Absolutely terrible customer service and a shame this guy can’t even handle managing a Sonic.
We will no longer be going back. I highly recommend you do the same.
Atmosphere: 1
Food: 2
Service: 1
Ordered my burger with mustard and mayonnaise, but got ketchup on it anyway,
No napkins at all and the onion rings were burnt. Last time we will eat here
Atmosphere: 1
Food: 1
Service: 1
The incompetent people that work here are so slow
Atmosphere: 1
Food: 1
Service: 1
I remember the days when noone could even come close to the sonic cheeseburger 🍔. Then they changed the buns and they have been crap ever since. Does noone do any feed back marketing? Your sales have plummeted and no one is interested in reading the reviews and changing anything? Then I guess when u go out of business there will be noone to blame butt yourselves. My grandson and I came through the drive thru today $22 for an adult combo and a kids meal and two shakes. I mean come on...your shakes aren't even that good anymore. I could have backed up, went in food city and bought two steaks for that. Ridiculous greed. You can keep it. Never again.
Atmosphere: 3
Food: 3
Service: 5
Good milkshakes and burgers
Food: 5
I ordered a sonic blast, Reese peanut butter cup. I told the girl working that the last time I got one there we're maybe one half teaspoon of Reese. I said please make sure this one isn't like that. Sure enough it had even less!!!! $6.00 for a small soft serve ice cream. Terrible I will never go back. That's no way to compete with other restaurants. She was like take it or leave it. Two times is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Bryan is doing great things here. We had placed a mobile order, waited at least 20 minutes without any food, and ended up pulling into the drive thru to see what was going on. Bryan worked to find the problem and resolve it quickly to ensure we had fresh food and great service. Kudos to Bryan!
Atmosphere: 5
Food: 5
Service: 5
10 out 10. Do not recommend! Crappy food and Crappy service. Slowest sonic in the world. I personally wouldn't even feed their food to a stray cat! If I did it probably wouldn't even eat it! You could drive to a sonic 45 minutes out of the way and get it quicker!
Atmosphere: 1
Food: 1
Service: 1
The drive thru was a little slow and the Tots were a little tough.
Atmosphere: 4
Food: 4
Service: 4
I waited 1 hour for food with my 5 yr old grandson in this ridiculous heat. The time before this visit the wait was long and they messed up my order. I was short a French frie, called back to get the frie and sat for 20 minutes waiting. I finally had to leave. The worst service ever
Service: 1
Restaurantji Recommends
The Sonic in Dandridge could absolutely use some TLC. I've been probably 5 times in the past month and have been disappointed every time. Multiple family members and friends have been as well with the same results. Service is slow even when food has been ordered ahead on the app. I have waited for over 30 minutes on a one person meal. A separate interaction I ordered a sweet peach tea and received an unsweetened tea with no peach. I have never left a review before, but I will not be returning to this Sonic.
Atmosphere: 1
Food: 1
Service: 1
The key to a good Sonic experience: Low expectations.🙂↕️
Even when the fries are hot, they still aren't good (rock hard). Takes forever to make the food and it's meh, too. Wendys is better, and that's saying something. The ice cream is good, but I mean, you can't really mess that up.
Atmosphere: 4
Food: 2
Service: 2
We get chips of ice cream for our dog, and the carhop was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots
Just a place for quick bit to eat nothing great
Parking: Pull up and place order in parking spot
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chili Cheese Tots, Mozzarella Sticks, Cheesecake, Lemonade
This place was horrible. A waste of money. Everything was hard and the chicken tenders looked horrible but don’t worry they give you a penny size mint so that makes it ok.
Service: 1
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