Baskin-Robbins

I can’t believe the owner of this store letting 2 or sometimes only one 14 year old kid by them selfs run the store its not employees fault it’s the owner or managers fault not being it store to make sure everything is running smoothly last time bathroom was cleaned up was last month maybe.

The worst experience. I came to this location today for two scoops of ice cream and a when we pulled in there were only two cars in front of us. We sat in line for 15 min before even getting the chance to order. Once we attempted ordering we got stoped and asked to hold on, then the second time we were interrupted and stoped again for a few minutes, before finally getting to order. We then sat in line for another 15 minutes before getting to throw window, and here we found out our order was wrong and we were charged more than what we should have been. He closed the window and as getting my change for a minute and let my ice cream just sit on the window, without giving it to me. It was a 30+ min experience and I was horrible. He told me “we have a lot going on and are really backed up… but I was the third car in line. Not going back.

I think they have stepped it up. Good experience my last two visits with breakfast and ice cream

Atmosphere: 4

Food: 4

Service: 4

Manager and staff literally never have orders ready. Have an attitude and look like they hate yo do their job. Ordered a cake few days in advance didn’t have it ready at all and acted dumb.

This is the 3rd time i have tired to order a banana royale or banana split at the Franklin location and each time, the store did not have bananas. Unbelievable! Across the street is publix and they simply cannot offer what is posted on their menu. I will not be back and if you go and order anything with bananas, such as the banana split, be sure to BRING YOUR OWN BANANAS to this Baskin Robbins location off Carothers parkway in Franklin, Tn! BYOB!

Food: 1

Staff is not trained in customer service or their product offerings. Online menu states that they have sundaes at this location, but they do not - which was very disappointing. I would suggest finding a real ice cream shop if you want ice cream and not pure disappointment.

Atmosphere: 3

Food: 1

Service: 1

They did not get one thing on the order right.

Atmosphere: 1

Food: 1

Service: 1

Dunking donuts side was closed. Looked like they ran

Atmosphere: 5

Food: 4

Service: 5

I'm not sure of her name, but the girl that made our cappuccino blasts and cherry chocolate chip milkshake made the best ones we've ever had! Everyone that worked there was nice and had a smile on ?

Atmosphere: 5

Food: 5

Service: 5

Ordered the famous Turkey Ice Cream cake for a Friendsgiving party and it was gorgeous just as advertised and totally delicious…huge hit and worth every penny!

Delivery Drivers for DoorDash, UberEats, Grubhub, etc., be warned. Inform whoever you’re picking up for not to order from this location. The staff showed little effort in making their products or care for their customers. The store wasn’t even busy when I went to pick up my order and it wasn’t short-staffed, yet I was left waiting longer than I should’ve ‘cause of how lazy they are. I see all the reviews of this place within the past year are 1-star reviews. Why hasn’t the manager/owner done anything?

Filthy. Won't return.

I went to order for a cake. The guy name Ethan is very rude. He is even not listening only giving advice.What the hell? First listen the customer then told .His behavior is not good for customers.

Ordered two quarts of two different ice cream flavors. They sent me two of the same flavor. When I tried to call the store, I had to call literally five times before they picked up. I got a worker (not the manager) who said I could come pick up the missing quarter, but they couldn't deliver it.

Place is brutal. Takes forever, workers are incredibly lazy and or stupid, they are often out of stuff.