Buffalo Wild Wings
320 Spring Creek Dr, Franklin
(615) 771-7724
Recent Reviews
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I visited this Buffalo Wild Wings on a Wednesday night and left extremely disappointed. I actually worked at this location when it first opened, and it’s sad to see how far it’s fallen. The service used to be welcoming and efficient—now it’s the complete opposite.
The moment I walked in, I was hit with a hot, stuffy atmosphere—definitely not what you expect from a restaurant in the middle of summer. When I asked the host for a booth so I could better seat my daughter, his response was, “I mean, I guess I can do that for you this one time.” Seriously?
We sat for over 8 minutes before our server appeared. She seemed confused and unprepared. I asked for a Diet Coke, only to be told they had Pepsi products—fine, I switched to water. My husband ordered a beer, and she fumbled with a tablet trying to figure out what they had. When I asked if the AC was out, she said, “Yes. It’s not working. Should be fixed this week.” There was no warning or sign posted.
Between the rude host, poorly trained staff, and no air conditioning, we got up and left before even getting our drinks. If I’m going out to eat and paying for a service, I expect at least a basic level of comfort and hospitality. This location completely missed the mark.
Atmosphere: 1
Food: 1
Service: 1
We enjoyed our birthday gathering. The food was delicious and the prices were very reasonable. Our waitress was cordial in attending to our needs. ✔️
Atmosphere: 5
Food: 5
Service: 5
Our food was great as well as the wings being top tier! The restaurant was very clean. Our waitress Tia was so happy, kind, and easily the best waitress I have ever had!
Atmosphere: 5
Food: 5
Service: 5
It's ok if you are out of options.
Atmosphere: 4
Food: 3
Service: 4
Food is what you'd expect from a buffalo wild wings. However, my food came out fast and my service was very good. 👍
Atmosphere: 5
Food: 4
Service: 5
Great food, great service
Atmosphere: 5
Food: 5
Service: 5
Ordered wings and they are horrible. Size is like a nuggets and taste gross. Poor customer service with any condiments or assistance with ordered food.
Food: 1
Service: 2
Everything was amazing
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 4
Service: 5
I had a horrible experience in the past with the all you can eat wings deal, waiting an hour or more for 6 wings . However, this time I had an amazing experience, Owne was constantly refilling our waters, always asking if we wanted more wings, fantastic job. Big shoutout to Owen, amazing job.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely worst service I've ever experienced at a restaurant EVER! From the management to the servers, esp the servers. Won't ever eat at this location again! They are a disgrace!
Atmosphere: 1
Food: 4
Service: 1
Everything was great!! Dillin was an excellent waiter and bartender!
Atmosphere: 5
Food: 5
Service: 5
Honestly this is probably the best BW3 location I've ever been to and I've been to a lot of them. I can't think of the guy's name that works in the bar but he's the best.
Atmosphere: 5
Food: 5
Service: 5
I've been to just about every BWW in the country. And it's always a good time.
The ghost pepper wings are amazing. But I will say I wish you guys would bring back the original recipe. Was much better and more flavor.
Tho still tastes great.
Atmosphere: 5
Food: 5
Service: 5
I had not been here in a few years and the menu selections were limited. No grilled chicken sandwiches anymore.
Atmosphere: 4
Food: 3
Service: 4
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